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At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Free
Helpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansMissive
Star Rating
(716)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Missive excels in its unified inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels, while Helpwise, with a score of 9.1, offers a slightly less integrated experience.
- Reviewers mention that Helpwise shines in its ticket response user experience, achieving a score of 9.1 compared to Missive's 8.9, indicating a more user-friendly interface for handling customer inquiries.
- G2 users highlight that Missive's quality of support is rated at 9.3, which is higher than Helpwise's 9.2, suggesting that users may find more effective assistance when issues arise with Missive.
- Users on G2 report that Helpwise offers superior SLA management with a score of 8.7, while Missive's score of 8.7 indicates that both products perform similarly, but Helpwise may have more robust features in this area.
- Reviewers say that Missive's response automation feature is rated at 9.0, which is competitive, but Helpwise's overall automation capabilities are noted to be more comprehensive, particularly in ticket management workflows.
- Users mention that Helpwise's mobile application is rated lower at 7.4 compared to Missive's 8.9, indicating that Missive provides a more effective mobile experience for users on the go.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Helpwise
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
8.9
124
9.0
686
Ease of Use
9.0
126
8.8
700
Ease of Setup
9.1
82
8.6
612
Ease of Admin
9.1
82
9.0
222
Quality of Support
9.2
116
9.3
589
Has the product been a good partner in doing business?
9.4
78
9.6
217
Product Direction (% positive)
9.4
102
9.4
673
Features by Category
Ticket and Case Management
9.0
24
Not enough data
9.1
25
Not enough data
9.1
23
Not enough data
9.0
20
Not enough data
8.8
19
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
8.0
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.4
24
Not enough data
9.2
22
Not enough data
8.4
19
Not enough data
7.0
16
Not enough data
Platform
7.4
23
Not enough data
8.6
20
Feature Not Available
8.8
26
Not enough data
8.9
21
Not enough data
8.0
21
Not enough data
8.2
21
Not enough data
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.7
223
Not enough data
8.9
227
Not enough data
7.8
229
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
9.3
28
8.7
286
8.7
22
8.2
270
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.3
264
Feature Not Available
7.2
255
8.1
32
8.5
266
8.9
31
8.7
267
8.5
25
8.4
254
Generative AI
8.1
7
7.7
240
8.1
7
7.5
237
Inbox Tools
9.2
36
9.3
435
8.5
39
8.8
429
8.7
31
8.7
423
8.5
36
9.0
427
Coordination Tools
8.2
24
8.2
412
8.4
29
8.5
414
8.5
29
7.9
414
Software Options
Feature Not Available
9.1
418
7.5
33
8.8
419
Email Client - Agentic AI
Not enough data
6.6
85
Not enough data
7.0
90
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
7.7
194
Not enough data
8.8
195
Not enough data
6.9
176
Not enough data
8.2
186
Integrations
Not enough data
7.3
159
Not enough data
8.9
182
Not enough data
7.3
153
Time Management
Not enough data
9.1
183
Not enough data
8.7
171
Not enough data
9.0
179
Generative AI
Not enough data
7.3
166
Not enough data
6.3
155
Not enough data
7.0
160
Agentic AI - Email Management
Not enough data
6.6
75
Not enough data
7.0
75
Generative AI
Not enough data
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Communication
8.8
12
7.7
150
9.2
15
8.6
153
8.8
11
Feature Not Available
8.9
11
Feature Not Available
Feature Not Available
Feature Not Available
Internal Use
8.6
20
Feature Not Available
9.1
13
8.6
154
8.8
11
7.9
143
9.3
12
Feature Not Available
9.3
15
9.1
153
9.4
13
8.1
141
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Process
9.8(won by default)
9
Feature Not Available
9.4(won by default)
8
Feature Not Available
9.6(won by 1.1)
8
8.5
110
Channels
9.8(won by 1.0)
11
8.8
108
9.8(won by 1.1)
8
8.7
109
9.2(won by 0.6)
8
8.6
104
8.9(won by 1.5)
6
7.4
102
9.4(won by 0.9)
8
8.5
105
Insight
9.0(won by default)
5
Feature Not Available
9.5(won by default)
7
Feature Not Available
9.3(won by default)
7
Feature Not Available
9.4(won by default)
8
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and Missive are categorized as Email Client, Shared Inbox, Customer Communications Management, Social Customer Service, and Live Chat
Unique Categories
Helpwise is categorized as Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Help Desk, Customer Self-Service, and Chatbots
Missive is categorized as Business Instant Messaging and Email Management
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Accounting
7.6%
Marketing and Advertising
7.3%
Construction
6.9%
Leisure, Travel & Tourism
6.1%
Computer Software
5.4%
Other
66.7%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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