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Compare Jira Service Management and Jitbit Helpdesk 
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At a Glance
Market Segments
Mid-Market (43.0% of reviews)
Mid-Market (64.7% of reviews)
Entry-Level Pricing
0/agent/month
$24
Jira Service Management
Star Rating
(953)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansJitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jitbit Helpdesk excels in ease of use with a score of 9.0, making it a favorite for teams looking for a straightforward ticket creation user experience, while Jira Service Management, with a score of 8.9, is noted for its robust ticket response user experience, which reviewers mention as being particularly efficient.
- Reviewers mention that Jitbit Helpdesk's automation features, such as response automation (8.6), are user-friendly, allowing for quick setup and management, whereas Jira Service Management shines in ticket prioritization (8.7) and SLA management (8.4), which users say helps in maintaining service quality.
- G2 users highlight Jitbit Helpdesk's strong reporting capabilities (8.9), which provide valuable insights into ticketing trends, while Jira Service Management is praised for its integration capabilities (9.0), allowing seamless connections with other tools, which users report enhances overall workflow efficiency.
- Users on G2 note that Jitbit Helpdesk's customer support quality (8.6) is a significant advantage, with many reviewers mentioning responsive and helpful support staff, while Jira Service Management, with a score of 8.2, is seen as slightly less responsive but offers a more comprehensive knowledge base (8.3) for self-service options.
- Reviewers mention that Jitbit Helpdesk's mobile support (7.4) could be improved, as users find it less intuitive compared to Jira Service Management's mobile user support (7.6), which is reported to be more accessible and user-friendly for on-the-go ticket management.
- Users say that Jitbit Helpdesk's customization options (8.5) allow for tailored workflows that fit specific team needs, while Jira Service Management, with a score of 8.1, offers a more standardized approach that some users find beneficial for larger teams needing consistent processes.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Jira Service Management
Free Trial is available
Jitbit Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.7
843
8.8
44
Ease of Use
8.2
850
9.0
44
Ease of Setup
8.0
458
8.6
29
Ease of Admin
8.0
362
8.6
29
Quality of Support
8.4
727
8.6
41
Has the product been a good partner in doing business?
8.7
339
8.8
28
Product Direction (% positive)
8.7
812
7.8
42
Features by Category
Ticket and Case Management
9.0
82
8.8
35
|
Verified
9.0
80
8.7
35
|
Verified
8.9
81
8.0
33
|
Verified
8.9
79
8.6
33
|
Verified
8.8
78
8.1
28
|
Verified
8.8
80
8.1
35
|
Verified
9.2
79
8.6
34
|
Verified
8.5
77
8.1
22
|
Verified
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
8.4
32
|
Verified
8.9
80
8.5
35
|
Verified
8.3
73
8.3
18
|
Verified
8.1
71
7.6
21
7.9
68
8.2
17
Platform
8.1
83
7.5
19
|
Verified
8.4
85
8.5
24
|
Verified
8.8
86
7.9
22
|
Verified
8.8
83
8.4
19
|
Verified
8.7
83
8.4
33
|
Verified
8.7
80
7.9
32
|
Verified
Administration
8.9
164
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
8.9
170
|
Verified
Not enough data
Service Desk
8.9
176
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.8
175
|
Verified
Not enough data
Management
9.0
152
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
8.6
143
|
Verified
Not enough data
8.6
138
|
Verified
Not enough data
Functionality
9.1
158
|
Verified
Not enough data
8.8
148
Not enough data
8.7
153
|
Verified
Not enough data
8.9
151
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
79
Not enough data
8.4
78
Not enough data
8.3
79
Not enough data
8.3
78
Not enough data
8.3
79
Not enough data
8.1
79
Not enough data
8.3
80
Not enough data
Monitoring
8.9
144
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.1
145
|
Verified
Not enough data
8.5
68
Not enough data
Management Tools
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
Generative AI
8.0
75
Not enough data
8.3
73
Not enough data
Agentic AI - Incident Management
8.3
59
Not enough data
8.4
59
Not enough data
8.5
58
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.5
59
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.8
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.4
85
8.5
24
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
8
|
Verified
Generative AI
8.2
24
Not enough data
Agentic AI - IT Alerting
8.4
23
Not enough data
8.8
23
Not enough data
9.1
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
Incident Management
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Not enough data
Reporting
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Jitbit Helpdesk are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Jitbit Helpdesk is categorized as Live Chat
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.7%
Internet
4.6%
Telecommunications
3.3%
Other
40.3%
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Jitbit Helpdesk has no discussions with answers
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