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Compare Jira Service Management and LogicGate Risk Cloud 
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At a Glance
Market Segments
Mid-Market (43.0% of reviews)
Enterprise (52.5% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansLogicGate Risk Cloud
Star Rating
(182)4.6 out of 5
Market Segments
Enterprise (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LogicGate Risk CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it easy to initiate support requests. In contrast, LogicGate Risk Cloud's ticket creation experience is not highlighted as a strong point, indicating a potential area for improvement.
- Reviewers mention that LogicGate Risk Cloud shines in its quality of support, achieving a score of 9.6, which users on G2 attribute to responsive and knowledgeable customer service. Conversely, Jira Service Management, while still respectable at 8.2, does not match this level of support satisfaction.
- G2 users highlight that LogicGate Risk Cloud offers superior ease of setup with a score of 8.5, making it more user-friendly for new implementations. Users report that Jira Service Management, with a score of 7.6, can be more complex to configure initially, which may lead to longer onboarding times.
- Reviewers mention that LogicGate Risk Cloud's automation features, particularly in ticket routing and prioritization, are highly effective, scoring 8.7. In comparison, Jira Service Management's automation capabilities, while good, do not receive the same level of praise, indicating that LogicGate may provide a more streamlined experience in this area.
- Users say that LogicGate Risk Cloud's reporting and analytics features are robust, with a score of 9.1, allowing for comprehensive insights into risk management processes. Jira Service Management, while offering decent reporting at 8.9, may not provide the same depth of analytics that users find valuable in LogicGate.
- Reviewers mention that Jira Service Management's ticket collaboration features score highly at 9.1, facilitating teamwork and communication among support staff. However, LogicGate Risk Cloud's collaboration tools, while functional, do not receive the same level of acclaim, suggesting that Jira may be better suited for teams that prioritize collaborative workflows.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
LogicGate Risk Cloud
No pricing availableFree Trial
Jira Service Management
Free Trial is available
LogicGate Risk Cloud
No trial information availableRatings
Meets Requirements
8.7
843
8.7
134
Ease of Use
8.2
850
8.8
150
Ease of Setup
8.0
458
8.6
124
Ease of Admin
8.0
362
8.6
107
Quality of Support
8.4
727
9.6
127
Has the product been a good partner in doing business?
8.7
339
9.7
104
Product Direction (% positive)
8.7
812
9.3
125
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
164
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
8.9
170
|
Verified
Not enough data
Service Desk
8.9
176
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.8
175
|
Verified
Not enough data
Management
9.0
152
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
8.6
143
|
Verified
Not enough data
8.6
138
|
Verified
Not enough data
Functionality
9.1
158
|
Verified
Not enough data
8.8
148
Not enough data
8.7
153
|
Verified
Not enough data
8.9
151
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
79
Not enough data
8.4
78
Not enough data
8.3
79
Not enough data
8.3
78
Not enough data
8.3
79
Not enough data
8.1
79
Not enough data
8.3
80
Not enough data
Monitoring
8.9
144
|
Verified
9.2
22
9.0
148
|
Verified
9.2
26
|
Verified
9.1
145
|
Verified
9.0
24
|
Verified
8.5
68
Not enough data
Management Tools
9.1
148
|
Verified
9.1
27
|
Verified
8.9
147
|
Verified
9.4
27
|
Verified
9.0
134
|
Verified
9.3
27
|
Verified
Generative AI
8.0
75
6.9
6
8.3
73
Feature Not Available
Agentic AI - Incident Management
8.3
59
Not enough data
8.4
59
Not enough data
8.5
58
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.5
59
Not enough data
Audit Management
Not enough data
8.9
31
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
8.6
29
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.4
27
|
Verified
Regulatory Change Management
Not enough data
8.8
24
|
Verified
Not enough data
9.0
24
|
Verified
Not enough data
9.1
23
Not enough data
9.1
28
|
Verified
Not enough data
8.5
27
|
Verified
Not enough data
8.6
22
|
Verified
Risk Management
Not enough data
9.1
32
|
Verified
Not enough data
9.4
29
|
Verified
Not enough data
9.3
29
|
Verified
Not enough data
9.1
23
|
Verified
Third Party & Supplier Risk Management
