G2 reviewers report that InMotion Hosting excels in customer support, with users highlighting the ease of reaching their knowledgeable staff. Many have praised the professional and friendly assistance they receive, which contributes to a more satisfying overall experience compared to Nexcess.
Users say that Nexcess offers a robust platform with a variety of free premium plugins, making it appealing for those looking for added functionality. However, some users have noted that it can struggle to meet specific workflow needs, leading to configuration challenges.
Reviewers mention that InMotion Hosting has a higher overall satisfaction score, reflecting its strong market presence and reliability. Users appreciate the stable service and security features, which are critical for businesses that rely on consistent uptime.
According to verified reviews, Nexcess shines with its 24/7 technical support, where users have reported quick response times and effective escalation processes for unresolved issues. This level of support is a significant advantage for those who prioritize immediate assistance.
Users highlight that InMotion Hosting's ease of setup and administration is a strong point, with many finding the onboarding process intuitive and straightforward. This contrasts with some feedback for Nexcess, where users have experienced a steeper learning curve.
G2 reviewers indicate that while Nexcess has a dedicated user base, the overall number of reviews is lower than that of InMotion Hosting, which may suggest a less widespread user experience. This could impact the reliability of feedback for potential new users considering Nexcess.
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They are the best hosting company I have used for my business. I have 3 servers with them and they provide knowledgeable support and my servers are always...Read more
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