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Compare KnowledgeOwl and Userlane 
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Product Fruits
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At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
$100.00
Contact Us Per Year
KnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansUserlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneKnowledgeOwl vs Userlane
When assessing the two solutions, reviewers found KnowledgeOwl easier to use, set up, and administer. Reviewers also preferred doing business with KnowledgeOwl overall.
- Reviewers felt that KnowledgeOwl meets the needs of their business better than Userlane.
- When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Userlane over KnowledgeOwl.
Pricing
Entry-Level Pricing
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Free Trial
KnowledgeOwl
Free Trial is available
Userlane
Free Trial is available
Ratings
Meets Requirements
9.1
117
8.8
64
Ease of Use
9.2
118
8.9
67
Ease of Setup
8.9
88
8.6
61
Ease of Admin
9.1
90
8.6
62
Quality of Support
9.7
111
9.8
63
Has the product been a good partner in doing business?
9.7
86
9.6
63
Product Direction (% positive)
9.6
117
9.8
60
Features by Category
User Analysis
Not enough data
8.5
12
Not enough data
8.2
24
User Support
Not enough data
9.2
28
Not enough data
8.9
19
Not enough data
8.6
18
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
9.2
26
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Knowledge Pages
8.6
43
Not enough data
8.4
43
Not enough data
8.8
44
Not enough data
7.0
39
Not enough data
6.8
38
Not enough data
9.6
42
Not enough data
Knowledge Dissemination
8.3
46
Not enough data
9.5
45
Not enough data
9.3
45
Not enough data
8.5
41
Not enough data
8.3
43
Not enough data
Feature Not Available
Not enough data
9.7
42
Not enough data
8.4
36
Not enough data
8.3
38
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Onboarding Setup
Not enough data
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Project Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Customer Engagement
Not enough data
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.9
7
Not enough data
Self-Service Experience
9.5
29
9.0
21
9.4
29
8.5
18
6.9
23
Feature Not Available
8.6
21
Feature Not Available
Feature Not Available
Feature Not Available
Self-Service Platform
9.5
24
8.7
21
8.9
22
8.7
20
6.9
21
Feature Not Available
8.6
23
8.1
16
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KnowledgeOwl and Userlane are categorized as Customer Self-Service
Unique Categories
KnowledgeOwl is categorized as Knowledge Base
Userlane is categorized as Digital Adoption Platform and Client Onboarding
Reviews
Reviewers' Company Size
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Discussions
KnowledgeOwl has no discussions with answers
Userlane has no discussions with answers
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