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Compare ManageEngine ServiceDesk Plus and SysAid 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Free Trial 1 Agent Per Year
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SysAid excels in Quality of Support with a score of 9.0, while ManageEngine ServiceDesk Plus lags behind at 8.2. Reviewers mention that SysAid's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that SysAid offers a superior Ticket Creation User Experience with a score of 8.8 compared to ManageEngine's 8.2. Users appreciate the intuitive interface and streamlined process for creating tickets in SysAid.
- G2 users highlight SysAid's strong performance in Incident Management, particularly in Automate Ticket Routing with a score of 9.1, while ManageEngine's score is 8.6. Users say this feature significantly reduces response times and improves efficiency.
- Users on G2 report that SysAid's Asset Management capabilities are robust, scoring 9.8, compared to ManageEngine's 8.7. Reviewers mention that SysAid provides comprehensive tracking and management features that are essential for IT departments.
- Reviewers say that SysAid's Mobile User Support is lacking with a score of 6.5, while ManageEngine performs better at 7.2. Users express a desire for more mobile-friendly features in SysAid to enhance accessibility on the go.
- Users report that SysAid shines in Workflow Management with a score of 9.6, while ManageEngine's score is lower at 8.7. Reviewers mention that SysAid's workflow automation tools help streamline processes and improve overall productivity.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.9
587
Ease of Use
8.5
216
8.9
590
Ease of Setup
8.1
158
8.5
519
Ease of Admin
8.4
157
8.8
516
Quality of Support
8.1
201
9.0
579
Has the product been a good partner in doing business?
8.3
149
9.1
508
Product Direction (% positive)
8.2
208
9.1
558
Features by Category
Ticket and Case Management
8.5
32
8.9
43
8.7
33
8.7
45
8.6
32
8.4
45
8.9
31
8.2
43
8.4
32
8.2
45
8.5
33
8.4
45
8.6
32
8.6
44
8.1
31
8.2
42
Generative AI
6.8
13
7.7
37
6.9
13
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.8
44
9.1
33
9.0
42
7.9
27
8.1
42
7.1
24
6.0
38
6.5
24
5.7
39
Platform
7.5
28
6.8
46
7.9
32
8.3
46
8.5
34
8.9
45
7.8
31
8.2
45
8.2
34
8.7
45
8.3
33
8.7
44
Administration
8.8
38
|
Verified
8.8
232
|
Verified
8.8
38
|
Verified
8.7
263
|
Verified
8.9
39
|
Verified
8.8
270
|
Verified
Service Desk
9.2
41
|
Verified
9.5
287
|
Verified
8.9
41
|
Verified
9.3
279
|
Verified
8.8
40
|
Verified
8.9
255
|
Verified
Management
8.6
37
|
Verified
8.7
251
|
Verified
8.6
35
|
Verified
9.0
254
|
Verified
8.6
35
|
Verified
8.7
236
|
Verified
8.7
36
|
Verified
8.7
236
|
Verified
8.1
34
|
Verified
8.3
180
|
Verified
Functionality
9.1
38
|
Verified
9.4
262
|
Verified
8.5
38
|
Verified
8.8
222
|
Verified
8.8
36
|
Verified
8.9
229
|
Verified
8.5
38
|
Verified
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
9.0
406
8.6
95
8.9
418
8.8
99
9.1
426
7.9
91
8.4
388
8.1
89
8.5
375
Reporting
8.3
95
8.6
415
8.5
86
8.4
388
8.0
74
8.3
325
Access & Usability
7.2
74
7.4
295
8.1
80
8.8
392
8.6
91
9.0
384
7.9
67
8.6
312
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SysAid are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management
SysAid is categorized as AIOps Platforms
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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