# Agentforce Field Service (formerly Salesforce Field Service) vs Kickserv Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kickserv excels in **customization** , allowing users to tailor the software to fit various service types. One user noted, "The customization options make it easy to accommodate almost any type of service," which has led to increased profitability and efficiency across different businesses.
- **Users say** that Agentforce Field Service stands out for its **autonomous dispatch capabilities**. Reviewers appreciate how the software can proactively manage issues, with one stating, "It can 'reason' through a problem before a human is even involved," significantly enhancing operational efficiency.
- **According to verified reviews** , Kickserv offers a more **intuitive setup experience** , with users highlighting its clear layout and helpful reminders that make scheduling easier. This ease of setup is reflected in its higher ratings for onboarding compared to Agentforce Field Service.
- **Reviewers mention** that while Kickserv provides excellent **support quality** , with a score of 9.2, Agentforce Field Service also receives positive feedback but falls slightly behind at 8.5. Users of Kickserv appreciate the responsive assistance they receive, which enhances their overall experience.
- **Users highlight** that Agentforce Field Service significantly improves **ground operations management**. One user remarked, "It has improved the overall operation management and customer services," indicating that it effectively addresses inconsistencies in service delivery.
- **G2 reviewers report** that Kickserv's **ease of use** is a strong point, with a score of 8.9, making it user-friendly for small businesses. In contrast, Agentforce Field Service, while powerful, has a slightly lower ease of use rating, which may pose a challenge for some users adapting to its more complex features.



| | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,049 | 181 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (83.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Starting at $60.00 Per Month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (109 reviews)
- Scheduling Management (103 reviews)

Cons:
- Improvement Needed (127 reviews)
- Learning Curve (84 reviews)

### Kickserv

Pros:
- Ease of Use (8 reviews)
- Scheduling Management (5 reviews)

Cons:
- Mobile Limitations (3 reviews)
- Scheduling Issues (3 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.5 (171 reviews) | 
  | **Ease of Use** | 8.4 (789 reviews) | 8.9 (172 reviews) | 
  | **Ease of Setup** | 7.8 (657 reviews) | 8.9 (109 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.1 (101 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.2 (167 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.1 (99 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.9 (169 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Kickserv

#### Entry-Level Pricing

Plan: START

Price: Starting at $60.00 Per Month

Key Features:
- Includes 5 Users and QuickBooks Online Integration
- Standard Reports
- Automated Customer Reminders

[Browse all 3 editions](https://www.g2.com/products/kickserv/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Cleaning Services

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Kickserv** | N/A | N/A |

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Employee Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Online Booking** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **For Carpet Cleaners** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **For Field Service** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Job Scheduling** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Confirmations/Reminders** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 

### Forestry

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Kickserv** | N/A | N/A |

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Weight Calculations** | Not enough data | Not enough data | 
| **Customer Portal** | Not enough data | Not enough data | 
| **Transportation Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Financial Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Order Processing** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Subcontractor Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Production Tracking** | Not enough data | Not enough data | 
| **Harvest Management** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **For Forest Industry** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Site Design** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Inventory Tracking** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Pricing Management** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Barcoding/RFID** | Not enough data | Not enough data | 
| **Geographic Maps** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Job Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Data Collection** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Cost Accounting** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 

### Pest Control

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Kickserv** | N/A | N/A |

#### Activity Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Activity Tracking** | Not enough data | Not enough data | 

#### API

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **API** | Not enough data | Not enough data | 

#### Calendar Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Calendar Management** | Not enough data | Not enough data | 

#### Reporting & Statistics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Reporting & Statistics** | Not enough data | Not enough data | 

#### AI Copilot

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 

#### Third-Party Integrations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Customer Database

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Customer Database** | Not enough data | Not enough data | 

#### Customizable Reports

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Customizable Reports** | Not enough data | Not enough data | 

#### Job Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Job Tracking** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 

#### CRM

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **CRM** | Not enough data | Not enough data | 

#### Electronic Payments

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Electronic Payments** | Not enough data | Not enough data | 

#### Customizable Templates

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 

#### Activity Dashboard

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Electronic Signature

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Electronic Signature** | Not enough data | Not enough data | 

#### Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Reminders

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 

#### Drag & Drop

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 

#### Mobile Access

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Mobile Access** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 

#### Customer History

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Customer History** | Not enough data | Not enough data | 

#### Real-Time Reporting

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Employee Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Employee Management** | Not enough data | Not enough data | 

#### Client Portal

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Client Portal** | Not enough data | Not enough data | 

#### SMS Messaging

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 

#### Quotes/Estimates

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Quotes/Estimates** | Not enough data | Not enough data | 

#### Billing & Invoicing

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Billing & Invoicing** | Not enough data | Not enough data | 

#### Work Order Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 

#### Email Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Email Management** | Not enough data | Not enough data | 

#### Fleet Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Fleet Management** | Not enough data | Not enough data | 

#### Multi-Location

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Multi-Location** | Not enough data | Not enough data | 

#### Dispatch Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Dispatch Management** | Not enough data | Not enough data | 

#### Accounting Integration

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Accounting Integration** | Not enough data | Not enough data | 

