# Helpshift vs Netomi Comparison | | Helpshift | Netomi | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.8 out of 5 | | **Total Reviews** | 381 | 16 | | **Largest Market Segment** | Mid-Market (62.3% of reviews) | Mid-Market (43.8% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Helpshift Pros: - Ease of Use (3 reviews) - Features (3 reviews) Cons: - Connection Issues (2 reviews) - Software Unresponsiveness (2 reviews) ### Netomi **Not enough data** --- ## Ratings Comparison | Rating | Helpshift | Netomi | |---|---|---| | **Meets Requirements** | 8.6 (295 reviews) | 9.2 (10 reviews) | | **Ease of Use** | 8.8 (295 reviews) | 9.0 (12 reviews) | | **Ease of Setup** | 8.2 (139 reviews) | 8.8 (7 reviews) | | **Ease of Admin** | 8.4 (138 reviews) | 9.2 (6 reviews) | | **Quality of Support** | 8.4 (275 reviews) | 9.5 (11 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (134 reviews) | 9.7 (6 reviews) | | **Product Direction (% positive)** | 7.9 (288 reviews) | 10.0 (6 reviews) | --- ## Pricing ### Helpshift #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Netomi #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Helpshift** | 8.3/10 | 254 | | **Netomi** | N/A | N/A | #### Ticket and Case Management | Feature | Helpshift | Netomi | |---|---|---| | **Ticket creation user experience** | 8.7 (161 reviews) ✓ Verified | Not enough data | | **Ticket response user experience** | 8.7 (163 reviews) ✓ Verified | Not enough data | | **Workflow** | 8.5 (167 reviews) ✓ Verified | Not enough data | | **Response Automation** | 8.5 (169 reviews) | Not enough data | | **SLA Management** | 8.1 (122 reviews) ✓ Verified | Not enough data | | **Attachments/Screencasts** | 8.5 (164 reviews) ✓ Verified | Not enough data | | **Ticket Collaboration** | 8.3 (161 reviews) ✓ Verified | Not enough data | | **Customer and Contacts Database** | 8.4 (87 reviews) | Not enough data | #### Generative AI | Feature | Helpshift | Netomi | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Helpshift | Netomi | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | #### Communication Channels | Feature | Helpshift | Netomi | |---|---|---| | **Customer Portal** | 8.6 (150 reviews) ✓ Verified | Not enough data | | **Email to Case** | 8.4 (150 reviews) ✓ Verified | Not enough data | | **Chat/Live Support** | 8.7 (125 reviews) ✓ Verified | Not enough data | | **Social Integration** | 8.0 (44 reviews) | Not enough data | | **Voice** | 9.0 (18 reviews) | Not enough data | #### Platform | Feature | Helpshift | Netomi | |---|---|---| | **Mobile User Support** | 8.5 (74 reviews) ✓ Verified | Not enough data | | **Customization ** | 8.1 (126 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.4 (75 reviews) ✓ Verified | Not enough data | | **Integration** | 8.2 (65 reviews) ✓ Verified | Not enough data | | **Reporting** | 7.8 (139 reviews) ✓ Verified | Not enough data | | **Dashboards** | 7.8 (144 reviews) ✓ Verified | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Helpshift** | N/A | N/A | | **Netomi** | N/A | N/A | #### Responses | Feature | Helpshift | Netomi | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Helpshift | Netomi | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | #### Platform | Feature | Helpshift | Netomi | |---|---|---| | **Conversation Editor** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Helpshift | Netomi | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | Helpshift | Netomi | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Helpshift** | 8.8/10 | 27 | | **Netomi** | N/A | N/A | #### Responses | Feature | Helpshift | Netomi | |---|---|---| | **Customization** | 9.0 (24 reviews) | Not enough data | | **Control** | 8.5 (24 reviews) | Not enough data | | **Route To Human** | 8.9 (23 reviews) | Not enough data | | **Menu bars** | 8.8 (22 reviews) | Not enough data | | **Drip sequences** | Feature Not Available | Not enough data | #### Platform | Feature | Helpshift | Netomi | |---|---|---| | **Live chat** | 9.4 (21 reviews) | Not enough data | | **Integrations** | 9.2 (22 reviews) | Not enough data | | **Branding** | 8.5 (22 reviews) | Not enough data | | **Analytics** | 8.2 (21 reviews) | Not enough data | | **A/B testing** | 9.0 (15 reviews) | Not enough data | | **Role-based access** | 8.6 (20 reviews) | Not enough data | | **Collection of information** | 8.9 (22 reviews) | Not enough data | #### Generative AI | Feature | Helpshift | Netomi | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | Feature Not Available | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Helpshift** | 8.7/10 | 35 | | **Netomi** | N/A | N/A | #### Conversational Platform | Feature | Helpshift | Netomi | |---|---|---| | **Personalization** | 9.0 (27 reviews) | Not enough data | | **Omnichannel** | 8.8 (21 reviews) | Not enough data | | **Contextual Engagement** | 8.7 (24 reviews) | Not enough data | | **Proactive Engagement** | 8.7 (21 reviews) | Not enough data | #### Support Automation | Feature | Helpshift | Netomi | |---|---|---| | **Intelligent Routing** | 8.8 (23 reviews) | Not enough data | | **Seamless Escalation** | 8.5 (28 reviews) | Not enough data | | **Transcripts** | 8.8 (24 reviews) | Not enough data | | **Self-Serve Support** | 8.2 (23 reviews) | Not enough data | #### Generative AI | Feature | Helpshift | Netomi | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Multilingual Customer Support | Product | Score | Reviews | |---|---|---| | **Helpshift** | N/A | N/A | | **Netomi** | N/A | N/A | #### Platform | Feature | Helpshift | Netomi | |---|---|---| | **Multilingualism** | Not enough data | Not enough data | | **Quality** | Not enough data | Not enough data | | **Real-Time** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Self-Improving** | Not enough data | Not enough data | | **Volume** | Not enough data | Not enough data | #### Channel | Feature | Helpshift | Netomi | |---|---|---| | **Security** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Privacy** | Not enough data | Not enough data | | **Anonymity** | Not enough data | Not enough data | #### Generative AI | Feature | Helpshift | Netomi | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Helpshift** | N/A | N/A | | **Netomi** | N/A | N/A | #### Customer Support | Feature | Helpshift | Netomi | |---|---|---| | **Text** | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | #### Automation | Feature | Helpshift | Netomi | |---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Helpshift | Netomi | |---|---|---| | **Learning** | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Helpshift** | 8.8/10 | 190 | | **Netomi** | N/A | N/A | #### Generative AI | Feature | Helpshift | Netomi | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Feature Not Available | Not enough data | #### Communication | Feature | Helpshift | Netomi | |---|---|---| | **Pop-up Chat** | 8.6 (110 reviews) ✓ Verified | Not enough data | | **Notifications** | 8.4 (120 reviews) ✓ Verified | Not enough data | | **Targeted Emails** | 8.7 (86 reviews) ✓ Verified | Not enough data | | **In-App Messaging** | 8.9 (105 reviews) ✓ Verified | Not enough data | | **Co-Browsing** | 9.3 (14 reviews) | Not enough data | #### Internal Use | Feature | Helpshift | Netomi | |---|---|---| | **Customization ** | 8.1 (126 reviews) ✓ Verified | Not enough data | | **Conversation Archiving** | 9.2 (102 reviews) ✓ Verified | Not enough data | | **Lead Development** | 8.8 (77 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 9.0 (97 reviews) ✓ Verified | Not enough data | | **Team Inbox ** | 8.8 (83 reviews) ✓ Verified | Not enough data | | **Customer Profiles** | 8.8 (92 reviews) ✓ Verified | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Helpshift** | 8.6/10 | 211 | | **Netomi** | N/A | N/A | #### Generative AI | Feature | Helpshift | Netomi | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Helpshift | Netomi | |---|---|---| | **Knowledge Base** | 8.8 (148 reviews) | Not enough data | | **Searchable Articles** | 8.5 (138 reviews) | Not enough data | | **Community Forums** | Feature Not Available | Not enough data | | **Mobile Optimization** | 8.9 (21 reviews) | Not enough data | | **Personalization** | 8.9 (21 reviews) | Not enough data | #### Self-Service Platform | Feature | Helpshift | Netomi | |---|---|---| | **Branding** | 8.1 (22 reviews) | Not enough data | | **Automation** | 8.6 (23 reviews) | Not enough data | | **Artificial Intelligence** | 8.2 (17 reviews) | Not enough data | | **Integrations** | 8.6 (23 reviews) | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Helpshift | Netomi | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Helpshift** | N/A | N/A | | **Netomi** | N/A | N/A | #### Generative AI | Feature | Helpshift | Netomi | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Helpshift** | N/A | N/A | | **Netomi** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | Helpshift | Netomi | |---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Helpshift | Netomi | |---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | #### Automation | Feature | Helpshift | Netomi | |---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | #### Autonomy | Feature | Helpshift | Netomi | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Helpshift** | N/A | N/A | | **Netomi** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Helpshift | Netomi | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Unique to Helpshift (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Unique to Netomi (2):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) --- ## Reviewer Demographics ### By Company Size | Segment | Helpshift | Netomi | |---|---|---| | **Small-Business** | 21.7% | 37.5% | | **Mid-Market** | 62.3% | 43.8% | | **Enterprise** | 16.0% | 18.8% | ### By Industry #### Helpshift - **Computer Games:** 22.6% - **Entertainment:** 8.3% - **Banking:** 6.8% - **Financial Services:** 6.8% - **Consumer Services:** 5.6% - **Consumer Goods:** 5.0% - **Computer Software:** 4.7% - **Information Technology and Services:** 4.5% - **Transportation/Trucking/Railroad:** 3.9% - **Retail:** 3.6% - **Other:** 28.2% #### Netomi - **Information Technology and Services:** 12.5% - **E-Learning:** 12.5% - **Consumer Goods:** 12.5% - **Airlines/Aviation:** 12.5% - **Manufacturing:** 6.3% - **Telecommunications:** 6.3% - **Retail:** 6.3% - **Food Production:** 6.3% - **Financial Services:** 6.3% - **Education Management:** 6.3% - **Other:** 12.5% --- ## Alternatives ### Alternatives to Helpshift - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) ### Alternatives to Netomi - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (173 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) --- ## Top Discussions ### Helpshift - Title: [How can I improve my customer satisfaction if I have few staff handling Helpshift?](https://www.g2.com/discussions/como-puedo-mejorar-la-satisfaccion-de-mis-clientes-si-tengo-poco-personal-que-maneje-helpshift) — 2 comments, 1 upvote > **Top comment:** "You should increase your staff in such a way that the response time is compensated with the use of this tool." - Title: [What's the best way to correctly set up Helpshift Analytics?](https://www.g2.com/discussions/what-s-the-best-way-to-correctly-set-up-helpshift-analytics) — 1 comment, 1 upvote > **Top comment:** "Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure..." - Title: [What would be the best way to receive notifications of chats waiting to be answered.](https://www.g2.com/discussions/what-would-be-the-best-way-to-receive-notifications-of-chats-waiting-to-be-answered) — 1 comment, 1 upvote > **Top comment:** "You can create time based automations with add as an action internal note with notification of one of agents. " ### Netomi No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpshift-vs-netomi)