# Helpwise vs Missive Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Missive excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Helpwise. Users appreciate its ability to manage multiple organizational accounts seamlessly, with one reviewer noting, "It helps me manage all emails from multiple organization accounts in one platform."
- **Users say** that Missive's shared inbox feature is a standout, allowing teams to collaborate effectively. One user highlighted how it keeps their accounts payable team organized, stating, "The shared inbox means anyone on the team can answer vendor questions about payment status without searching through other people's emails."
- **Reviewers mention** that Helpwise is particularly user-friendly, making it easy for teams to adopt without friction. A user noted, "Unlike many other tools, Helpwise is simple to understand and train the team on," which can be a significant advantage for organizations looking for quick onboarding.
- **According to verified reviews** , Helpwise shines in its internal collaboration features, with users praising the colorful tags and internal notes that enhance team communication. One reviewer stated, "The internal notes/discussions allow my team to collaborate on the tickets," which is crucial for remote teams.
- **G2 reviewers highlight** that while Helpwise has a strong focus on ease of use, Missive offers a more comprehensive set of features for managing emails and tasks. Users appreciate Missive's ability to assign tasks within the shared inbox, with one user mentioning, "Assigning to team inboxes, and containing the information in one thread."
- **Users report** that both platforms provide solid support, but Missive edges out slightly with higher ratings in quality of support. A reviewer noted, "The support is always quick to respond and could be relied upon to fix any problem asap," which reflects Helpwise's commitment to customer service.



| | Helpwise | Missive | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 181 | 823 | 
| **Largest Market Segment** | Small-Business (90.4% of reviews) | Small-Business (89.0% of reviews) | 
| **Entry Level Price** | $12.00 1 User Per Month | Free | 

---
## Top Pros & Cons

### Helpwise

Pros:
- Customer Management (1 reviews)
- Customer Support (1 reviews)


### Missive

Pros:
- Team Collaboration (356 reviews)
- Communication (319 reviews)

Cons:
- Missing Features (125 reviews)
- Learning Curve (100 reviews)

---
## Ratings Comparison
| Rating | Helpwise | Missive | 
|---|---|---|
  | **Meets Requirements** | 8.9 (124 reviews) | 9.1 (792 reviews) | 
  | **Ease of Use** | 9.0 (126 reviews) | 8.8 (807 reviews) | 
  | **Ease of Setup** | 9.1 (82 reviews) | 8.7 (711 reviews) | 
  | **Ease of Admin** | 9.1 (82 reviews) | 9.0 (249 reviews) | 
  | **Quality of Support** | 9.2 (116 reviews) | 9.3 (682 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (78 reviews) | 9.6 (245 reviews) | 
  | **Product Direction (% positive)** | 9.4 (102 reviews) | 9.4 (770 reviews) | 

---
## Pricing

### Helpwise

#### Entry-Level Pricing

Plan: Standard

Price: $12.00 1 User Per Month

Key Features:
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules

[Browse all 4 editions](https://www.g2.com/products/helpwise/pricing)

#### Free Trial

Yes

### Missive

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user

[Browse all 4 editions](https://www.g2.com/products/missive/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.6/10 | 46 |
| **Missive** | N/A | N/A |

#### Ticket and Case Management

| Feature | Helpwise | Missive | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (24 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (25 reviews) | Not enough data | 
| **Workflow** | 9.1 (23 reviews) | Not enough data | 
| **Response Automation** | 9.0 (20 reviews) | Not enough data | 
| **SLA Management** | 8.8 (19 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (26 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (25 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Helpwise | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Helpwise | Missive | 
|---|---|---|
| **Customer Portal** | Feature Not Available | Not enough data | 
| **Email to Case** | 9.4 (24 reviews) | Not enough data | 
| **Chat/Live Support** | 9.2 (22 reviews) | Not enough data | 
| **Social Integration** | 8.4 (19 reviews) | Not enough data | 
| **Voice** | 7.0 (16 reviews) | Not enough data | 

#### Platform

| Feature | Helpwise | Missive | 
|---|---|---|
| **Mobile User Support** | 7.4 (23 reviews) | Not enough data | 
| **Customization ** | 8.6 (20 reviews) | Feature Not Available | 
| **User, Role, and Access Management** | 8.8 (26 reviews) | Not enough data | 
| **Integration** | 8.9 (21 reviews) | Not enough data | 
| **Reporting** | 8.0 (21 reviews) | Not enough data | 
| **Dashboards** | 8.2 (21 reviews) | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.0/10 | 10 |
| **Missive** | N/A | N/A |

