Compare Helpwise and Missive 
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (90.1% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Free
Helpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansMissive
Star Rating
(785)4.7 out of 5
Market Segments
Small-Business (90.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Missive excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Helpwise. Users appreciate its ability to manage multiple organizational accounts seamlessly, with one reviewer noting, "It helps me manage all emails from multiple organization accounts in one platform."
- Users say that Missive's shared inbox feature is a standout, allowing teams to collaborate effectively. One user highlighted how it keeps their accounts payable team organized, stating, "The shared inbox means anyone on the team can answer vendor questions about payment status without searching through other people's emails."
- Reviewers mention that Helpwise is particularly user-friendly, making it easy for teams to adopt without friction. A user noted, "Unlike many other tools, Helpwise is simple to understand and train the team on," which can be a significant advantage for organizations looking for quick onboarding.
- According to verified reviews, Helpwise shines in its internal collaboration features, with users praising the colorful tags and internal notes that enhance team communication. One reviewer stated, "The internal notes/discussions allow my team to collaborate on the tickets," which is crucial for remote teams.
- G2 reviewers highlight that while Helpwise has a strong focus on ease of use, Missive offers a more comprehensive set of features for managing emails and tasks. Users appreciate Missive's ability to assign tasks within the shared inbox, with one user mentioning, "Assigning to team inboxes, and containing the information in one thread."
- Users report that both platforms provide solid support, but Missive edges out slightly with higher ratings in quality of support. A reviewer noted, "The support is always quick to respond and could be relied upon to fix any problem asap," which reflects Helpwise's commitment to customer service.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Helpwise
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
8.9
124
9.0
754
Ease of Use
9.0
126
8.8
768
Ease of Setup
9.1
82
8.6
673
Ease of Admin
9.1
82
9.0
247
Quality of Support
9.2
116
9.3
646
Has the product been a good partner in doing business?
9.4
78
9.6
243
Product Direction (% positive)
9.4
102
9.4
738
Features by Category
Ticket and Case Management
9.0
24
Not enough data
9.1
25
Not enough data
9.1
23
Not enough data
9.0
20
Not enough data
8.8
19
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
8.0
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.4
24
Not enough data
9.2
22
Not enough data
8.4
19
Not enough data
7.0
16
Not enough data
Platform
7.4
23
Not enough data
8.6
20
Feature Not Available
8.8
26
Not enough data
8.9
21
Not enough data
8.0
21
Not enough data
8.2
21
Not enough data
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.7
224
Not enough data
8.9
229
Not enough data
7.7
232
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
222
Not enough data
9.1
224
Not enough data
8.3
217
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
9.3
28
8.7
287
8.7
22
8.2
270
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.4
265
Feature Not Available
7.2
255
8.1
32
8.5
268
8.9
31
8.7
268
8.5
25
8.4
254
Generative AI
8.1
7
7.7
240
8.1
7
7.5
237
Inbox Tools
9.2
36
9.3
443
8.5
39
8.8
434
8.7
31
8.7
429
8.5
36
9.0
432
Coordination Tools
8.2
24
8.2
417
8.4
29
8.5
417
8.5
29
7.9
421
Software Options
Feature Not Available
9.1
424
7.5
33
8.8
424
Email Client - Agentic AI
Not enough data
6.6
86
Not enough data
7.0
94
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
7.7
198
Not enough data
8.8
200
Not enough data
6.9
177
Not enough data
8.2
191
Integrations
Not enough data
7.3
160
Not enough data
8.9
185
Not enough data
7.3
154
Time Management
Not enough data
9.1
189
Not enough data
8.7
172
Not enough data
9.0
183
Generative AI
Not enough data
7.3
169
Not enough data
6.3
156
Not enough data
7.0
162
Agentic AI - Email Management
Not enough data
6.6
76
Not enough data
7.0
76
Generative AI
Not enough data
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Communication
8.8
12
7.7
153
9.2
15
8.6
155
8.8
11
Feature Not Available
8.9
11
Feature Not Available
Feature Not Available
Feature Not Available
Internal Use
8.6
20
Feature Not Available
9.1
13
8.6
158
8.8
11
8.0
144
9.3
12
Feature Not Available
9.3
15
9.2
158
9.4
13
8.1
142
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Process
9.8(won by default)
9
Feature Not Available
9.4(won by default)
8
Feature Not Available
9.6(won by 1.0)
8
8.6
111
Channels
9.8(won by 1.0)
11
8.8
109
9.8(won by 1.1)
8
8.7
110
9.2(won by 0.6)
8
8.6
105
8.9(won by 1.6)
6
7.3
103
9.4(won by 0.9)
8
8.5
105
Insight
9.0(won by default)
5
Feature Not Available
9.5(won by default)
7
Feature Not Available
9.3(won by default)
7
Feature Not Available
9.4(won by default)
8
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and Missive are categorized as Email Client, Shared Inbox, Customer Communications Management, Social Customer Service, and Live Chat
Unique Categories
Helpwise is categorized as Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Help Desk, Customer Self-Service, and Chatbots
Missive is categorized as Business Instant Messaging and Email Management
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Accounting
8.8%
Marketing and Advertising
6.9%
Construction
6.3%
Leisure, Travel & Tourism
5.7%
Real Estate
5.4%
Other
66.9%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
