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Compare Kickserv and Salesforce Field Service 
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At a Glance
Market Segments
Small-Business (82.4% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
Starting at $60.00 Per Month
$165.00 1 User Per Month
Kickserv
Star Rating
(175)4.5 out of 5
Market Segments
Small-Business (82.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $60.00 Per Month
Free Trial is available
Browse all 3 pricing plansSalesforce Field Service
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kickserv excels in ease of setup with a score of 8.9, making it particularly appealing for small businesses looking for a quick implementation. In contrast, Salesforce Field Service has a lower score of 7.7, which reviewers mention can lead to a more complex onboarding process.
- Reviewers mention that Kickserv's self-service portals score an impressive 9.2, allowing customers to manage their profiles and bookings effectively. Salesforce Field Service, while strong in customer management, does not have a specific score for self-service portals, indicating a potential gap in user empowerment.
- G2 users highlight Kickserv's superior field scheduling capabilities with a score of 9.4, which reviewers say streamlines the dispatch process. Salesforce Field Service, with a score of 8.5, is noted for its scheduling but lacks the same level of user satisfaction in this area.
- Users on G2 report that Kickserv's invoicing feature scores 9.0, providing a seamless experience for billing clients. In comparison, Salesforce Field Service's invoicing score of 8.2 suggests that users find it less intuitive or efficient.
- Reviewers mention that Kickserv's quality of support is rated at 9.1, with many users praising the responsiveness and helpfulness of the support team. Salesforce Field Service, with a score of 8.5, is still regarded as good but does not match the level of satisfaction reported by Kickserv users.
- Users say that Kickserv's generative AI features, particularly AI text summarization, score 9.5, enhancing productivity by automating report generation. Salesforce Field Service's AI capabilities, with a score of 8.2, are seen as less robust, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
Kickserv
START
Starting at $60.00
Per Month
- Includes 5 Users and QuickBooks Online Integration
- Standard Reports
- Automated Customer Reminders
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
Kickserv
Free Trial is available
Salesforce Field Service
No trial information availableRatings
Meets Requirements
8.4
165
8.6
347
Ease of Use
8.9
166
8.4
737
Ease of Setup
8.9
102
7.8
604
Ease of Admin
9.1
98
8.3
170
Quality of Support
9.2
161
8.6
337
Has the product been a good partner in doing business?
9.1
96
8.7
163
Product Direction (% positive)
8.9
165
9.0
340
Features by Category
Customer Management
9.2
17
Not enough data
9.6
17
Not enough data
9.5
18
Not enough data
Service Management
9.4
18
Not enough data
9.5
18
Not enough data
Feature Not Available
Not enough data
9.4
18
Not enough data
9.3
18
Not enough data
Feature Not Available
Not enough data
Business Management
9.3
17
Not enough data
9.2
17
Not enough data
Feature Not Available
Not enough data
9.5
16
Not enough data
9.3
15
Not enough data
Generative AI
Feature Not Available
7.9
152
Feature Not Available
7.5
150
Before the Job
9.0
106
8.5
276
9.1
94
8.6
270
9.2
103
8.6
276
8.7
99
8.4
268
On the Job
8.7
72
Feature Not Available
8.7
94
8.5
273
8.0
82
Feature Not Available
8.6
91
8.5
274
8.5
74
8.4
226
After the Job
8.4
97
8.6
277
Feature Not Available
8.6
272
9.0
98
8.2
226
Feature Not Available
8.7
225
Agentic AI - Field Service Management
Not enough data
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Categories
Categories
Shared Categories
Kickserv and Salesforce Field Service are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
Kickserv
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
29.2%
Consumer Services
11.7%
Facilities Services
6.4%
Computer Software
5.3%
Information Technology and Services
3.5%
Other
43.9%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Discussions
Does your service integrate with QuickBooks® Online?
2 Comments
JF
Yes it doesRead more
What is Kickserv?
1 Comment
SK
Kickserv is a Field Service Management cloud-based application for small-medium sized businesses.
Create estimates, schedule jobs, send out invoices, and...Read more
Is Kickserv right for my business?
1 Comment
SK
Kickserv is ideal for small-medium sized home services businesses.
Industries served include:
Plumbing & Pumping
Restoration Services
HVAC &...Read more
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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