# Jira Service Management vs Pylon Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in its project management capabilities, making it a versatile tool for various teams, including IT and support. Users appreciate its ability to track open tickets and monitor progress effectively, highlighting its strong automation features and clean customer portal.
- **Users say** Pylon stands out for its integration of AI into the support ticket workflow, which enhances efficiency and organization. Reviewers note that it serves as a "single pane of glass" for support, allowing teams to manage customer interactions seamlessly and keep track of conversations with ease.
- **According to verified reviews** , Jira Service Management has a higher overall satisfaction score, indicating that users find it to be a more reliable partner in their business processes. The tool's no-code automation engine and flexible ITSM workflow are particularly praised for keeping teams aligned.
- **Reviewers mention** that Pylon offers a superior user experience in terms of ease of use and setup, with many users finding it intuitive and straightforward. This is reflected in its high ratings for user experience, making it a favorable choice for small businesses looking for a quick implementation.
- **G2 reviewers highlight** that while Jira Service Management has a robust feature set, some users face challenges with customization to fit their specific workflows. In contrast, Pylon's AI features are seen as a natural part of the support process, rather than an add-on, which enhances its usability.
- **Users report** that both products have strong support capabilities, but Pylon receives higher marks for quality of support and responsiveness. Reviewers appreciate the ability to leave internal notes and collaborate on tickets, which helps ensure that no details are missed in customer interactions.



| | Jira Service Management | Pylon | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 987 | 110 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Small-Business (76.9% of reviews) | 
| **Entry Level Price** | 0/agent/month   | $59.00 1 Seats Per Month | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (49 reviews)
- Integrations (33 reviews)

Cons:
- Learning Curve (35 reviews)
- Complexity (29 reviews)

### Pylon

Pros:
- Ease of Use (9 reviews)
- Case Management (6 reviews)

Cons:
- Missing Features (5 reviews)
- Complex Setup (2 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | Pylon | 
|---|---|---|
  | **Meets Requirements** | 8.8 (873 reviews) | 9.2 (59 reviews) | 
  | **Ease of Use** | 8.2 (880 reviews) | 9.2 (80 reviews) | 
  | **Ease of Setup** | 8.0 (486 reviews) | 8.7 (48 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 9.4 (16 reviews) | 
  | **Quality of Support** | 8.4 (756 reviews) | 9.5 (58 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 9.5 (17 reviews) | 
  | **Product Direction (% positive)** | 8.7 (838 reviews) | 9.6 (58 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### Pylon

#### Entry-Level Pricing

Plan: Starter

Price: $59.00 1 Seats Per Month

Description: Get started with the basic features, but grow as fast as others.

Key Features:
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB

[Browse all 3 editions](https://www.g2.com/products/pylon-pylon/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 107 |
| **Pylon** | 9.1/10 | 43 |

#### Ticket and Case Management

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | 9.4 (30 reviews) | 
| **Ticket response user experience** | 9.1 (81 reviews) | 9.8 (28 reviews) | 
| **Workflow** | 8.9 (87 reviews) | 9.7 (30 reviews) | 
| **Response Automation** | 8.9 (81 reviews) | 9.4 (22 reviews) | 
| **SLA Management** | 8.8 (85 reviews) | 9.8 (24 reviews) | 
| **Attachments/Screencasts** | 8.8 (84 reviews) | 9.6 (20 reviews) | 
| **Ticket Collaboration** | 9.2 (81 reviews) | 9.6 (23 reviews) | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | 9.1 (23 reviews) | 

#### Generative AI

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | 9.1 (16 reviews) | 
| **AI Text Summarization** | 7.9 (54 reviews) | 8.8 (15 reviews) | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | 9.5 (22 reviews) | 
| **Email to Case** | 8.9 (80 reviews) | 9.3 (23 reviews) | 
| **Chat/Live Support** | 8.3 (75 reviews) | 9.8 (20 reviews) | 
| **Social Integration** | 8.1 (71 reviews) | 9.1 (15 reviews) | 
| **Voice** | 7.9 (68 reviews) | Feature Not Available | 