#### Job Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Job Management** | Not enough data | Not enough data | 

#### Technician Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Technician Management** | Not enough data | Not enough data | 

#### GPS

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **GPS** | Not enough data | Not enough data | 

#### Job Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Job Scheduling** | Not enough data | Not enough data | 

#### Property Layouts

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Property Layouts** | Not enough data | Not enough data | 

#### Mobile Signature Capture

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Mobile Signature Capture** | Not enough data | Not enough data | 

#### Pest Activity Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Pest Activity Tracking** | Not enough data | Not enough data | 

#### Pesticide Usage Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Pesticide Usage Tracking** | Not enough data | Not enough data | 

#### Routing

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Routing** | Not enough data | Not enough data | 

#### For Pest Control Companies

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **For Pest Control Companies** | Not enough data | Not enough data | 

### Repair Shop

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Kickserv** | 9.4/10 | 21 |

#### Customer Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Self-Service Portals** | Not enough data | 9.2 (17 reviews) | 
| **Customer Profiles** | Not enough data | 9.6 (18 reviews) | 
| **Communication Tools** | Not enough data | 9.5 (18 reviews) | 

#### Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Field Scheduling** | Not enough data | 9.5 (21 reviews) | 
| **Ticketing** | Not enough data | 9.5 (18 reviews) | 
| **Customization and Macros** | Not enough data | Feature Not Available | 
| **File Attachment** | Not enough data | 9.4 (19 reviews) | 
| **Estimates and Invoicing** | Not enough data | 9.3 (18 reviews) | 
| **GSX Integration** | Not enough data | Feature Not Available | 

#### Business Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Multi-site Management** | Not enough data | 9.3 (17 reviews) | 
| **Point of Sale** | Not enough data | 9.2 (17 reviews) | 
| **Stock and Inventory** | Not enough data | Feature Not Available | 
| **KPI Tracking and Reporting** | Not enough data | 9.5 (16 reviews) | 
| **Contract Management** | Not enough data | 9.3 (15 reviews) | 
| **Intake Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Barcode/Label Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Receipt Management** | Not enough data | Not enough data | 
| **Repair Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Warranty Tracking** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Backup and Recovery** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Estimating** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Repair Tickets** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **File Recovery** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 368 |
| **Kickserv** | 8.7/10 | 120 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **AI Text Summarization** | 7.9 (154 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.0 (108 reviews) | 
| **Dispatch** | 8.6 (290 reviews) | 9.1 (96 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.2 (105 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.6 (101 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Location** | Feature Not Available | 8.7 (73 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.7 (94 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.0 (82 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.6 (93 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.5 (74 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.5 (98 reviews) | 
| **Analytics** | 8.6 (274 reviews) | Feature Not Available | 
| **Billing & Invoicing** | 8.2 (224 reviews) | 9.1 (100 reviews) | 
| **CRM Integrations** | 8.7 (244 reviews) | Feature Not Available | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (71 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Kickserv (4):** [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Forestry Software](https://www.g2.com/categories/forestry), [Repair Shop Software](https://www.g2.com/categories/repair-shop), [Pest Control Software](https://www.g2.com/categories/pest-control-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Kickserv | 
|---|---|---|
| **Small-Business** | 21.7% | 83.0% | 
| **Mid-Market** | 42.7% | 14.8% | 
| **Enterprise** | 35.6% | 2.3% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.3%
- **Manufacturing:** 7.9%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### Kickserv

- **Construction:** 29.4%
- **Consumer Services:** 11.3%
- **Facilities Services:** 6.2%
- **Computer Software:** 5.1%
- **Information Technology and Services:** 3.4%
- **Automotive:** 2.8%
- **Environmental Services:** 2.8%
- **Accounting:** 2.3%
- **Retail:** 1.7%
- **Food & Beverages:** 1.7%
- **Other:** 33.3%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (527 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [IFS ERP](https://www.g2.com/products/ifs-erp/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (143 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (372 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (457 reviews)

### Alternatives to Kickserv

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (527 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (372 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (457 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (410 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5457 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Kickserv

- Title: [Does your service integrate with QuickBooks® Online?](https://www.g2.com/discussions/quickbooks) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. We have been told by many that our sync to QBOE is by far one of the best out there.

"
- Title: [What are the system requirements?](https://www.g2.com/discussions/requirements) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Since Kickserv is a fully managed web-based application, there is nothing you need to download or install. All you need is a web browser.Chrome, Firefox, or..."
- Title: [How secure is my data?](https://www.g2.com/discussions/security-760fe53a-e1b5-4195-a3e9-a9b81cad38fe) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Very secure. We understand that your customer and job records are crucial to your business. To ensure data security we backup all account data nightly to..."
- Title: [Is Kickserv right for my business?](https://www.g2.com/discussions/business-type) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our software is good for many industries within the small to medium sized business market. We are affordable and great for small one man shows all the way to..."
- Title: [What is Kickserv?](https://www.g2.com/discussions/kickserv) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kickserv is an easy to use web-based software program designed to help small to medium sized businesses organize and grow their business through 3 major work..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-kickserv)