Top 10 Thena Alternatives & Competitors

Top 10 Alternatives to Thena Recently Reviewed By G2 Community

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Freshdesk
By Freshworks
4.4/5
(3,713)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Thena, Freshdesk is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

Zendesk for Customer Service
By Zendesk
4.3/5
(6,706)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Thena, Zendesk for Customer Service is:
Slower to reach roi
Categories in common with Thena:
Help Desk
Proactive Notification
Conversational Support

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,789)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Thena, Fin by Intercom is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support
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Front
By Front App
4.6/5
(2,419)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Thena, Front is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

Heymarket
By Heymarket
4.6/5
(440)
Product Description
Heymarket is a business text messaging solution, designed to allow professionals to share smarter messages, from their own phone.
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Reviewers say compared to Thena, Heymarket is:
Slower to reach roi
Categories in common with Thena:
Conversational Support

Salesforce Service Cloud
By Salesforce
4.4/5
(7,201)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Thena, Salesforce Service Cloud is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

Zoho Desk
By Zoho
4.4/5
(7,389)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Thena, Zoho Desk is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(595)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Thena, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Proactive Notification
Conversational Support

Tidio
By Tidio
4.6/5
(1,879)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Thena, Tidio is:
Slower to reach roi
Categories in common with Thena:
Customer Communications Management
Help Desk
Conversational Support

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