Compare HelpDesk and Zoho Desk 
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$29.00 1 per agent
$0.00
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansZoho Desk
Star Rating
(7,441)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in its automation tools and workflow flexibility, with users appreciating the ability to create custom fields and workflows that enhance their support processes. One user noted that the setup was quick and the interface was clean and easy to navigate, making it a strong choice for those seeking efficiency.
- Users say HelpDesk stands out for its completeness and integration capabilities, particularly with LiveChat. Reviewers highlighted its ability to connect customer tickets to various scenarios, which streamlines communication and enhances the overall support experience.
- According to verified reviews, Zoho Desk has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. The recent feedback emphasizes the effectiveness of its automated replies and notifications, which help manage customer interactions more efficiently.
- Reviewers mention that HelpDesk shines in user-friendliness and customization, with many appreciating its versatile design that makes the tool feel less monotonous. This aspect is particularly appealing for teams looking for a visually engaging support platform.
- G2 reviewers highlight that while HelpDesk has a higher score in areas like ease of setup and ticket collaboration, Zoho Desk's robust feature set and higher G2 Score suggest it may offer a more comprehensive solution for businesses looking for long-term support capabilities.
- Users report that Zoho Desk's ticket management features, such as automatic organization and SLA configuration, significantly improve efficiency, making it a preferred choice for small businesses aiming to enhance their customer support operations.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
HelpDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.0
28
8.7
5,964
Ease of Use
9.2
29
8.5
6,044
Ease of Setup
9.8
7
8.1
5,317
Ease of Admin
9.4
8
8.3
4,925
Quality of Support
9.0
28
8.3
5,360
Has the product been a good partner in doing business?
9.2
8
8.4
4,453
Product Direction (% positive)
7.5
28
8.9
5,714
Features by Category
Ticket and Case Management
9.4
26
8.6
3438
|
Verified
9.2
26
8.5
3355
|
Verified
8.9
24
8.3
3163
|
Verified
9.0
24
8.3
2952
|
Verified
Feature Not Available
8.2
2679
|
Verified
8.8
24
8.4
2916
|
Verified
9.1
25
8.5
2932
|
Verified
Feature Not Available
8.3
2526
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
Feature Not Available
8.3
2877
|
Verified
8.8
25
8.6
3117
|
Verified
9.1
20
8.2
2420
|
Verified
8.5
17
8.0
2163
|
Verified
Feature Not Available
7.8
1923
|
Verified
Platform
9.5
7
8.1
2306
|
Verified
9.0
8
8.2
2750
|
Verified
9.3
9
8.4
2853
|
Verified
9.7
5
8.2
2314
|
Verified
8.8
12
8.2
2832
|
Verified
9.1
13
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
9.0
8
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk and Zoho Desk are categorized as Complaint Management, Help Desk, Contact Center Knowledge Base, Customer Communications Management, and Customer Self-Service
Unique Categories
HelpDesk has no unique categories
Zoho Desk is categorized as AI Customer Support Agents, Social Customer Service, Live Chat, Digital Customer Service Platforms, and Google Workspace for Sales
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Higher Education
6.1%
Information Technology and Services
6.1%
Other
39.4%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
HelpDesk has no discussions with answers
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PS
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