Hostgator Refund And Services Are Huge Deliberate Scam. Full Story:
On 28th January 2021, I purchased a three year hosting plan based on the confidence given that there would be a 45 day refund if i didn't like the service.
I migrated one of my websites to hostgator the same day. After the migration i realized my SSL was not working so i contacted support to show me where to install ssl on their dashboard as i couldn't find it.
The support guy instead went into the .htaccess of the website without letting me know and did http - https redirection which broke the site instantly. He was unable to fix it and said support will email me and fix it (it never came), i definitely couldn't wait since this was an active website. I spent hours doing a re migration and fixed it overnight.
The next day i realized while monitoring my real time page views traffic in google analytics, that majority of my visitors where landing on 404 pages (This is definitely not a dns propagation issue as DNS had fully propagated, and visitors wouldn't land on the website at all if it was DNS propagation issue). Surprisingly i couldn't replicate it since my visits to the links worked fine, i confirmed this by checking the page views in analytics and realized majority of the pages were really 404 pages.
I reported to their support and their excuse is that it is an issue with google analytics, that was definitely ridiculous and i knew it was time to leave. The site was a backed up and migrated to hostgator with no change made to it, also it had always been on analytics and i always checked real time traffic without an issue.
I contacted support to make sure if i would get a refund to the card, they confirmed and detailed how to go about it which i did, I received an email confirming i would receive the refund in two weeks, it never came.
I contacted them they refused to reply after days, until i threatened to make this known to the world.
After replying, knowing that paypal has restrictions on my country (ie does not support receiving funds to Ghana PayPal accounts) they requested to pay through PayPal thinking i couldn't get one, i provided one which could receive funds.
Their next message was that i would receive it in six weeks in addition to having waited 3 weeks already, making it 9 weeks. I knew this was scam delay tactics just like the earlier waiting time, in the end they will come with another excuse.
In short, if you don't reside in their jurisdiction (USA) were authorities can assist you if you report such scam, you wont receive your refund. This is a deliberate scam. Stay away from hostgator. Review collected by and hosted on G2.com.