Introducing G2.ai, the future of software buying.Try now
Compare HelpCrunch and Thena 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
RedFlag
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
At a Glance
Market Segments
Small-Business (83.8% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
15 $
Free 10 Users
HelpCrunch
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansThena
Star Rating
(65)4.9 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpCrunch excels in its Quality of Support with a score of 9.6, while Thena shines even brighter with a score of 9.9, indicating a more responsive and helpful support team.
- Reviewers mention that HelpCrunch's Ease of Setup is rated at 9.5, making it user-friendly for new customers, but Thena surpasses this with a score of 9.7, suggesting an even smoother onboarding experience.
- G2 users highlight HelpCrunch's Multi-Channel Coverage with a score of 9.7, which allows for diverse communication methods, while Thena's score of 9.2 indicates it may not offer as extensive options in this area.
- Reviewers say that HelpCrunch's Ticket Creation User Experience is rated at 9.1, which is decent, but Thena's impressive score of 9.8 suggests a significantly better user experience when creating support tickets.
- Users on G2 report that HelpCrunch's Automated Email Responses score of 9.4 is effective, but Thena's score of 9.5 indicates a slight edge in automation capabilities, enhancing user engagement.
- Reviewers mention that HelpCrunch's Conversational Platform personalization score is 9.8, which is excellent, while Thena's score of 9.6 shows it still offers good personalization but not quite at the same level.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Thena
Free
Free
10 Users
Set up end-to-end customer support.
- Tickets
- Team boards
- Custom statuses
Free Trial
HelpCrunch
Free Trial is available
Thena
Free Trial is available
Ratings
Meets Requirements
9.3
187
9.4
60
Ease of Use
9.4
193
9.6
60
Ease of Setup
9.5
136
9.6
36
Ease of Admin
9.4
122
9.6
33
Quality of Support
9.6
185
9.7
60
Has the product been a good partner in doing business?
9.6
119
9.9
32
Product Direction (% positive)
9.7
179
9.8
61
Features by Category
Ticket and Case Management
9.1
63
|
Verified
9.8
34
9.1
64
|
Verified
9.9
34
9.0
66
|
Verified
9.5
35
9.4
36
9.4
29
Feature Not Available
9.5
38
9.1
61
|
Verified
9.3
27
9.2
58
|
Verified
9.7
33
9.3
43
|
Verified
9.3
19
Generative AI
9.7
5
8.4
15
9.0
5
8.8
20
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
33
9.3
38
9.3
63
|
Verified
9.4
30
9.5
76
|
Verified
9.6
31
9.0
49
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Platform
8.7
45
|
Verified
8.4
19
9.2
107
|
Verified
9.1
30
9.1
51
|
Verified
9.5
35
9.0
41
|
Verified
9.5
37
9.0
59
|
Verified
9.3
40
9.1
59
|
Verified
9.2
37
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
9.7
16
8.8
7
9.5
13
8.3
7
Feature Not Available
Design
9.3
7
10.0
12
9.0
7
9.5
11
9.0
7
9.3
14
8.8
7
9.8
11
8.8
7
10.0
10
Generative AI
Not enough data
8.8
10
Not enough data
8.8
10
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
9.4
14
9.6
8
9.2
13
8.8
7
9.5
13
9.2
8
9.5
14
Support Automation
8.8
7
9.2
13
8.8
7
9.7
12
9.5
7
9.4
13
9.3
9
8.6
12
Generative AI
Not enough data
8.6
11
Not enough data
8.9
12
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Not enough data
Communication
9.6
103
|
Verified
Not enough data
9.4
106
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
9.5
89
|
Verified
Not enough data
8.0
22
Not enough data
Internal Use
9.2
107
|
Verified
9.1
30
9.3
92
|
Verified
Not enough data
9.2
83
|
Verified
Not enough data
9.1
82
|
Verified
Not enough data
9.2
80
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and Thena are categorized as Conversational Support, Customer Communications Management, and Help Desk
Unique Categories
HelpCrunch is categorized as Shared Inbox, Chatbots, Transactional Email, Live Chat, Customer Self-Service, AI Chatbots, and AI Customer Support Agents
Thena is categorized as Digital Employee Experience (DEX) Management and Proactive Notification
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.1%
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.3%
Computer Software
64.6%
Information Technology and Services
18.5%
Research
3.1%
Marketing and Advertising
3.1%
Legal Services
3.1%
Other
7.7%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Thena has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