#### Platform

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | 6.9 (26 reviews) | 
| **Customization ** | 8.4 (87 reviews) | 8.0 (29 reviews) | 
| **User, Role, and Access Management** | 8.9 (92 reviews) | 8.7 (26 reviews) | 
| **Integration** | 8.8 (87 reviews) | 9.1 (33 reviews) | 
| **Reporting** | 8.7 (86 reviews) | 8.8 (30 reviews) | 
| **Dashboards** | 8.6 (84 reviews) | 9.1 (27 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **Pylon** | N/A | N/A |

#### Administration

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (181 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Reporting** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (151 reviews) | Not enough data | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pylon** | 8.0/10 | 18 |

#### Channels

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.2 (18 reviews) | 
| **Open Listening** | Not enough data | 8.2 (15 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.6 (14 reviews) | 
| **Create Content** | Not enough data | 7.3 (13 reviews) | 
| **Personalization** | Not enough data | 8.6 (14 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (14 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.8 (13 reviews) | 

#### Generative AI

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (12 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **Pylon** | N/A | N/A |

#### Monitoring

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.5 (70 reviews) | Not enough data | 

#### Management Tools

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pylon** | 8.0/10 | 20 |

#### Conversational Platform

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Personalization** | Not enough data | 8.5 (12 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (18 reviews) | 
| **Contextual Engagement** | Not enough data | 8.7 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (12 reviews) | 

#### Support Automation

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.5 (13 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (12 reviews) | 
| **Transcripts** | Not enough data | 8.6 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 7.1 (11 reviews) | 

#### Generative AI

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (10 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pylon** | 9.0/10 | 35 |

#### Generative AI

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (11 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.9 (11 reviews) | 

#### Communication

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.9 (19 reviews) | 
| **Notifications** | Not enough data | 9.4 (18 reviews) | 
| **Targeted Emails** | Not enough data | 8.9 (16 reviews) | 
| **In-App Messaging** | Not enough data | 9.8 (19 reviews) | 
| **Co-Browsing** | Not enough data | 9.0 (15 reviews) | 

####  Internal Use

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Customization ** | 8.4 (87 reviews) | 8.0 (29 reviews) | 
| **Conversation Archiving** | Not enough data | 9.9 (16 reviews) | 
| **Lead Development** | Not enough data | 8.3 (14 reviews) | 
| **Knowledge Base** | Not enough data | 9.6 (17 reviews) | 
| **Team Inbox ** | Not enough data | 9.7 (18 reviews) | 
| **Customer Profiles** | Not enough data | 9.6 (15 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 369 |
| **Pylon** | N/A | N/A |

#### Incident Management

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (312 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (315 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (329 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (281 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (275 reviews) | Not enough data | 

#### Reporting

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Dashboards** | 8.5 (316 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (302 reviews) | Not enough data | 
| **Surveys** | 8.2 (231 reviews) | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | Not enough data | 
| **Self Service** | 8.6 (282 reviews) | Not enough data | 
| **Active Directory** | 8.5 (236 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pylon** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pylon** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Jira Service Management | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to Pylon (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | Pylon | 
|---|---|---|
| **Small-Business** | 19.1% | 76.9% | 
| **Mid-Market** | 42.9% | 23.1% | 
| **Enterprise** | 38.0% | 0% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.2%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.7%

#### Pylon

- **Computer Software:** 51.6%
- **Information Technology and Services:** 25.3%
- **Financial Services:** 9.9%
- **Computer & Network Security:** 4.4%
- **Logistics and Supply Chain:** 3.3%
- **Marketing and Advertising:** 2.2%
- **Retail:** 1.1%
- **Internet:** 1.1%
- **Human Resources:** 1.1%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1880 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1200 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (962 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)

### Alternatives to Pylon

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3878 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2495 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Thena](https://www.g2.com/products/thena/reviews) — 4.9/5 stars (65 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7727 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Pylon

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-pylon-pylon)