#### Messenger

| Feature | Helpwise | Missive | 
|---|---|---|
| **Sequencing** | 8.8 (7 reviews) | Not enough data | 
| **AI** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (7 reviews) | Not enough data | 
| **Customization Interface** | 8.3 (8 reviews) | Not enough data | 

#### Channels

| Feature | Helpwise | Missive | 
|---|---|---|
| **Social Media** | 8.8 (7 reviews) | Not enough data | 
| **Website** | 9.0 (7 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.7 (6 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 9.5 (7 reviews) | Not enough data | 

#### Customers

| Feature | Helpwise | Missive | 
|---|---|---|
| **Targeting** | Feature Not Available | Not enough data | 
| **Profiles** | 9.4 (8 reviews) | Not enough data | 
| **Analytics** | 9.0 (8 reviews) | Not enough data | 
| **Lead Gathering** | 9.0 (7 reviews) | Not enough data | 
| **Sales Conversion** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Helpwise | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Missive** | 7.8/10 | 243 |

#### Business Instant Messaging

| Feature | Helpwise | Missive | 
|---|---|---|
| **File Sharing** | Not enough data | 8.7 (226 reviews) | 
| **Notifications** | Not enough data | 8.9 (235 reviews) | 
| **Search** | Not enough data | 7.8 (235 reviews) | 

#### Business Instant Messaging 

| Feature | Helpwise | Missive | 
|---|---|---|
| **Audio Conferencing** | Not enough data | Feature Not Available | 
| **Video Conferencing** | Not enough data | Feature Not Available | 

#### Business Instant Messaging

| Feature | Helpwise | Missive | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.7 (224 reviews) | 
| **Web Application** | Not enough data | 9.1 (225 reviews) | 
| **Integrations** | Not enough data | 8.3 (221 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Helpwise | Missive | 
|---|---|---|
| **Text Summarization** | Not enough data | 7.1 (97 reviews) | 

#### AI - Business Instant Messaging

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Powered Search** | Not enough data | 6.9 (96 reviews) | 
| **Smart Notifications** | Not enough data | 7.0 (95 reviews) | 
| **AI Powered Language Translation** | Not enough data | 6.9 (93 reviews) | 
| **Content Generation** | Not enough data | 7.0 (94 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Helpwise | Missive | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.3 (40 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (41 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.5/10 | 43 |
| **Missive** | 8.1/10 | 293 |

#### Channels

| Feature | Helpwise | Missive | 
|---|---|---|
| **Multi-Channel Coverage** | 9.3 (28 reviews) | 8.7 (288 reviews) | 
| **Open Listening** | 8.7 (22 reviews) | 8.2 (270 reviews) | 

#### Design

| Feature | Helpwise | Missive | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | 8.4 (266 reviews) | 
| **Create Content** | Feature Not Available | 7.2 (255 reviews) | 
| **Personalization** | 8.1 (32 reviews) | 8.5 (269 reviews) | 
| **Inbound Identification** | 8.9 (31 reviews) | 8.7 (269 reviews) | 
| **Regulatory Compliance** | 8.5 (25 reviews) | 8.4 (255 reviews) | 

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Generation** | 8.1 (7 reviews) | 7.7 (241 reviews) | 
| **AI Text Summarization** | 8.1 (7 reviews) | 7.5 (238 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.8/10 | 64 |
| **Missive** | 8.1/10 | 569 |

#### Productivity Tools

| Feature | Helpwise | Missive | 
|---|---|---|
| **Notes** | 9.4 (53 reviews) | 9.2 (500 reviews) | 
| **Internal Discussion** | 8.7 (49 reviews) | 9.3 (508 reviews) | 
| **Assignments and Tasks** | 9.2 (54 reviews) | 8.6 (496 reviews) | 
| **Workflows** | 8.7 (41 reviews) | 8.3 (473 reviews) | 
| **Templates** | 8.7 (52 reviews) | 8.8 (474 reviews) | 
| **Integrations** | 8.6 (48 reviews) | 8.2 (472 reviews) | 
| **Tagging System** | 8.8 (56 reviews) | 9.0 (488 reviews) | 

#### Analytics

| Feature | Helpwise | Missive | 
|---|---|---|
| **Trends** | 8.5 (35 reviews) | 7.4 (417 reviews) | 
| **Performance Tracking** | 8.1 (39 reviews) | 7.5 (419 reviews) | 
| **Email Tracking** | 9.1 (52 reviews) | 7.5 (424 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Helpwise | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (144 reviews) | 
| **Decision Making** | Not enough data | 6.8 (142 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.4/10 | 43 |
| **Missive** | 8.4/10 | 461 |

