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Compare Helpshift and Olark 
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At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$17 per month
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkHelpshift vs Olark
When assessing the two solutions, reviewers found Olark easier to use, set up, and administer. Reviewers also preferred doing business with Olark overall.
- Reviewers felt that Olark meets the needs of their business better than Helpshift.
- When comparing quality of ongoing product support, reviewers felt that Olark is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Olark over Helpshift.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
Helpshift
Free Trial is available
Olark
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.9
208
Ease of Use
8.8
295
9.3
210
Ease of Setup
8.2
139
9.0
112
Ease of Admin
8.4
138
9.0
114
Quality of Support
8.4
275
8.8
173
Has the product been a good partner in doing business?
8.5
134
9.1
107
Product Direction (% positive)
7.9
288
8.2
209
Features by Category
Ticket and Case Management
8.7
161
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.5
169
Not enough data
8.1
122
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.3
161
|
Verified
Not enough data
8.4
87
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
Not enough data
8.4
150
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.0
44
Not enough data
9.0
18
Not enough data
Platform
8.5
74
|
Verified
Not enough data
8.1
126
|
Verified
7.7
97
|
Verified
8.4
75
|
Verified
Not enough data
8.2
65
|
Verified
Not enough data
7.8
139
|
Verified
Not enough data
7.8
144
|
Verified
Not enough data
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
110
|
Verified
9.3
110
|
Verified
8.4
120
|
Verified
8.8
108
|
Verified
8.7
86
|
Verified
8.2
54
8.9
105
|
Verified
9.7
5
9.3
14
Not enough data
Internal Use
8.1
126
|
Verified
7.7
97
|
Verified
9.2
102
|
Verified
8.9
102
|
Verified
8.8
77
|
Verified
8.3
74
|
Verified
9.0
97
|
Verified
8.0
5
8.8
83
|
Verified
8.1
6
8.8
92
|
Verified
8.7
32
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
148
Not enough data
8.5
138
Not enough data
8.2
107
Not enough data
8.9
21
Not enough data
8.9
21
Not enough data
Self-Service Platform
8.1
22
Not enough data
8.6
23
Not enough data
8.2
17
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Helpshift and Olark are categorized as Live Chat
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Help Desk, Customer Self-Service, and Multilingual Customer Support
Olark has no unique categories
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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