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Compare Level AI and Playvox Quality Management 
Featured Products
At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Level AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AIPlayvox Quality Management
Star Rating
(1,163)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox Quality ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Playvox Quality Management excels in user satisfaction, boasting a higher overall score compared to Level AI. Users appreciate its intuitive interface, stating, "I like using Playvox, I love that it is easy to get in and use," which contributes to a smoother daily workflow.
- According to verified reviews, Playvox's implementation process is notably efficient, with users highlighting that it "makes the qualification process easier and faster." This contrasts with Level AI, where some users found the setup straightforward but did not emphasize it as a standout feature.
- Reviewers mention that Playvox provides superior support quality, with a score reflecting its responsiveness and helpfulness. Users have noted, "Made us learn all of our mistakes and improve," indicating that the support team plays a crucial role in enhancing user experience.
- Users say that Playvox offers robust reporting features, which are customizable and allow for detailed feedback, such as adding pictures to clarify mistakes. This level of detail is less emphasized in Level AI, where users appreciate the reporting but do not highlight customization as a key strength.
- Reviewers highlight that Playvox's training resources are particularly effective, with a score that reflects its ability to help users quickly adapt to the platform. In contrast, while Level AI is recognized for its innovative solutions, some users feel that training could be improved, as indicated by lower ratings in this area.
- According to recent user feedback, both platforms serve the mid-market well, but Playvox stands out with a larger number of reviews, suggesting a more established presence and reliability in user experiences. Users of Level AI appreciate its value but have provided fewer insights, which may indicate a smaller user base or less engagement.
Pricing
Entry-Level Pricing
Level AI
No pricing availablePlayvox Quality Management
No pricing availableFree Trial
Level AI
No trial information availablePlayvox Quality Management
Free Trial is available
Ratings
Meets Requirements
8.8
179
9.5
903
Ease of Use
8.9
186
9.5
913
Ease of Setup
8.9
159
9.5
371
Ease of Admin
9.0
47
9.3
208
Quality of Support
9.0
168
9.6
829
Has the product been a good partner in doing business?
9.1
44
9.5
201
Product Direction (% positive)
9.5
177
9.2
892
Features by Category
Call Analytics
9.0
42
Not enough data
8.8
40
Not enough data
8.7
39
Not enough data
8.6
40
Not enough data
Agent Performance Management
8.9
41
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
Generative AI
8.5
39
Not enough data
Agentic AI - Conversation Intelligence
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Quality Assurance
9.2
124
9.7
775
9.0
124
9.6
757
8.8
123
9.6
783
Engagement
8.9
123
9.7
782
8.9
123
9.6
786
8.5
121
9.5
763
Performance
8.6
120
9.6
721
9.0
121
9.7
736
Generative AI
8.7
86
9.5
153
8.7
86
9.6
153
Algorithm
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
System
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
Data Ingestion
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Presentation
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
8.7
18
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.2
18
Not enough data
8.9
18
Not enough data
8.5
16
Not enough data
7.8
17
Not enough data
Feedback
8.7
17
Not enough data
8.9
18
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
8.4
16
Not enough data
8.8
15
Not enough data
9.1
16
Not enough data
Generative AI
8.7
17
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Not enough data
Automation
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Not enough data
Autonomy
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Level AI and Playvox Quality Management are categorized as Contact Center Quality Assurance
Unique Categories
Level AI is categorized as Sales Coaching, Speech Analytics, Conversation Intelligence, Natural Language Generation (NLG), Natural Language Understanding (NLU), and AI Customer Support Agents
Playvox Quality Management has no unique categories
Reviews
Reviewers' Company Size
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Playvox Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Consumer Services
21.7%
Banking
15.8%
Financial Services
6.1%
Food & Beverages
5.3%
Telecommunications
4.7%
Other
46.4%
Alternatives
Discussions
What is LevelAI used for?
1 Comment
JS
To improve customer service in contact centers.Read more
Level AI has no more discussions with answers
I suggest that you set up a program to teach another language through Playvox?
3 Comments
G2
i hope thatRead more
How does the Free Trial work?
1 Comment
Official Response from Playvox Quality Management
During our Free Trial you will access all our Professional Plan features. However, if you want to try out specific features that are not included in that...Read more
Do you charge per user or per agent?
1 Comment
Official Response from Playvox Quality Management
At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user...Read more
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