Compare SAP CPQ and ServiceNow CPQ 
At a Glance
Market Segments
Mid-Market (38.9% of reviews)
Mid-Market (41.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP CPQ
Star Rating
(108)4.1 out of 5
Market Segments
Mid-Market (38.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SAP CPQServiceNow CPQ
Star Rating
(35)4.6 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow CPQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SAP CPQ excels in handling complex sales processes without causing delays, with users appreciating its dynamic pricing approval workflows and robust pricing capabilities. This makes it a strong choice for organizations that require a scalable solution for intricate pricing structures.
- Users say that ServiceNow CPQ stands out for its guided selling feature, which significantly reduces the likelihood of errors by preventing reps from selecting incompatible options. This feature has reportedly cut down quote corrections by nearly 30%, showcasing its efficiency in streamlining the sales process.
- According to verified reviews, SAP CPQ is praised for its user-friendly interface, with one user noting that it is “super easy to use” and integrates well with mobile devices like iPads. This ease of use is a significant advantage for teams that need to access the tool on the go.
- Reviewers mention that ServiceNow CPQ offers a fast and responsive experience, particularly when compared to older CPQ solutions. Users appreciate the real-time visual customizer that updates product models instantly, enhancing the overall user experience and reducing confusion during configuration.
- G2 reviewers highlight that while SAP CPQ has a solid feature set, it faces challenges in areas like ease of setup and administration, where users have reported a steeper learning curve compared to ServiceNow CPQ, which is noted for its intuitive setup process.
- Users report that ServiceNow CPQ provides exceptional support, with high ratings for quality of support and responsiveness. This is a crucial factor for businesses that prioritize ongoing assistance and quick resolutions to issues, making it a reliable choice for mid-market companies.
Pricing
Entry-Level Pricing
SAP CPQ
No pricing availableServiceNow CPQ
No pricing availableFree Trial
SAP CPQ
No trial information availableServiceNow CPQ
No trial information availableRatings
Meets Requirements
8.3
84
9.2
26
Ease of Use
7.8
84
8.9
27
Ease of Setup
7.0
49
8.5
26
Ease of Admin
6.8
34
9.0
15
Quality of Support
7.6
75
9.2
26
Has the product been a good partner in doing business?
7.0
33
9.5
17
Product Direction (% positive)
7.3
82
10.0
25
Features by Category
Configuration - cpq
8.8
21
|
Verified
8.3
16
7.9
33
|
Verified
8.5
18
8.4
46
|
Verified
9.0
19
8.4
44
|
Verified
8.9
19
8.3
38
|
Verified
8.4
17
Pricing
8.0
37
|
Verified
8.1
17
8.3
40
|
Verified
8.1
18
8.0
38
|
Verified
8.0
16
8.5
35
|
Verified
8.3
14
8.2
39
|
Verified
7.7
13
8.2
23
|
Verified
7.2
13
Quoting
8.1
30
|
Verified
7.6
7
8.0
31
|
Verified
6.7
8
8.4
40
|
Verified
8.3
8
8.3
29
|
Verified
7.1
7
7.8
26
|
Verified
8.1
6
Admin
6.6
22
8.8
20
6.8
18
|
Verified
8.0
10
6.8
15
|
Verified
8.3
7
7.3
17
|
Verified
8.1
6
Channels
7.9
27
|
Verified
7.8
13
7.4
21
|
Verified
8.2
15
8.2
21
7.7
16
Platform
8.4
16
|
Verified
9.4
17
7.5
14
|
Verified
8.8
17
8.0
10
|
Verified
7.3
14
8.0
22
|
Verified
8.6
19
7.2
16
|
Verified
8.3
7
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Configuration
Not enough data
8.8
8
Not enough data
9.3
9
Not enough data
8.3
6
Visualization
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Integration
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
8.6
7
Customer Requirements
Not enough data
9.8
7
Not enough data
9.8
8
Not enough data
9.5
7
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SAP CPQ and ServiceNow CPQ are categorized as CPQ
Unique Categories
SAP CPQ has no unique categories
ServiceNow CPQ is categorized as Quote-to-Cash and Visual Product Customization
Reviews
Reviewers' Company Size
SAP CPQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow CPQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.6%
Information Technology and Services
13.5%
Telecommunications
5.6%
Staffing and Recruiting
4.5%
Computer Hardware
3.4%
Other
58.4%
Manufacturing
13.8%
Building Materials
10.3%
Electrical/Electronic Manufacturing
10.3%
Consulting
6.9%
Computer Software
6.9%
Other
51.7%
Alternatives
Discussions
Are there are any limitations to the number of products or part numbers CPQ can support?
2 Comments
SG
NoRead more
Is heavy IT involvement needed for CPQ?
2 Comments
JA
You'll need a Python developer for complex scripting.Read more
ServiceNow CPQ has no discussions with answers
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