Compare HelpDesk and Zoho Desk
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$29.00 1 per agent
$0.00
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plans
Zoho Desk
Star Rating
(7,567)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their systems, making it a great choice for those looking to streamline their processes.
- Users say HelpDesk stands out for its comprehensive feature set, particularly its integration with LiveChat and the ability to link multiple emails to a single ticket. This functionality helps users manage customer interactions more effectively, which is a big plus for support teams.
- Reviewers mention that Zoho Desk's ticket management features, such as the ability to keep tickets on hold or link them to suppliers, provide flexibility in handling customer inquiries. This versatility is highlighted as a key strength by users who value organized communication.
- According to verified reviews, HelpDesk shines in its ease of setup and administration, with users noting that the platform is intuitive and quick to implement. This is particularly beneficial for small businesses that may not have extensive IT resources.
- G2 reviewers highlight that while Zoho Desk has a strong overall satisfaction score, it faces challenges in areas like support quality compared to HelpDesk. Users have noted that HelpDesk's support is more responsive, which can be crucial for teams needing immediate assistance.
- Users report that both platforms offer customization options, but HelpDesk is often seen as more versatile in this regard. Reviewers appreciate the ability to tailor the interface and features to their specific needs, making it feel less like a standard tool and more like a personalized solution.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
HelpDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.0
28
8.7
6,081
Ease of Use
9.2
29
8.5
6,162
Ease of Setup
9.8
7
8.1
5,434
Ease of Admin
9.4
8
8.3
4,931
Quality of Support
9.0
28
8.3
5,468
Has the product been a good partner in doing business?
9.2
8
8.4
4,459
Product Direction (% positive)
7.5
28
8.9
5,809
Features by Category
Ticket and Case Management
9.4
26
8.7
3475
|
Verified
9.2
26
8.5
3376
|
Verified
8.9
24
8.4
3200
|
Verified
9.0
24
8.3
2964
|
Verified
Feature Not Available
8.2
2691
|
Verified
8.8
24
8.4
2917
|
Verified
9.1
25
8.5
2943
|
Verified
Feature Not Available
8.3
2532
|
Verified
Generative AI
Not enough data
7.4
969
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.2
361
Not enough data
7.2
358
Communication Channels
Feature Not Available
8.3
2879
|
Verified
8.8
25
8.6
3128
|
Verified
9.1
20
8.2
2424
|
Verified
8.5
17
8.0
2163
|
Verified
Feature Not Available
7.8
1927
|
Verified
Platform
9.5
7
8.1
2306
|
Verified
9.0
8
8.2
2758
|
Verified
9.3
9
8.4
2859
|
Verified
9.7
5
8.2
2358
|
Verified
8.8
12
8.3
2848
|
Verified
9.1
13
8.4
2987
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
719
|
Verified
Not enough data
8.7
760
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
9.0
8
8.2
2758
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1513
Not enough data
8.4
1470
Not enough data
8.1
1277
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
841
Not enough data
8.3
818
Not enough data
7.8
731
Not enough data
8.2
766
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk and Zoho Desk are categorized as Complaint Management, Help Desk, Contact Center Knowledge Base, Customer Communications Management, and Customer Self-Service
Unique Categories
HelpDesk has no unique categories
Zoho Desk is categorized as AI Customer Support Agents, Social Customer Service, Live Chat, Digital Customer Service Platforms, and Google Workspace for Sales
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Higher Education
6.1%
Information Technology and Services
6.1%
Other
39.4%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
HelpDesk has no discussions with answers
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
