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Compare HelloFax and eFax Online Fax Service 
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Small-Business (77.4% of reviews)
Entry-Level Pricing
$0
$18.99 5 Users Per Month
HelloFax
Star Rating
(57)4.5 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0
Browse all 4 pricing planseFax Online Fax Service
Star Rating
(165)4.5 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
$18.99 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HelloFax excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate the ability to send faxes without the need for physical machines, highlighting it as a "great way to fax without a fax."
- According to verified reviews, eFax Online Fax Service has a more robust market presence, with a larger number of reviews indicating a wider user base. Reviewers mention its convenience for daily operations, stating it is "extremely easy to operate" and allows access from anywhere.
- Users say that HelloFax stands out for its document signature capabilities, receiving high marks for this feature. Many find it beneficial for their workflow, noting that it simplifies the signing process significantly compared to traditional methods.
- Reviewers mention that eFax Online Fax Service offers a more comprehensive support experience, with higher ratings for quality of support. Users appreciate the organized interface and the ability to manage documents without needing a physical fax machine, which enhances their overall satisfaction.
- G2 reviewers highlight that HelloFax provides excellent features for managing existing fax numbers and cross-platform sending, making it a flexible choice for small businesses. Users enjoy the seamless integration into their existing workflows, which is often noted as a significant advantage.
- According to recent feedback, while both services have similar star ratings, HelloFax's lower entry-level price makes it an attractive option for small businesses looking to minimize costs. Users value the affordability, especially when they can send faxes without incurring additional expenses for hardware.
Pricing
Entry-Level Pricing
eFax Online Fax Service
eFax Plus
$18.99
5 Users Per Month
For Individuals
- Send & receive faxes via web, email or mobile device
- Send 170 fax pages/mo
- Receive 170 fax pages/mo
Free Trial
HelloFax
Free Trial is available
eFax Online Fax Service
Free Trial is available
Ratings
Meets Requirements
9.1
46
9.2
145
Ease of Use
9.3
47
8.8
153
Ease of Setup
8.6
12
9.0
110
Ease of Admin
8.5
13
8.7
67
Quality of Support
8.1
38
8.4
121
Has the product been a good partner in doing business?
8.6
13
8.5
67
Product Direction (% positive)
8.0
46
8.1
153
Features by Category
Documents
8.1
12
7.2
119
9.6
13
7.1
117
8.4
15
8.7
124
Agentic AI - Online Fax
Not enough data
6.0
5
Not enough data
6.0
5
Sending
9.6
20
8.9
126
9.7
10
8.2
123
9.2
17
8.0
120
9.2
11
8.6
122
9.1
16
8.2
119
9.5
19
8.4
120
Platform
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
8.8
21
Not enough data
8.9
21
Not enough data
8.9
21
Not enough data
8.9
22
Not enough data
Feature Not Available
Not enough data
8.7
21
Categories
Categories
Shared Categories
HelloFax and eFax Online Fax Service are categorized as Online Fax
Unique Categories
HelloFax has no unique categories
eFax Online Fax Service is categorized as HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
HelloFax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eFax Online Fax Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
7.1%
Insurance
7.1%
Health, Wellness and Fitness
7.1%
Telecommunications
5.4%
Medical Practice
5.4%
Other
67.9%
Hospital & Health Care
16.8%
Health, Wellness and Fitness
9.7%
Law Practice
7.7%
Insurance
6.5%
Medical Practice
5.2%
Other
54.2%
Discussions
What is HelloFax used for?
1 Comment
BO
FaxRead more
HelloFax has no more discussions with answers
eFax Online Fax Service has no discussions with answers
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