Compare HelpDesk and Zoho Desk 
At a Glance
Market Segments
HelpDesk
Small-Business (58.1% of reviews)
Zoho Desk
Small-Business (71.6% of reviews)
Entry-Level Pricing
HelpDesk
$29.00 1 per agentZoho Desk
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HelpDesk vs Zoho Desk
- Users report that Zoho Desk offers a solid ticket creation user experience with a score of 8.7, while HelpDesk excels with a score of 9.4, indicating a more intuitive interface for creating tickets.
- Reviewers mention that HelpDesk's ease of setup is significantly higher at 9.7 compared to Zoho Desk's 8.2, suggesting that users find HelpDesk easier to implement and get started with.
- G2 users highlight that HelpDesk provides superior ticket response user experience, scoring 9.2, while Zoho Desk scores 8.6, indicating that HelpDesk may facilitate faster and more efficient responses to customer inquiries.
- Users on G2 report that HelpDesk shines in its quality of support, achieving a score of 9.0, compared to Zoho Desk's 8.3, suggesting that HelpDesk may offer more responsive and helpful customer service.
- Reviewers say that HelpDesk's multi-channel coverage is rated at 8.3, while Zoho Desk's is slightly lower at 8.2, indicating that both products are competitive, but HelpDesk may have a slight edge in supporting various communication channels.
- Users mention that HelpDesk's customization options are rated higher at 8.8 compared to Zoho Desk's 8.3, suggesting that HelpDesk allows for more tailored solutions to meet specific business needs.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
HelpDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
26
8.7
4,670
Ease of Use
9.1
27
8.5
4,733
Ease of Setup
9.7
6
8.2
3,984
Ease of Admin
9.3
7
8.3
3,886
Quality of Support
9.0
27
8.3
4,211
Has the product been a good partner in doing business?
9.0
7
8.5
3,503
Product Direction (% positive)
7.3
26
8.8
4,454
Features by Category
Ticket and Case Management
9.4
24
8.7
2587
|
Verified
9.2
24
8.6
2575
|
Verified
8.8
22
8.4
2360
|
Verified
8.9
22
8.4
2215
|
Verified
Feature Not Available
8.3
1946
|
Verified
8.8
23
8.4
2231
|
Verified
9.0
23
8.6
2236
|
Verified
Feature Not Available
8.4
1823
|
Verified
Generative AI
Feature Not Available
8.0
390
Feature Not Available
8.0
389
Communication Channels
Feature Not Available
8.4
2197
|
Verified
8.8
24
8.7
2416
|
Verified
9.0
18
8.4
1733
|
Verified
8.4
16
8.2
1511
|
Verified
Feature Not Available
8.0
1284
|
Verified
Platform
9.4
6
8.3
1600
|
Verified
8.8
7
8.3
2028
|
Verified
9.2
8
8.5
2142
|
Verified
Not enough data
8.3
1564
|
Verified
8.6
11
8.3
2110
|
Verified
9.0
12
8.5
2265
|
Verified
Administration
Not enough data
8.3
201
Not enough data
8.3
202
Not enough data
8.4
205
Knowledge Management
Not enough data
8.7
190
Not enough data
8.3
192
Not enough data
8.3
194
Compliance
Not enough data
8.5
201
Not enough data
8.4
198
Not enough data
8.4
200
Not enough data
8.2
198
Customer Support
Not enough data
8.3
187
Not enough data
8.3
190
Not enough data
8.0
189
Data Security
Not enough data
8.2
202
Not enough data
8.3
198
Not enough data
8.5
201
Not enough data
8.5
195
Administration
Not enough data
8.1
189
Not enough data
8.5
193
Not enough data
8.6
195
Generative AI
Not enough data
7.9
135
Channels
Not enough data
8.3
374
Not enough data
8.1
364
Not enough data
7.3
363
Design
Not enough data
8.0
363
Not enough data
7.8
372
Not enough data
8.2
362
Not enough data
8.2
363
Not enough data
8.2
352
Generative AI
Not enough data
7.9
256
Not enough data
7.8
250
Usability
Not enough data
8.3
275
Not enough data
8.2
274
Not enough data
8.4
266
Reporting
Not enough data
8.3
264
Not enough data
8.2
253
Not enough data
8.3
259
Generative AI
Not enough data
7.9
181
Not enough data
8.0
179
Generative AI
Not enough data
8.1
75
Not enough data
8.1
77
Not enough data
7.9
76
Communication
Not enough data
8.9
603
|
Verified
Not enough data
8.8
644
|
Verified
Not enough data
8.7
547
Not enough data
8.7
518
|
Verified
Not enough data
8.5
245
Internal Use
8.8
7
8.3
2028
|
Verified
Not enough data
8.6
249
Not enough data
8.5
345
Not enough data
8.8
602
|
Verified
Not enough data
8.7
583
|
Verified
Not enough data
8.6
597
|
Verified
Generative AI
Not enough data
7.9
236
Self-Service Experience
Not enough data
8.6
1286
Not enough data
8.5
1250
Not enough data
8.2
1058
Not enough data
8.2
557
Not enough data
8.3
606
Self-Service Platform
Not enough data
8.3
623
Not enough data
8.3
602
Not enough data
7.7
516
Not enough data
8.3
551
Generative AI
Not enough data
8.3(won by default)
60
Not enough data
8.2(won by default)
60
Process
Not enough data
8.7(won by default)
420
Not enough data
9.0(won by default)
561
Not enough data
8.5(won by default)
416
Channels
Not enough data
9.1(won by default)
551
Not enough data
8.6(won by default)
471
Not enough data
8.8(won by default)
444
Not enough data
8.6(won by default)
387
Not enough data
8.8(won by default)
411
Insight
Not enough data
8.8(won by default)
421
Not enough data
8.9(won by default)
476
Not enough data
8.9(won by default)
447
Not enough data
9.0(won by default)
519
Generative AI
Not enough data
8.0
107
Not enough data
8.0
106
Categories
Categories
Shared Categories
HelpDesk and Zoho Desk are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.8%
Marketing and Advertising
16.1%
Consumer Services
9.7%
Information Technology and Services
6.5%
Higher Education
6.5%
Other
35.5%
Information Technology and Services
18.3%
Computer Software
10.6%
Computer & Network Security
4.0%
Retail
3.7%
Financial Services
3.4%
Other
59.9%
Most Helpful Reviews
HelpDesk
Most Helpful Favorable Review
Verified User in Computer Software
We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver.
Most Helpful Critical Review
Verified User in Higher Education
The dashboard is messy, hard to navigate between the different analytics without getting confused
Zoho Desk
Most Helpful Favorable Review
János C.
Verified User in Information Technology and Services
Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...
Most Helpful Critical Review
Verified User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Verified User in Computer Software
We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver.
János C.
Verified User in Information Technology and Services
Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...
Verified User in Higher Education
The dashboard is messy, hard to navigate between the different analytics without getting confused
Verified User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Alternatives
Discussions
HelpDesk has no discussions with answers
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I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
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2 comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
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