#### Inbox Tools

| Feature | Helpwise | Missive | 
|---|---|---|
| **Unified Inbox** | 9.2 (36 reviews) | 9.3 (448 reviews) | 
| **Filters** | 8.5 (39 reviews) | 8.8 (438 reviews) | 
| **Reminders** | 8.7 (31 reviews) | 8.7 (435 reviews) | 
| **Notifications** | 8.5 (36 reviews) | 9.0 (435 reviews) | 

#### Coordination Tools

| Feature | Helpwise | Missive | 
|---|---|---|
| **Calendar** | 8.2 (24 reviews) | 8.2 (420 reviews) | 
| **Contacts** | 8.4 (29 reviews) | 8.5 (420 reviews) | 
| **Task Management** | 8.5 (29 reviews) | 8.0 (425 reviews) | 

#### Software Options

| Feature | Helpwise | Missive | 
|---|---|---|
| **Desktop Application** | Feature Not Available | 9.1 (425 reviews) | 
| **Mobile Application** | 7.5 (33 reviews) | 8.8 (427 reviews) | 

#### Email Client - Agentic AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (87 reviews) | 
| **Cross-system Integration** | Not enough data | 7.1 (95 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 7.7/10 | 8 |
| **Missive** | N/A | N/A |

#### Responses

| Feature | Helpwise | Missive | 
|---|---|---|
| **Customization** | 8.0 (5 reviews) | Not enough data | 
| **Control** | 7.3 (5 reviews) | Not enough data | 
| **Route To Human** | 7.7 (5 reviews) | Not enough data | 
| **Menu bars** | 7.7 (5 reviews) | Not enough data | 
| **Drip sequences** | 7.3 (5 reviews) | Not enough data | 

#### Platform

| Feature | Helpwise | Missive | 
|---|---|---|
| **Live chat** | 8.7 (5 reviews) | Not enough data | 
| **Integrations** | 8.0 (5 reviews) | Not enough data | 
| **Branding** | 7.7 (5 reviews) | Not enough data | 
| **Analytics** | 7.3 (5 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 7.9/10 | 27 |
| **Missive** | N/A | N/A |

#### Conversational Platform

| Feature | Helpwise | Missive | 
|---|---|---|
| **Personalization** | 7.9 (18 reviews) | Not enough data | 
| **Omnichannel** | 8.1 (18 reviews) | Not enough data | 
| **Contextual Engagement** | 7.8 (16 reviews) | Not enough data | 
| **Proactive Engagement** | 7.8 (17 reviews) | Not enough data | 

#### Support Automation

| Feature | Helpwise | Missive | 
|---|---|---|
| **Intelligent Routing** | 8.1 (17 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (15 reviews) | Not enough data | 
| **Transcripts** | 7.6 (14 reviews) | Not enough data | 
| **Self-Serve Support** | 7.9 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Missive** | 7.7/10 | 222 |

#### Sorting & Filtering

| Feature | Helpwise | Missive | 
|---|---|---|
| **Attachment Search** | Not enough data | 7.7 (202 reviews) | 
| **Tags** | Not enough data | 8.8 (205 reviews) | 
| **AI Sorting** | Not enough data | 6.9 (179 reviews) | 
| **Predefined Rules** | Not enough data | 8.2 (192 reviews) | 

#### Integrations

| Feature | Helpwise | Missive | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 7.4 (161 reviews) | 
| **Gmail Integration** | Not enough data | 8.9 (189 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.3 (154 reviews) | 

#### Time Management

| Feature | Helpwise | Missive | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.1 (192 reviews) | 
| **Email Automation** | Not enough data | 8.7 (173 reviews) | 
| **Snooze** | Not enough data | 9.0 (189 reviews) | 

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (170 reviews) | 
| **AI Text-to-Speech** | Not enough data | 6.3 (157 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (164 reviews) | 

#### Agentic AI - Email Management

| Feature | Helpwise | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (77 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (77 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.1/10 | 39 |
| **Missive** | 8.3/10 | 162 |

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (120 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Helpwise | Missive | 
|---|---|---|
| **Pop-up Chat** | 8.8 (12 reviews) | 7.7 (154 reviews) | 
| **Notifications** | 9.2 (15 reviews) | 8.6 (157 reviews) | 
| **Targeted Emails** | 8.8 (11 reviews) | Feature Not Available | 
| **In-App Messaging** | 8.9 (11 reviews) | Feature Not Available | 

