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At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Small-Business (79.3% of reviews)
Entry-Level Pricing
$20.99 /user/month
$23.99 1 user Per Month
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansnet2phone
Star Rating
(189)4.4 out of 5
Market Segments
Small-Business (79.3% of reviews)
Pros & Cons
Entry-Level Pricing
$23.99 1 user Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect excels in its IVR feature, scoring a remarkable 9.5, which reviewers mention significantly enhances customer interaction and call routing efficiency.
- Reviewers mention that net2phone shines in its voice conferencing capabilities, achieving a score of 9.2, with users appreciating the clarity and reliability of calls during group meetings.
- G2 users highlight that Mitel MiCloud Connect's voicemail to email feature scores an impressive 8.8, allowing for seamless communication, while net2phone's voicemail to SMS feature received a lower score of 6.4, indicating room for improvement.
- Users on G2 report that net2phone offers superior file sharing capabilities, with a score of 8.7, which reviewers say is essential for collaboration, especially in remote work environments.
- Reviewers mention that Mitel MiCloud Connect's session recording feature is highly rated at 9.0, providing users with valuable insights for training and quality assurance, while net2phone also performs well but slightly lower at 9.2 for video conferencing.
- Users say that net2phone's automated attendants feature, scoring 8.9, is particularly praised for its user-friendly setup and effectiveness in managing incoming calls, making it a strong contender in this area.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
net2phone
Essentials
$23.99
1 user Per Month
Ideal for small businesses or startups looking for essential communication tools.
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited)
- Internal messaging and chat
Free Trial
Mitel
No trial information availablenet2phone
Free Trial is available
Ratings
Meets Requirements
8.1
190
8.7
106
Ease of Use
7.9
191
8.7
107
Ease of Setup
7.3
132
8.4
87
Ease of Admin
7.3
131
8.4
84
Quality of Support
7.2
174
8.6
107
Has the product been a good partner in doing business?
7.4
131
8.7
87
Product Direction (% positive)
6.2
182
7.9
96
Features by Category
Channels
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
7.2
6
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.5
121
|
Verified
8.9
84
7.0
35
|
Verified
7.5
35
6.9
53
|
Verified
7.7
37
7.3
48
|
Verified
7.7
30
8.0
85
|
Verified
8.4
59
9.0
115
|
Verified
9.0
70
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.0
54
|
Verified
7.5
27
7.4
49
|
Verified
8.1
40
7.7
57
|
Verified
8.0
35
Advanced Features
7.7
90
|
Verified
8.2
61
8.0
97
|
Verified
8.9
65
8.8
106
9.2
71
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
8.3
6
8.0
9
|
Verified
8.5
10
7.3
8
|
Verified
6.5
9
Features
8.8
13
|
Verified
8.5
11
Feature Not Available
6.9
8
7.0
5
|
Verified
7.2
6
8.0
11
|
Verified
9.3
7
8.1
9
|
Verified
7.9
7
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Mitel and net2phone are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Mitel is categorized as Contact Center
net2phone is categorized as Video Conferencing
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
net2phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Information Technology and Services
6.0%
Construction
6.0%
Telecommunications
5.4%
Hospital & Health Care
4.9%
Retail
4.3%
Other
73.4%
Alternatives
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
Is net2phone reliable?
4 Comments
BA
No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review...Read more
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