Compare HelpCrunch and Thena 
Featured Products
At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
15 $
Free 10 Users
HelpCrunch
Star Rating
(237)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansThena
Star Rating
(65)4.9 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Browse all 3 pricing plansHelpCrunch vs Thena
When assessing the two solutions, reviewers found Thena easier to use, set up, and administer. Reviewers also preferred doing business with Thena overall.
- Reviewers felt that Thena meets the needs of their business better than HelpCrunch.
- When comparing quality of ongoing product support, reviewers felt that Thena is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Thena over HelpCrunch.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Thena
Free
Free
10 Users
Set up end-to-end customer support.
- Tickets
- Team boards
- Custom statuses
Free Trial
HelpCrunch
Free Trial is available
Thena
Free Trial is available
Ratings
Meets Requirements
9.3
188
9.4
60
Ease of Use
9.4
194
9.6
60
Ease of Setup
9.5
137
9.6
36
Ease of Admin
9.4
123
9.6
33
Quality of Support
9.6
186
9.7
60
Has the product been a good partner in doing business?
9.6
120
9.9
32
Product Direction (% positive)
9.7
180
9.8
61
Features by Category
Ticket and Case Management
9.1
63
|
Verified
9.8
34
9.1
64
|
Verified
9.9
34
9.0
66
|
Verified
9.5
35
9.4
36
9.4
29
Feature Not Available
9.5
38
9.1
61
|
Verified
9.3
27
9.2
58
|
Verified
9.7
33
9.3
43
|
Verified
9.3
19
Generative AI
9.7
5
8.4
15
9.0
5
8.8
20
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
33
9.3
38
9.3
63
|
Verified
9.4
30
9.5
76
|
Verified
9.6
31
9.0
49
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Platform
8.7
45
|
Verified
8.4
19
9.2
107
|
Verified
9.1
30
9.1
51
|
Verified
9.5
35
9.0
41
|
Verified
9.5
37
9.0
59
|
Verified
9.3
40
9.1
60
|
Verified
9.2
37
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
9.7
16
8.8
7
9.5
13
8.3
7
Feature Not Available
Design
9.3
7
10.0
12
9.0
7
9.5
11
9.0
7
9.3
14
8.8
7
9.8
11
8.8
7
10.0
10
Generative AI
Not enough data
8.8
10
Not enough data
8.8
10
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.2
20
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
9.4
14
9.6
8
9.2
13
8.8
7
9.5
13
9.2
8
9.5
14
Support Automation
8.8
7
9.2
13
8.8
7
9.7
12
9.5
7
9.4
13
9.3
9
8.6
12
Generative AI
Not enough data
8.6
11
Not enough data
8.9
12
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Not enough data
Communication
9.6
103
|
Verified
Not enough data
9.4
106
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
9.5
89
|
Verified
Not enough data
8.0
23
Not enough data
Internal Use
9.2
107
|
Verified
9.1
30
9.3
92
|
Verified
Not enough data
9.2
83
|
Verified
Not enough data
9.1
82
|
Verified
Not enough data
9.2
80
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and Thena are categorized as Conversational Support, Customer Communications Management, and Help Desk
Unique Categories
HelpCrunch is categorized as Shared Inbox, Chatbots, Transactional Email, Live Chat, Customer Self-Service, AI Chatbots, and AI Customer Support Agents
Thena is categorized as Digital Employee Experience (DEX) Management and Proactive Notification
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Computer Software
64.6%
Information Technology and Services
18.5%
Research
3.1%
Marketing and Advertising
3.1%
Legal Services
3.1%
Other
7.7%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Thena has no discussions with answers
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