Top 10 Thena Alternatives & Competitors

Top 10 Alternatives to Thena Recently Reviewed By G2 Community

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Pylon
By Pylon
4.7/5
(109)
Product Description
Pylon is the customer ops platform for modern businesses. Pylon helps companies that interact with their customers over shared Slack or Microsoft Teams channels scale their operations. This includes syncing customer questions in Slack with support systems (Intercom, Zendesk, etc), sending product updates across your shared Slack channels, and automating customer operations in conversational platforms. Pylon is trusted by fast growing companies like Hightouch, Causal, and Courier to help improve customer experience and scale your CX operations across customer support and customer success.
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Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

Freshdesk
By Freshworks
4.4/5
(3,733)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Thena, Freshdesk is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

Zendesk for Customer Service
By Zendesk
4.3/5
(6,826)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Thena, Zendesk for Customer Service is:
Slower to reach roi
Categories in common with Thena:
Help Desk
Proactive Notification
Conversational Support

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Front
By Front App
4.7/5
(2,459)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Thena, Front is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(411)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Reviewers say compared to Thena, ServiceNow Customer Service Management is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

Heymarket
By Heymarket
4.6/5
(441)
Product Description
Heymarket is a business text messaging solution, designed to allow professionals to share smarter messages, from their own phone.
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Reviewers say compared to Thena, Heymarket is:
Slower to reach roi
Categories in common with Thena:
Conversational Support

Zoho Desk
By Zoho
4.4/5
(7,542)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Thena, Zoho Desk is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,311)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Thena, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(610)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Thena, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Proactive Notification
Conversational Support