Not enough data
9.2
20
|
Verified
Not enough data
9.3
17
|
Verified
Not enough data
9.2
18
|
Verified
Not enough data
8.5
18
|
Verified
Business Continuity Management
Not enough data
8.9
17
|
Verified
Not enough data
8.9
18
|
Verified
Not enough data
9.3
16
|
Verified
Ethics and Compliance Learning
Not enough data
9.0
15
|
Verified
Not enough data
8.9
16
|
Verified
Not enough data
9.0
13
|
Verified
Not enough data
9.4
16
Generative AI
Not enough data
6.3
5
Not enough data
Feature Not Available
Platform
Not enough data
8.3
26
|
Verified
Not enough data
9.3
30
|
Verified
Not enough data
7.5
18
|
Verified
Not enough data
9.1
30
|
Verified
Services
Not enough data
9.5
32
|
Verified
Not enough data
9.2
32
|
Verified
Not enough data
9.6
32
|
Verified
Not enough data
9.6
29
|
Verified
Vendor Security and Privacy AssessmentHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Vendor Security and Privacy Assessment
Not enough data
Not enough data
Not enough data
Not enough data
Third Party & Supplier Risk ManagementHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Risk Assessment
Not enough data
8.9
11
Not enough data
Not enough data
Risk Control
Not enough data
8.9
12
Not enough data
9.5
13
Not enough data
9.5
13
Monitoring
Not enough data
9.2
12
Not enough data
9.3
12
Not enough data
9.0
12
Reporting
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.5
11
Agentic AI - Third Party & Supplier Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Monitoring - IT Risk Management
Not enough data
Not enough data
Agentic AI - IT Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
24
Not enough data
Agentic AI - IT Alerting
8.4
23
Not enough data
8.8
23
Not enough data
9.1
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Workflows - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documentation - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform AI Features - Policy Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Regulatory Change Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process Management
Not enough data
9.1
27
Not enough data
8.8
23
Not enough data
9.0
23
Not enough data
9.2
10
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
9.8
10
Customization
Not enough data
8.6
7
Not enough data
9.5
28
Not enough data
9.4
26
Not enough data
9.6
23
Not enough data
8.8
7
Collaboration
Not enough data
8.9
27
Not enough data
9.2
24
Not enough data
9.3
27
Not enough data
9.3
28
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
Not enough data
9.5
10
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operational Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Operational Risk Management
Not enough data
Not enough data
Incident Management
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Not enough data
Reporting
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Generative AI - Security Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and LogicGate Risk Cloud are categorized as Incident Management
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Service Desk, IT Alerting, and Help Desk
LogicGate Risk Cloud is categorized as Security Compliance, Vendor Security and Privacy Assessment, Enterprise Risk Management (ERM), Policy Management, Operational Risk Management, IT Risk Management, Regulatory Change Management, Audit Management, Business Process Management, Third Party & Supplier Risk Management, and AI Governance Tools
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogicGate Risk Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.7%
Internet
4.6%
Telecommunications
3.3%
Other
40.3%
Financial Services
25.7%
Insurance
12.3%
Information Technology and Services
8.9%
Hospital & Health Care
6.7%
Banking
5.0%
Other
41.3%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
What are the types of solutions that run on LogicGate?
2 Comments
AC
Logicgate has a host of apps on their RiskCould that support a diverse range of GRC processes. Audit Management, Third Party Risk Assessments, Enterprise...Read more
How long does it take to implement LogicGate?
1 Comment
Official Response from LogicGate Risk Cloud
For clients with time-sensitive risk and compliance issues, LogicGate can be configured and deployed within a matter of days to begin putting a process in...Read more
Do you offer template solutions with built-in best practices?
1 Comment
Official Response from LogicGate Risk Cloud
Yes, a handful of these solutions are listed on our website - but there are many more template solutions that can be deployed in a matter of minutes to your...Read more
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