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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free 10 Users
Fin by Intercom
Star Rating
(3,684)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansThena
Star Rating
(65)4.9 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a score of 9.3, while Thena also performs well but slightly better in overall user experience with a score of 9.6. Reviewers mention that Intercom's live chat is intuitive and easy to use, making it a favorite among small businesses.
- Reviewers mention that Thena shines in ticket and case management, particularly in ticket collaboration and response automation, scoring 9.7 and 9.5 respectively. In contrast, Intercom's scores of 8.8 and 8.5 indicate that while it performs well, it does not match the efficiency and user satisfaction reported for Thena.
- G2 users highlight Thena's superior quality of support, achieving a remarkable score of 9.9, compared to Intercom's 8.7. Users report that Thena's support team is responsive and knowledgeable, which significantly enhances the overall user experience.
- Users on G2 report that Thena's ease of setup is exceptional, with a score of 9.7, while Intercom's score of 8.5 suggests that users find it more challenging to get started. Reviewers mention that Thena's onboarding process is streamlined and user-friendly.
- Reviewers mention that Thena's multi-channel coverage is impressive, scoring 9.7, which allows businesses to engage customers across various platforms seamlessly. In comparison, Intercom's score of 8.8 indicates it offers good coverage but lacks the breadth that Thena provides.
- Users say that Thena's automation features, particularly in customer interaction automation, score 9.4, showcasing its ability to enhance efficiency. Intercom, while effective, scores lower in this area, indicating that users may find Thena's automation capabilities more robust and beneficial for their operations.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Thena
Free
Free
10 Users
Set up end-to-end customer support.
- Tickets
- Team boards
- Custom statuses
Free Trial
Fin by Intercom
Free Trial is available
Thena
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
9.4
60
Ease of Use
8.9
2,845
9.6
60
Ease of Setup
8.4
1,456
9.6
36
Ease of Admin
8.6
1,304
9.6
33
Quality of Support
8.6
2,711
9.7
60
Has the product been a good partner in doing business?
8.8
1,301
9.9
32
Product Direction (% positive)
8.8
2,666
9.8
61
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.8
34
8.8
1118
|
Verified
9.9
34
8.7
1095
|
Verified
9.5
35
8.6
1143
|
Verified
9.4
29
8.3
680
|
Verified
9.5
38
8.8
1136
|
Verified
9.3
27
8.8
1060
|
Verified
9.7
33
8.6
961
|
Verified
9.3
19
Generative AI
8.3
247
8.4
15
8.2
248
8.8
20
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
9.3
38
8.8
1090
|
Verified
9.4
30
9.4
1264
|
Verified
9.6
31
8.3
812
Feature Not Available
7.6
522
Feature Not Available
Platform
8.1
720
|
Verified
8.4
19
8.2
1267
|
Verified
9.1
30
8.7
823
|
Verified
9.5
35
8.6
788
|
Verified
9.5
37
8.1
1015
|
Verified
9.3
40
8.2
1017
|
Verified
9.2
37
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
9.7
16
8.3
218
9.5
13
Feature Not Available
Feature Not Available
Design
Feature Not Available
10.0
12
Feature Not Available
9.5
11
8.7
230
9.3
14
8.7
222
9.8
11
8.6
215
10.0
10
Generative AI
Feature Not Available
8.8
10
8.2
84
8.8
10
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
9.4
14
8.7
837
9.2
13
8.7
857
9.5
13
9.0
778
9.5
14
Support Automation
8.6
859
9.2
13
8.7
901
9.7
12
8.5
518
9.4
13
8.8
808
8.6
12
Generative AI
Feature Not Available
8.6
11
8.4
154
8.9
12
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
9.1
30
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Thena are categorized as Conversational Support, Customer Communications Management, and Help Desk
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Thena is categorized as Digital Employee Experience (DEX) Management and Proactive Notification
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
64.6%
Information Technology and Services
18.5%
Research
3.1%
Marketing and Advertising
3.1%
Legal Services
3.1%
Other
7.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Thena has no discussions with answers
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