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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansN-able N-central
Star Rating
(528)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about N-able N-centralSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its ticketing system, with a score of 9.0, providing a seamless experience for ticket creation and management. In contrast, N-able N-central's ticketing system scores lower at 7.0, indicating potential challenges in user experience.
- Reviewers mention that ManageEngine's performance monitoring features, rated at 8.4, are robust and provide valuable insights, while N-able N-central's performance logging is rated lower at 8.3, suggesting it may not offer the same depth of analysis.
- G2 users highlight ManageEngine's superior automation capabilities, particularly in response automation (8.7) and ticket routing (8.6), which streamline workflows effectively. N-able N-central, while functional, scores lower in these areas, indicating less efficiency in automating processes.
- Users on G2 appreciate ManageEngine's asset management features, scoring an impressive 9.8, which allows for comprehensive tracking and management of IT assets. In comparison, N-able N-central's asset management is rated at 8.1, suggesting it may lack some advanced functionalities.
- Reviewers mention that ManageEngine's SLA management (8.1) is user-friendly and effective, ensuring timely responses to tickets. N-able N-central's SLA management does not receive the same level of praise, indicating potential gaps in meeting service level agreements.
- Users say that ManageEngine's customer support quality is rated at 8.2, reflecting a strong commitment to user assistance. Conversely, N-able N-central's support quality is rated lower at 7.9, which may impact user satisfaction and issue resolution times.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
N-able N-central
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
N-able N-central
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.4
430
Ease of Use
8.5
216
7.9
440
Ease of Setup
8.1
158
7.7
372
Ease of Admin
8.4
157
7.9
366
Quality of Support
8.1
201
8.0
409
Has the product been a good partner in doing business?
8.3
149
8.6
351
Product Direction (% positive)
8.2
208
8.8
424
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.7
281
|
Verified
Not enough data
9.4
8
Not enough data
8.8
8
Monitoring and Management
Not enough data
9.0
279
|
Verified
Not enough data
7.9
155
Not enough data
7.6
277
|
Verified
Not enough data
8.2
280
|
Verified
Not enough data
9.0
8
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
8
Service Management
Not enough data
8.6
279
|
Verified
Not enough data
9.2
8
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
6.8
12
Not enough data
7.4
12
Not enough data
7.1
12
Not enough data
6.8
12
Functionality
Not enough data
8.4
135
Not enough data
8.7
136
Not enough data
Feature Not Available
Not enough data
8.2
132
Monitoring - Network Monitoring
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
8.2
12
Management
Not enough data
7.8
131
Not enough data
7.7
131
Not enough data
7.2
129
Analytics - Network Monitoring
Not enough data
7.1
11
Not enough data
6.8
12
Security - Network Monitoring
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
7.8
12
Network Performance - Network Monitoring
Not enough data
7.2
12
Not enough data
8.8
12
AI Automation - Network Monitoring
Not enough data
6.3
12
Not enough data
7.4
12
Not enough data
6.2
11
Agentic AI - Network Monitoring
Not enough data
6.1
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
6.9
7
Not enough data
6.7
7
Not enough data
6.0
7
Not enough data
7.1
7
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.9
128
Services - Endpoint Detection & Response (EDR)
Not enough data
9.0
5
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.4
154
Platform
Not enough data
6.8
154
Not enough data
8.9
158
Not enough data
7.6
148
Not enough data
7.9
154
Not enough data
7.4
150
Security
Not enough data
8.1
152
Not enough data
8.5
156
Not enough data
7.2
148
Not enough data
8.0
151
Not enough data
7.4
148
Agentic AI - Enterprise IT Management
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.5
6
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and N-able N-central share no categories
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
N-able N-central is categorized as Remote Monitoring & Management (RMM), Endpoint Management, Endpoint Detection & Response (EDR), Enterprise IT Management, Network Monitoring, and Patch Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able N-central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
48.1%
Computer & Network Security
21.7%
Computer Networking
4.5%
Information Services
1.6%
Accounting
1.6%
Other
22.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Why is there no "Server Down" alarm or monitoring notificaiton ?
1 Comment
Official Response from N-able N-central
Hi Robert! Hmm - I think our "How to Set up Server Alert to be Sent to a Specific Email Address" might be able to help with your challenge! Check out this...Read more
Integration with more 3rd party AV on the horizon? Such as sophos?
1 Comment
SC
Sup, Nicholas! In short, YUP - we are always looking to expand our product's capabilities by providing best-of-breed integrations with 3rd party vendors. ...Read more
What can I monitor with N-central?
1 Comment
Official Response from N-able N-central
We can monitor just about anything! N-central will automatically detect almost any IP-connected device, and with hundreds of built-in monitoring services.Read more
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