Compare LiveChat and Track-It! 
Featured Products
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
No pricing available
LiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user satisfaction, boasting a significantly higher overall rating compared to Track-It!. Users appreciate its ability to turn customer support into a revenue-driving function, highlighting features like real-time interaction and effective response time management.
- Users say that LiveChat's implementation process is notably quick and intuitive, with many praising the onboarding experience. In contrast, Track-It! has received mixed feedback regarding its setup, with some users finding it less straightforward.
- Reviewers mention that LiveChat offers a robust set of features, including canned responses and engagement tools that streamline support tasks. This is a stark contrast to Track-It!, where users have noted that while it is user-friendly, it may lack some advanced functionalities that enhance efficiency.
- According to verified reviews, LiveChat's support quality is highly rated, with users commending the responsiveness and helpfulness of the support team. Track-It!, while also recognized for its support, does not match the same level of satisfaction, as indicated by lower ratings in this area.
- Users highlight that LiveChat's analytics and reporting capabilities are superior, allowing teams to track performance effectively. Track-It! provides basic reporting features, but users feel it could benefit from more advanced analytics to better inform decision-making.
- G2 reviewers note that LiveChat is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. On the other hand, Track-It! is more favored by mid-market companies, which may influence the type of support and features each product prioritizes.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Track-It!
No pricing availableFree Trial
LiveChat
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
9.1
701
7.8
86
Ease of Use
9.3
700
7.9
88
Ease of Setup
9.0
280
7.6
51
Ease of Admin
9.1
271
7.9
52
Quality of Support
9.1
649
7.7
66
Has the product been a good partner in doing business?
9.1
263
8.1
50
Product Direction (% positive)
8.3
694
5.7
85
Features by Category
Ticket and Case Management
9.2
248
8.4
16
|
Verified
9.1
245
7.4
16
|
Verified
9.0
238
8.0
16
|
Verified
9.2
253
7.9
14
8.5
156
8.3
9
9.0
231
7.5
16
9.1
230
7.6
15
8.9
142
|
Verified
8.2
10
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
8.3
11
|
Verified
9.3
232
|
Verified
8.2
14
|
Verified
9.4
268
|
Verified
8.3
9
8.9
222
|
Verified
7.7
8
8.5
108
7.9
8
Platform
9.1
82
|
Verified
7.7
8
|
Verified
8.4
281
|
Verified
8.5
10
|
Verified
9.2
88
|
Verified
8.2
10
|
Verified
8.9
73
|
Verified
8.8
7
|
Verified
9.0
213
|
Verified
7.7
14
|
Verified
9.1
217
|
Verified
7.6
13
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.4
9
|
Verified
Service Desk
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Management
Not enough data
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Functionality
Not enough data
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Not enough data
Communication
9.2
327
|
Verified
Not enough data
8.9
326
|
Verified
Not enough data
8.4
221
Not enough data
8.8
269
|
Verified
Not enough data
8.3
30
Not enough data
Internal Use
8.4
281
|
Verified
8.5
10
|
Verified
8.8
303
|
Verified
Not enough data
8.6
253
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
249
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
7.4
36
Not enough data
7.5
38
Not enough data
8.5
40
Not enough data
6.5
32
Not enough data
6.8
33
Reporting
Not enough data
7.2
35
Not enough data
7.8
29
Not enough data
6.7
24
Access & Usability
Not enough data
6.7
20
Not enough data
7.5
31
Not enough data
8.3
32
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Track-It! are categorized as Help Desk
Unique Categories
LiveChat is categorized as Chatbots, Live Chat, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Track-It! is categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Law Practice
4.1%
Other
66.3%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Track-It! has no discussions with answers
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