Compare ManageEngine ServiceDesk Plus and SysAid 
At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Free Trial 1 Agent Per Year
ManageEngine ServiceDesk Plus
Star Rating
(245)4.2 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSysAid
Star Rating
(739)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in overall user satisfaction, boasting a higher G2 Score compared to ManageEngine ServiceDesk Plus. Users appreciate its robust help desk and ITSM features, which effectively support incident management and ticketing.
- Users say that SysAid's ticket creation process is straightforward and efficient, making it easier to provide detailed support to customers. In contrast, while ManageEngine ServiceDesk Plus offers a comprehensive toolset, some users find it less intuitive for everyday tasks.
- Reviewers mention that SysAid's implementation process is quick and user-friendly, with an intuitive onboarding wizard that helps new users get started. On the other hand, ManageEngine ServiceDesk Plus has received feedback indicating that its setup can be more complex, which may pose challenges for some users.
- According to verified reviews, SysAid shines in the quality of support it provides, with users rating it highly for responsiveness and helpfulness. In comparison, ManageEngine ServiceDesk Plus has received mixed feedback regarding support quality, with some users expressing a desire for more timely assistance.
- G2 reviewers highlight SysAid's advanced automation features, including AI-guided ticket management and a chatbot that enhances user experience. While ManageEngine ServiceDesk Plus also offers automation, users feel that SysAid's implementation of these features is more effective and user-friendly.
- Users note that SysAid's reporting and analytics capabilities are well-received, allowing for better tracking and management of incidents. Meanwhile, ManageEngine ServiceDesk Plus is recognized for its integration capabilities, but some users feel that its reporting features could be more robust.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
8.6
219
8.9
594
Ease of Use
8.5
219
9.0
597
Ease of Setup
8.1
161
8.5
524
Ease of Admin
8.4
159
8.8
519
Quality of Support
8.1
203
9.0
585
Has the product been a good partner in doing business?
8.3
151
9.1
511
Product Direction (% positive)
8.2
211
9.1
563
Features by Category
Ticket and Case Management
8.5
32
9.0
45
8.7
33
8.7
46
8.7
33
8.5
46
8.9
32
8.2
43
8.4
33
8.3
45
8.5
33
8.4
45
8.6
32
8.6
44
8.1
31
8.2
42
Generative AI
6.8
13
7.7
37
6.9
13
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.8
44
9.1
33
9.0
42
7.9
27
8.1
42
7.1
24
6.0
38
6.5
24
5.7
39
Platform
7.5
28
6.8
46
7.9
32
8.3
46
8.5
34
8.9
48
7.8
31
8.3
46
8.2
34
8.7
45
8.3
33
8.7
45
Administration
8.8
39
|
Verified
8.8
232
|
Verified
8.8
38
|
Verified
8.7
265
|
Verified
8.9
39
|
Verified
8.8
271
|
Verified
Service Desk
9.2
42
|
Verified
9.5
291
|
Verified
8.9
41
|
Verified
9.3
280
|
Verified
8.9
41
|
Verified
8.9
256
|
Verified
Management
8.6
38
|
Verified
8.7
252
|
Verified
8.6
35
|
Verified
9.0
255
|
Verified
8.6
35
|
Verified
8.7
236
|
Verified
8.7
36
|
Verified
8.6
238
|
Verified
8.1
34
|
Verified
8.3
180
|
Verified
Functionality
9.1
39
|
Verified
9.4
267
|
Verified
8.5
38
|
Verified
8.8
222
|
Verified
8.8
36
|
Verified
8.9
229
|
Verified
8.5
39
|
Verified
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
95
9.0
406
8.6
95
8.9
418
8.8
99
9.1
426
7.9
91
8.4
388
8.1
89
8.5
375
Reporting
8.3
95
8.6
415
8.5
86
8.4
388
8.0
74
8.3
325
Access & Usability
7.2
74
7.4
295
8.1
80
8.8
392
8.6
91
9.0
385
7.8
68
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SysAid are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management
SysAid is categorized as AIOps Platforms
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.9%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.3%
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
What is ManageEngine ServiceDesk Plus used for?
1 Comment
AP
Comment deleted by user.Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
