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Compare Helpshift and Netomi 
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At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Mid-Market (43.8% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
No pricing available
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansNetomi
Star Rating
(16)4.8 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NetomiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpshift excels in its Ticket Creation User Experience with a score of 8.7, making it easy for agents to create and manage tickets efficiently. In contrast, Netomi, while strong, does not have a specific score available for this feature.
- Reviewers mention that Netomi shines in Quality of Support, achieving a high score of 9.5, which indicates that users feel well-supported and valued. Helpshift, while still good, has a lower score of 8.4 in this area.
- G2 users highlight Helpshift's Customization capabilities, scoring 9.0, allowing businesses to tailor their support experience effectively. Netomi, however, has a slightly lower score of 8.1, indicating less flexibility in this aspect.
- Users on G2 report that Netomi's Artificial Intelligence features, particularly in Generative AI and AI Text Generation, are robust, providing a seamless experience for automating responses. Helpshift's AI capabilities, while present, do not match the depth of Netomi's offerings.
- Reviewers say that Helpshift's Mobile Optimization is rated highly at 9.2, making it a preferred choice for businesses that prioritize mobile support. Netomi's mobile support features are not as prominently rated, suggesting a potential gap in this area.
- Users report that Netomi's Conversational AI capabilities are particularly strong, with a focus on Natural Language Understanding (NLU), which enhances user interactions. Helpshift, while effective, does not emphasize this feature to the same extent, leading to a less engaging conversational experience.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Netomi
No pricing availableFree Trial
Helpshift
Free Trial is available
Netomi
No trial information availableRatings
Meets Requirements
8.6
295
9.2
10
Ease of Use
8.8
295
9.0
12
Ease of Setup
8.2
139
8.8
7
Ease of Admin
8.4
138
9.2
6
Quality of Support
8.4
275
9.5
11
Has the product been a good partner in doing business?
8.5
134
9.7
6
Product Direction (% positive)
7.9
288
10.0
6
Features by Category
Ticket and Case Management
8.7
161
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.5
169
Not enough data
8.1
122
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.3
161
|
Verified
Not enough data
8.4
87
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
Not enough data
8.4
150
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.0
44
Not enough data
9.0
18
Not enough data
Platform
8.5
74
|
Verified
Not enough data
8.1
126
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
8.2
65
|
Verified
Not enough data
7.8
139
|
Verified
Not enough data
7.8
144
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
110
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.9
105
|
Verified
Not enough data
9.3
14
Not enough data
Internal Use
8.1
126
|
Verified
Not enough data
9.2
102
|
Verified
Not enough data
8.8
77
|
Verified
Not enough data
9.0
97
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
148
Not enough data
8.5
138
Not enough data
8.2
107
Not enough data
8.9
21
Not enough data
8.9
21
Not enough data
Self-Service Platform
8.1
22
Not enough data
8.6
23
Not enough data
8.2
17
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and Netomi are categorized as Chatbots and Customer Self-Service
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Multilingual Customer Support
Netomi is categorized as AI Agents For Business Operations and Customer Service Automation
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Netomi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Information Technology and Services
12.5%
E-Learning
12.5%
Consumer Goods
12.5%
Airlines/Aviation
12.5%
Manufacturing
6.3%
Other
43.8%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
Netomi has no discussions with answers
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