InMotion Hosting Reviews & Product Details

I love the super helpful tech support. I'm not a web developer so I get stuck quite easily with my Wordpress site. They have been very patient with me and staying on the chat for well over an hour sometimes. They helped me recover a site I accidentally deleted so that was a huge relief! The hosting price for WP Launch is great too for an artist like me who is on a budget. My site is stable and any issues have been resolved very quickly with PHP upgrades and clearing cache files. It's been really easy to set up a staging site too for testing new features before they go live. Review collected by and hosted on G2.com.

It was a bit tricky to figure out what parts of the InMotion interface I needed to use for my site, but now I know what to click on. C-panel is very straight forward and familiar from other hosting platforms so that really helps. Review collected by and hosted on G2.com.

I've been with InMotion Hosting for about eight years, and I've gotten really familiar with the interface, so I know my way around the system pretty well. Most of the time, the service is really good, and I always get good customer support when I need something. They've always been very consistent with their customer service and tech support, even though they've cut back on some hours; their chat support is always available, which I appreciate. I've always felt very comfortable with their tech support since I can communicate well with them, and they understand my needs. They teach me how to run my VPS server better, and even if the first suggestion doesn't work, they have other techs that can help. Their rates are very competitive, which is a plus since I run my business on a budget, and even though rates rise after the promotional period, they usually offer opportunities to keep costs down. Also, whenever I experience something like server spikes, they help by suggesting things I can install or change on the server. I also like that the setup is pretty straightforward; once I get one site working well, I can repeat the process for other sites with similar results. Review collected by and hosted on G2.com.

I didn't like it when they cut their phone tech support down. They started cutting it off at 9PM at night, and then it comes back at 9AM in the morning. I'm definitely a person that likes to speak to someone and feel more comfortable. When I was upgrading, I was having quite a few problems on a legacy system before moving to a newer VPS package, and it took me a while to get it configured right. Sometimes when you have transitions, it takes a little while, but they did help me with that. But sometimes it does get a little frustrating. Wish I could get a quicker, more reliable solution faster. Review collected by and hosted on G2.com.

I like that it is a hosting service that integrates everything I need to work: corporate email, domain purchase and management, web hosting, and the ability to run Node applications or APIs without complicated configurations. The cPanel interface is intuitive and allows for quick management of sites, databases, and files. In my work, it becomes very practical to have everything centralized on a single platform that doesn't require much of a learning curve. Review collected by and hosted on G2.com.

What convinces me the least is that some advanced server customization options are limited. When I need more specific configurations, the only way is to use a rather basic web terminal, which makes more technical tasks take longer or require alternative solutions. It would be ideal to have more flexibility or more comprehensive tools for advanced adjustments. Review collected by and hosted on G2.com.

I absolutely love the back-end customer service of InMotion Hosting. It's the best I've ever seen, and it sets them apart from all major competitors. Whenever I have a problem with my WordPress websites or email issues, they're always there to help. Even though there's sometimes a little wait time for service, the support is so outstanding that I hardly see it as a problem. Additionally, I'm not a programmer, but InMotion Hosting consistently supports me as I build my own websites, helping me navigate through things beyond my expertise. They also own Web Hosting Hub. Review collected by and hosted on G2.com.

All is great with Inmotion Hosting. Review collected by and hosted on G2.com.

Servers are very fast and well maintained. The 24-hour available support has been invaluable to us. As we host more than 300 websites on our dedicated servers, something is bound to go wrong. The technical support is always quick, professional and knowledgeable - helping us quickly resolve any issues that arise.

With hosting this many websites, we are using the product, both through the WHM interface and the Cpanel interfaces on a daily basis. The tools available make it very easy for us to add new accounts and websites, integrate in new features and implement website updates. Review collected by and hosted on G2.com.

We've been an InMotion hosting customer for over 10 years. In that time there have been some minor glitches with updates and server hardware, but overall we are very happy with the product and the technical support.

We would like to see it easier to migrate accounts and websites from one server to a new or different server. Review collected by and hosted on G2.com.

I've reached out to InMotion tech support on many occasions over the years, and their experienced staff have always been helpful, professional, and friendly. Each time, my dilemma was met with patience and understanding, and the "problem" was solved in short order.

What I most value is knowing that IM staff have the knowledge base and experience to answer any questions I might have. Review collected by and hosted on G2.com.

To be honest, I'm not aware of any "downsides". Review collected by and hosted on G2.com.

I really appreciate InMotion Hosting's easy setup process and the responsive service from their support team. Their interface panel, though old-school, is self-descriptive and easy to use. The speed and storage they offer are quite good, and I believe they provide excellent value for money, especially with their multi-year packages. The ability to create infinite emails through cPanel and their reliable service has been extremely beneficial to my website management. Their prompt support response is invaluable, particularly for someone like me who prefers a hands-on, straightforward approach to building websites. Review collected by and hosted on G2.com.

{"I am frustrated by the significant price increase after the initial subscription period. This makes it challenging to continue using the service as a small business owner.","I dislike the customer retention strategy of offering a cheaper initial price to attract new clients, only to substantially raise the cost for existing customers later.","The jarring price changes for renewing subscriptions feel unfair, making it significantly more expensive for continuing subscribers than for new ones.","Even though InMotion offers competitive offerings, the price increase over time makes it difficult to justify staying with them compared with potentially cheaper alternatives."} Review collected by and hosted on G2.com.

What I like most about InMotion is the variety of services. From self to fully managed WordPress, VPS hosting, and dedicated servers. They have such a variety that it's a good fit for just about anyone needing these services. Their prices are some of the lowest in the community. Customer service is top-notch, available 24/7 through email, phone, or online chat. Review collected by and hosted on G2.com.

The only thing I don't like is how their specials change so rapidly. It's like every 3-4 days, a new special comes out and only lasts a few days. If you don't act quickly, you may miss out on a great opportunity! Review collected by and hosted on G2.com.

Whenever I have a question or run into an issue, their support team responds quickly and always goes the extra mile to help. The hosting is also very reliable, and the website speed is excellent, which makes managing my projects much easier. Review collected by and hosted on G2.com.

There’s not much to dislike, but the initial setup process could be a bit more beginner-friendly.

For someone new to hosting, a more guided onboarding experience would be helpful. That said, the support team is always available to assist, which makes up for it. Review collected by and hosted on G2.com.

From the perspective of pure functionality, InMotion is the best hosting service I have dealt with in 25 years of web work. Outages are almost non-existent, the tools provided for managing web hosts are comprehensive, and their "Optimized Hosting for WordPress" packages are nearly flawless. Somehow, all of this comes at a very reasonable price.

That said, what truly sold me on InMotion was their hosting tech support. Coming from a server administration background, I have high expectations for the competence of the hosting providers I use. No matter the situation I’ve contacted them about over the past 7 years, they have been there to work with me through basic websites to complicated web application integrations.

I personally understand the difficulties of running a help desk at a large business. InMotion has a clear support philosophy they instill in their team: help people succeed. I find myself bouncing ideas off them before implementing tricky projects because they know their systems inside and out and collaborate with me. No complaints, no pointing me to a FAQ or white paper.

InMotion Hosting supports me in supporting my clients and growing my business. Review collected by and hosted on G2.com.

Some out of date documentation lurks around inside the extensive knowledgebase. Review collected by and hosted on G2.com.