####  Internal Use

| Feature | Helpwise | Missive | 
|---|---|---|
| **Customization ** | 8.6 (20 reviews) | Feature Not Available | 
| **Conversation Archiving** | 9.1 (13 reviews) | 8.7 (160 reviews) | 
| **Lead Development** | 8.8 (11 reviews) | 8.0 (144 reviews) | 
| **Knowledge Base** | 9.3 (12 reviews) | Feature Not Available | 
| **Team Inbox ** | 9.3 (15 reviews) | 9.2 (159 reviews) | 
| **Customer Profiles** | 9.4 (13 reviews) | 8.1 (142 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.9/10 | 12 |
| **Missive** | N/A | N/A |

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Helpwise | Missive | 
|---|---|---|
| **Knowledge Base** | 9.0 (10 reviews) | Not enough data | 
| **Searchable Articles** | 9.0 (10 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.0 (9 reviews) | Not enough data | 
| **Personalization** | Feature Not Available | Not enough data | 

#### Self-Service Platform

| Feature | Helpwise | Missive | 
|---|---|---|
| **Branding** | 8.7 (9 reviews) | Not enough data | 
| **Automation** | 9.2 (10 reviews) | Not enough data | 
| **Artificial Intelligence** | Feature Not Available | Not enough data | 
| **Integrations** | 9.3 (9 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Helpwise | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.4/10 | 14 |
| **Missive** | 8.3/10 | 112 |

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (93 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (90 reviews) | 

#### Process

| Feature | Helpwise | Missive | 
|---|---|---|
| **Mentions** | 9.8 (9 reviews) | Feature Not Available | 
| **Tickets** | 9.4 (8 reviews) | Feature Not Available | 
| **Macros** | 9.6 (8 reviews) | 8.6 (111 reviews) | 

#### Channels

| Feature | Helpwise | Missive | 
|---|---|---|
| **Email** | 9.8 (11 reviews) | 8.8 (109 reviews) | 
| **Social** | 9.8 (8 reviews) | 8.7 (110 reviews) | 
| **Live Chat** | 9.2 (8 reviews) | 8.6 (105 reviews) | 
| **Phone** | 8.9 (6 reviews) | 7.3 (103 reviews) | 
| **Text** | 9.4 (8 reviews) | 8.5 (105 reviews) | 

#### Insight

| Feature | Helpwise | Missive | 
|---|---|---|
| **Surveys** | 9.0 (5 reviews) | Feature Not Available | 
| **Reporting** | 9.5 (7 reviews) | Feature Not Available | 
| **Visitor Activity** | 9.3 (7 reviews) | Feature Not Available | 
| **Help Desk** | 9.4 (8 reviews) | Feature Not Available | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Generative AI

| Feature | Helpwise | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Helpwise (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Missive (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Management Software](https://www.g2.com/categories/email-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpwise | Missive | 
|---|---|---|
| **Small-Business** | 90.4% | 89.0% | 
| **Mid-Market** | 9.6% | 10.8% | 
| **Enterprise** | 0% | 0.2% | 

### By Industry

#### Helpwise

- **Marketing and Advertising:** 14.6%
- **Computer Software:** 9.0%
- **Information Technology and Services:** 6.7%
- **Professional Training & Coaching:** 5.1%
- **Real Estate:** 4.5%
- **Retail:** 3.9%
- **E-Learning:** 3.9%
- **Consumer Goods:** 3.4%
- **Consumer Services:** 2.8%
- **Internet:** 2.8%
- **Other:** 43.3%

#### Missive

- **Accounting:** 10.8%
- **Marketing and Advertising:** 6.6%
- **Construction:** 6.0%
- **Leisure, Travel & Tourism:** 5.4%
- **Real Estate:** 5.1%
- **Computer Software:** 4.8%
- **Information Technology and Services:** 4.3%
- **Consulting:** 3.4%
- **Law Practice:** 2.3%
- **Hospitality:** 2.3%
- **Other:** 48.9%

---
## Alternatives

### Alternatives to Helpwise

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7590 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Missive

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) — 4.7/5 stars (1242 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) — 4.5/5 stars (3469 reviews)

---
## Top Discussions

### Helpwise

- Title: [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) — 1 comment
  > **Top comment:** "<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social..."

### Missive

- Title: [What does Missive do?](https://www.g2.com/discussions/what-does-missive-do) — 1 comment *(includes official response)*
  > **Top comment:** "Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and..."
- Title: [Is Front app good?](https://www.g2.com/discussions/is-front-app-good) — 1 comment *(includes official response)*
  > **Top comment:** "Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and..."
- Title: [What is Missive app?](https://www.g2.com/discussions/what-is-missive-app) — 1 comment *(includes official response)*
  > **Top comment:** "Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and..."
- Title: [How do you use missive?](https://www.g2.com/discussions/how-do-you-use-missive) — 1 comment *(includes official response)*
  > **Top comment:** "Comment deleted by user."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpwise-vs-missive)