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At a Glance
Market Segments
Small-Business (74.1% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
€40.00 500 Chats Per Month
$19.00 1 user per month billed annually
Landbot
Star Rating
(333)4.7 out of 5
Market Segments
Small-Business (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
€40.00 500 Chats Per Month
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,662)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a star rating of 9.0, making it a robust choice for managing customer inquiries effectively. In contrast, Landbot's ticketing features, while functional, do not reach the same level of performance, with a lower rating of 8.4.
- Reviewers mention that Landbot shines in its customization capabilities, particularly with its user-friendly interface and the ability to create personalized chat experiences. Users appreciate the high rating of 9.2 for customization, while Zendesk's customization options are rated lower at 8.0.
- G2 users highlight the superior ease of use of Landbot, which received a score of 9.5, making it more accessible for small businesses. In comparison, Zendesk Support Suite, while still user-friendly, has a lower score of 8.5, indicating a steeper learning curve for some users.
- Reviewers mention that Zendesk's quality of support is commendable, with a score of 8.4, which is beneficial for businesses needing reliable assistance. However, Landbot outperforms in this area with a score of 9.4, indicating a more responsive support system according to user feedback.
- Users on G2 report that Landbot's lead generation features, particularly its marketing automation integration, are highly rated at 9.2, making it an excellent choice for businesses focused on growth. Zendesk, while offering lead management, does not match this level of integration, scoring only 8.3.
- Reviewers say that Zendesk's ticket collaboration features are rated at 8.6, which facilitates teamwork in handling customer issues. However, Landbot's conversational platform, with a focus on personalization and engagement, scores lower in collaboration but excels in proactive engagement with a rating of 8.1.
Pricing
Entry-Level Pricing
Landbot
STARTER
€40.00
500 Chats Per Month
For individuals & small businesses that need customizations.
- Landbot AI - AI Lead Gen Assistant & AI FAQs Assistant
- Basic Flow Operations - Variables, Conditional logic & more
- Custom Code CSS/JS
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Landbot
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.0
251
8.6
5,118
Ease of Use
9.4
254
8.6
5,162
Ease of Setup
9.3
188
8.0
3,186
Ease of Admin
9.2
180
8.2
3,073
Quality of Support
9.3
242
8.4
4,796
Has the product been a good partner in doing business?
9.4
171
8.4
2,999
Product Direction (% positive)
9.7
232
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.9
32
Not enough data
8.5
28
Not enough data
8.6
32
Not enough data
9.2
34
Not enough data
Channels
8.3
27
Not enough data
9.1
34
Not enough data
7.1
23
Not enough data
7.3
20
Not enough data
8.0
23
Not enough data
Customers
8.5
27
Not enough data
8.4
29
Not enough data
8.3
30
Not enough data
8.8
32
Not enough data
9.0
31
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
9.1
135
8.1
468
8.9
131
8.1
465
8.7
112
8.3
449
8.9
118
8.1
448
8.9
97
8.2
356
Platform
8.9
108
8.6
471
9.0
122
8.3
468
9.0
123
8.3
463
8.6
118
8.2
464
8.7
90
Feature Not Available
8.7
95
Feature Not Available
9.2
127
8.4
454
Generative AI
8.3
29
8.2
113
8.3
28
8.2
112
Lead Monitoring
8.8
59
Not enough data
8.9
58
Not enough data
8.5
47
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.2
56
Not enough data
9.4
58
Not enough data
8.2
45
Not enough data
9.0
49
Not enough data
Analytics
8.1
48
Not enough data
8.2
53
Not enough data
Customization
8.8
52
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
9.0
56
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.1
58
Not enough data
8.7
62
Not enough data
8.5
54
Not enough data
9.0
64
Not enough data
Data Control
8.8
41
Not enough data
8.6
48
Not enough data
8.8
50
Not enough data
Publishing
9.1
56
Not enough data
9.0
61
Not enough data
8.8
52
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Landbot and Zendesk for Customer Service are categorized as Chatbots
Unique Categories
Landbot is categorized as No-Code Development Platforms, AI Agent Builders, Lead Capture, Conversational Marketing, and AI Chatbots
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Landbot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.6%
Financial Services
7.3%
Information Technology and Services
6.0%
Higher Education
4.3%
Internet
4.0%
Other
62.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
is there a way to implement landbot via Google Tag Manager? Couldn't find a solution for now.
2 Comments
TV
The secure same site code is messing it up in the v3 embed code. They are working on it. Read more
Is there another way to make a chatbot for facebook?
1 Comment
MM
Hey Vianney...great question!
Matthew here from G2. I'm a market research analyst focusing on AI & Analytics. I'd recommend checking out our Chatbot...Read more
How to automatically fetch LandBot output in an API format
1 Comment
XR
I hope this helps you 😊 https://help.landbot.io/article/n9zxrqx1ig-message-hooks-landbot-webhooksRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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