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Compare Help Scout and Microsoft Teams 
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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Enterprise (40.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$4.80 1 User Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansMicrosoft Teams
Star Rating
(17,428)4.4 out of 5
Market Segments
Enterprise (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsHelp Scout vs Microsoft Teams
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Microsoft Teams meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Teams over Help Scout.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Free Trial
Help Scout
Free Trial is available
Microsoft Teams
No trial information availableRatings
Meets Requirements
8.7
315
8.9
12,957
Ease of Use
9.2
319
8.8
13,124
Ease of Setup
9.2
163
9.0
3,580
Ease of Admin
9.1
163
8.6
2,012
Quality of Support
9.1
289
8.6
10,422
Has the product been a good partner in doing business?
9.1
156
8.8
1,984
Product Direction (% positive)
8.2
303
8.6
12,387
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.9
8687
Not enough data
8.7
8956
Not enough data
8.4
8342
Business Instant Messaging
Not enough data
9.0
8246
Not enough data
8.9
8184
Business Instant Messaging
Not enough data
8.8
8003
Not enough data
8.8
8231
Not enough data
8.7
7196
Generative AI - Business Instant Messaging
Not enough data
8.2
967
AI - Business Instant Messaging
Not enough data
8.0
953
Not enough data
8.3
951
Not enough data
7.9
942
Not enough data
8.0
941
Agentic AI - Business Instant Messaging
Not enough data
7.9
542
Not enough data
8.0
540
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
9.0
7766
|
Verified
Not enough data
9.1
5546
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
5711
|
Verified
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
9.0
7318
|
Verified
Not enough data
8.9
6792
|
Verified
Not enough data
8.8
7047
|
Verified
Not enough data
8.9
5514
|
Verified
Software Type
Not enough data
8.8
7110
|
Verified
Not enough data
8.7
5211
|
Verified
Not enough data
9.1
5746
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
631
Not enough data
7.8
628
Not enough data
7.8
622
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.4
102
Not enough data
8.6
104
Automatic Transcription - AI Note-taking Software
Not enough data
8.6
104
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.6
102
Language & Accent Support - AI Note-taking Software
Not enough data
8.1
102
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.2
101
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.6
100
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
97
Speaker Identification - AI Note-taking Software
Not enough data
8.5
102
Categories
Categories
Shared Categories
Help Scout and Microsoft Teams share no categories
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and Email Management
Microsoft Teams is categorized as Business Instant Messaging, Video Conferencing, and AI Note-Taking Software
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Information Technology and Services
17.1%
Computer Software
9.2%
Financial Services
3.6%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
63.0%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
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