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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us
Fin by Intercom
Star Rating
(3,690)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a score of 9.3, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, Zowie's live chat score is slightly lower at 8.6, indicating that while it offers live chat, it may not be as robust as Intercom's.
- Reviewers mention that Zowie shines in its ticket creation user experience, scoring 9.0 compared to Intercom's 8.7. This suggests that Zowie provides a more intuitive and user-friendly interface for managing support tickets, which can enhance overall customer satisfaction.
- G2 users highlight Zowie's superior quality of support, with a score of 9.3, compared to Intercom's 8.7. This indicates that Zowie may offer more responsive and effective customer service, which is crucial for businesses relying on timely support.
- Users on G2 report that Zowie's automation features, particularly in response automation, are highly rated at 8.9, while Intercom's score is 8.5. This suggests that Zowie may provide more efficient automated responses, helping businesses save time and improve customer engagement.
- Reviewers say that Intercom's integration capabilities are strong, with a score of 8.9, but Zowie outperforms it with a score of 9.6. This indicates that Zowie may offer a wider range of integrations, allowing businesses to connect with more tools and platforms seamlessly.
- Users report that Zowie's self-service support features, including its knowledge base, score 8.9, which is slightly lower than Intercom's 9.0. However, Zowie's overall self-service experience is noted for being user-friendly, making it easier for customers to find answers independently.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Fin by Intercom
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
8.8
2,818
9.1
59
Ease of Use
8.9
2,848
9.1
58
Ease of Setup
8.4
1,457
8.8
45
Ease of Admin
8.6
1,304
8.7
42
Quality of Support
8.6
2,714
9.3
59
Has the product been a good partner in doing business?
8.8
1,301
9.5
43
Product Direction (% positive)
8.8
2,669
8.9
51
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.0
7
8.8
1118
|
Verified
8.6
6
8.7
1095
|
Verified
9.3
7
8.6
1143
|
Verified
8.9
6
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
9.7
5
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
8.0
5
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
9.3
5
9.4
1264
|
Verified
9.2
6
8.3
812
9.2
6
7.6
522
Not enough data
Platform
8.1
720
|
Verified
9.7
6
8.2
1266
|
Verified
8.9
15
8.7
823
|
Verified
7.8
9
8.6
788
|
Verified
9.8
7
8.1
1015
|
Verified
8.7
9
8.2
1017
|
Verified
8.8
8
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
9.0
8
9.0
86
10.0
8
9.0
84
10.0
6
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
9.7
6
8.8
82
9.8
8
9.1
83
9.7
6
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
9.7
43
8.8
586
9.1
43
9.0
586
9.0
42
8.8
556
8.9
41
8.6
478
8.7
31
Platform
9.5
611
9.3
30
8.9
581
9.1
37
8.8
578
9.0
38
8.7
561
8.5
44
8.2
419
8.8
26
8.9
528
8.7
36
8.8
582
8.8
38
Generative AI
Feature Not Available
8.3
8
8.4
140
8.5
8
Conversational Platform
8.7
1058
9.1
11
8.7
837
9.2
8
8.7
858
9.2
8
9.0
779
8.3
8
Support Automation
8.6
859
8.9
6
8.7
901
9.5
7
8.5
518
9.8
8
8.8
809
8.7
10
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
199
Not enough data
7.4
184
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
205
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Not enough data
Generative AI
8.3
295
Not enough data
8.3
293
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1440
|
Verified
9.3
15
8.9
1448
|
Verified
9.0
15
8.7
1190
|
Verified
Not enough data
9.1
1355
|
Verified
8.9
6
8.2
594
Not enough data
Internal Use
8.2
1266
|
Verified
8.9
15
8.7
1093
|
Verified
9.4
17
8.2
1042
|
Verified
9.3
9
8.7
1246
|
Verified
9.3
16
8.9
1318
|
Verified
9.2
15
8.6
1286
|
Verified
8.8
13
Generative AI
8.2
94
8.3
7
Self-Service Experience
8.9
652
8.9
19
8.9
651
8.7
14
Feature Not Available
Feature Not Available
8.2
490
8.5
19
8.4
535
8.7
19
Self-Service Platform
8.7
530
8.1
18
8.7
534
8.8
23
8.4
474
8.3
23
8.6
519
9.6
20
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by 1.1)
89
8.3
5
8.8(won by 0.1)
88
8.7
9
9.5(won by 0.9)
91
8.6
6
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by 0.3)
86
8.8
8
9.2(won by 0.7)
87
8.5
9
8.8
83
9.7(won by 0.9)
5
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Not enough data
Automation
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zowie are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Communications Management and Digital Adoption Platform
Zowie has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Health, Wellness and Fitness
7.1%
Apparel & Fashion
7.1%
Other
48.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Zowie has no discussions with answers
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