Compare Ivanti Endpoint Manager and ManageEngine ServiceDesk Plus 
At a Glance
Market Segments
Enterprise (60.2% of reviews)
Mid-Market (59.8% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
Ivanti Endpoint Manager
Star Rating
(137)4.2 out of 5
Market Segments
Enterprise (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Ivanti Endpoint ManagerManageEngine ServiceDesk Plus
Star Rating
(247)4.2 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansIvanti Endpoint Manager vs ManageEngine ServiceDesk Plus
When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that ManageEngine ServiceDesk Plus meets the needs of their business better than Ivanti Endpoint Manager.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over Ivanti Endpoint Manager.
Pricing
Entry-Level Pricing
Ivanti Endpoint Manager
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Ivanti Endpoint Manager
No trial information availableManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.4
116
8.6
220
Ease of Use
7.5
116
8.5
220
Ease of Setup
6.9
86
8.1
162
Ease of Admin
8.0
84
8.4
159
Quality of Support
8.0
115
8.1
204
Has the product been a good partner in doing business?
8.3
85
8.3
151
Product Direction (% positive)
7.6
114
8.2
212
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
Not enough data
8.8
39
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
42
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.9
41
|
Verified
Management
Not enough data
8.6
38
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
39
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
39
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
8
Not enough data
8.5
12
Not enough data
8.5
9
Not enough data
8.6
11
Not enough data
Deployment
9.5
13
Not enough data
9.6
13
Not enough data
9.2
13
Not enough data
Imaging
9.8
8
Not enough data
8.9
9
Not enough data
9.6
12
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
7.7
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Incident Management
Not enough data
8.7
95
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
75
Not enough data
8.1
81
Not enough data
8.6
91
Not enough data
7.9
69
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.8
18
Not enough data
Platform
7.3
15
Not enough data
8.6
27
Not enough data
8.3
7
Not enough data
8.4
22
Not enough data
8.7
14
Not enough data
Security
8.3
17
Not enough data
9.0
24
Not enough data
7.2
9
Not enough data
8.2
15
Not enough data
7.9
14
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ivanti Endpoint Manager and ManageEngine ServiceDesk Plus share no categories
Unique Categories
Ivanti Endpoint Manager is categorized as Unified Endpoint Management (UEM), OS Imaging & Deployment, Endpoint Management, and Enterprise IT Management
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Reviews
Reviewers' Company Size
Ivanti Endpoint Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Hospital & Health Care
9.0%
Retail
6.0%
Financial Services
5.3%
Health, Wellness and Fitness
4.5%
Other
57.9%
Information Technology and Services
18.8%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.4%
Alternatives
Discussions
What IT software products does Ivanti offer?
1 Comment
Official Response from Ivanti Endpoint Manager
Ivanti has a rich heritage. We have heritage in LANDESK, AppSense, Shavlik, and HEAT Software. That means we have 30+ years of expertise in everything from...Read more
What makes Ivanti different?
1 Comment
Official Response from Ivanti Endpoint Manager
We innovate like a startup but deliver like an enterprise.
IT has become siloed. At the same time, IT professionals are bombarded with information. The...Read more
How many customers do you have and what industries are they in?
1 Comment
Official Response from Ivanti Endpoint Manager
We have nearly 30,000 customers that use our Endpoint Management, IT Security, ITSM, ITAM and Identity Management products.
Obviously with that many...Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
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