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At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$29.00 1 per agent
$0.00
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansZoho Desk
Star Rating
(7,126)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk's ticket creation user experience scores an 8.7, while HelpDesk excels with a score of 9.4, indicating that HelpDesk offers a more intuitive and streamlined process for creating tickets.
- Reviewers mention that HelpDesk's ease of setup is notably higher at 9.7 compared to Zoho Desk's 8.2, suggesting that users find HelpDesk significantly easier to implement and get started with.
- G2 users highlight that HelpDesk's quality of support is rated at 9.0, while Zoho Desk falls behind at 8.3, indicating that users feel more satisfied with the support they receive from HelpDesk.
- Users on G2 report that HelpDesk's response automation feature is rated 8.9, surpassing Zoho Desk's 8.4, which suggests that HelpDesk provides more effective tools for automating responses to customer inquiries.
- Reviewers say that HelpDesk's multi-channel coverage is rated at 8.3, while Zoho Desk's is lower at 8.2, indicating that HelpDesk may offer slightly better options for engaging with customers across various channels.
- Users report that HelpDesk's analytics feature is rated at 8.6, compared to Zoho Desk's 8.3, suggesting that HelpDesk provides more robust insights and reporting capabilities for tracking performance and customer interactions.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
HelpDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.0
28
8.7
5,664
Ease of Use
9.2
29
8.5
5,742
Ease of Setup
9.8
7
8.1
5,017
Ease of Admin
9.4
8
8.3
4,724
Quality of Support
9.0
28
8.3
5,094
Has the product been a good partner in doing business?
9.2
8
8.4
4,265
Product Direction (% positive)
7.5
28
8.9
5,429
Features by Category
Ticket and Case Management
9.4
26
8.6
3318
|
Verified
9.2
26
8.5
3289
|
Verified
8.9
24
8.3
3064
|
Verified
9.0
24
8.3
2912
|
Verified
Feature Not Available
8.2
2628
|
Verified
8.8
24
8.4
2907
|
Verified
9.1
25
8.5
2912
|
Verified
Feature Not Available
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Feature Not Available
8.3
2853
|
Verified
8.8
25
8.6
3071
|
Verified
9.1
20
8.2
2383
|
Verified
8.5
17
8.0
2144
|
Verified
Feature Not Available
7.8
1906
|
Verified
Platform
9.5
7
8.1
2277
|
Verified
9.0
8
8.2
2725
|
Verified
9.3
9
8.4
2825
|
Verified
9.7
5
8.1
2241
|
Verified
8.8
12
8.2
2785
|
Verified
9.1
13
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
9.0
8
8.2
2725
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
HelpDesk and Zoho Desk are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
HelpDesk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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