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Compare Kustomer and tawk.to 
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At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Free Per Month
Kustomer
Star Rating
(503)4.5 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in Ease of Setup with a score of 9.3, making it a preferred choice for small businesses looking for quick implementation, while Kustomer falls behind with a score of 8.4, indicating a more complex setup process.
- Reviewers mention that tawk.to offers superior Ticket Collaboration features, scoring 9.2, which enhances team communication and efficiency, whereas Kustomer has a lower score in this area, suggesting potential challenges in team collaboration.
- G2 users highlight that Kustomer shines in Targeted Emails with a score of 9.2, providing robust marketing capabilities, while tawk.to scores only 8.0, indicating less effectiveness in this feature.
- Users on G2 report that tawk.to has a more favorable Quality of Support rating at 8.4, which is crucial for small businesses needing reliable assistance, compared to Kustomer’s score of 8.9, which, while still good, may not meet the same level of expectation.
- Reviewers mention that Kustomer provides better AI Text Generation capabilities with a score of 7.5, which can enhance customer interactions, while tawk.to lags behind with a score of 7.0, indicating less advanced AI features.
- Users say that tawk.to offers a free entry-level price, making it accessible for small businesses, while Kustomer starts at $89.00, which may be a barrier for budget-conscious users.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Kustomer
No trial information availabletawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
378
9.1
168
Ease of Use
8.8
393
9.1
168
Ease of Setup
8.6
203
9.2
83
Ease of Admin
8.1
151
9.1
77
Quality of Support
9.0
360
8.4
137
Has the product been a good partner in doing business?
8.8
147
9.0
66
Product Direction (% positive)
8.8
369
9.0
161
Features by Category
Ticket and Case Management
9.2
181
|
Verified
Not enough data
9.1
185
|
Verified
Not enough data
8.9
188
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
8.9
160
|
Verified
Not enough data
8.9
179
|
Verified
Not enough data
9.2
180
|
Verified
Not enough data
9.2
179
|
Verified
Not enough data
Generative AI
7.8
48
Not enough data
8.4
48
Not enough data
Agentic AI - Help Desk
7.8
42
Not enough data
7.9
42
Not enough data
8.1
42
Not enough data
Communication Channels
8.9
163
|
Verified
Not enough data
9.3
184
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.7
148
Not enough data
Platform
8.0
82
Not enough data
8.7
168
|
Verified
8.5
124
|
Verified
9.2
123
|
Verified
Not enough data
8.9
119
|
Verified
Not enough data
8.4
155
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
183
Not enough data
9.1
178
Not enough data
9.0
164
Not enough data
8.9
85
Not enough data
Support Automation
9.0
161
Not enough data
9.0
176
Not enough data
9.2
153
Not enough data
8.6
88
Not enough data
Generative AI
8.2
53
Not enough data
8.3
53
Not enough data
Generative AI
7.3
43
6.5
12
7.5
43
6.5
11
6.9
42
6.4
11
Communication
8.9
156
|
Verified
9.2
135
|
Verified
8.9
174
|
Verified
8.9
136
|
Verified
9.0
144
|
Verified
8.0
100
|
Verified
8.8
134
|
Verified
8.9
118
|
Verified
8.1
84
8.3
41
Internal Use
8.7
168
|
Verified
8.5
124
|
Verified
9.1
153
|
Verified
8.8
123
|
Verified
8.2
90
8.4
113
8.8
152
|
Verified
8.6
116
|
Verified
9.0
157
|
Verified
8.7
111
|
Verified
9.0
174
|
Verified
8.3
112
|
Verified
Generative AI
8.4
34
Not enough data
Self-Service Experience
8.9
90
Not enough data
8.7
87
Not enough data
8.6
68
Not enough data
8.3
51
Not enough data
8.7
55
Not enough data
Self-Service Platform
9.0
59
Not enough data
8.9
59
Not enough data
8.5
53
Not enough data
9.0
57
Not enough data
Agentic AI - Customer Self-Service
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Not enough data
Channels
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Not enough data
Insight
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Not enough data
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.5
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Automation
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Autonomy
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and tawk.to are categorized as Live Chat
Unique Categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.8%
Retail
11.8%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.8%
Food & Beverages
5.6%
Other
57.8%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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