# HelloFax vs eFax Online Fax Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HelloFax excels in user-friendliness, with many praising its intuitive interface. Users appreciate the ability to send faxes without the need for traditional machines, highlighting it as a "great" solution for those without built-in fax functionality.
- **Users say** that eFax Online Fax Service offers a more comprehensive feature set for managing incoming faxes. Reviewers value the email notifications for received faxes, which streamline their workflow and reduce the time spent checking for new documents.
- **According to verified reviews** , HelloFax stands out for its document signature capabilities, receiving high marks for this feature. Users find it particularly beneficial for businesses that require quick and easy signing processes without the hassle of printing and scanning.
- **Reviewers mention** that eFax Online Fax Service provides a more organized experience with its folder sorting feature. This allows users to efficiently manage their faxes, making it easier to differentiate between important documents and less relevant ones.
- **G2 reviewers highlight** that HelloFax has a strong performance in cross-platform sending, making it a versatile choice for users who need to send faxes from various devices. This flexibility is a significant advantage for those who work on the go.
- **Users express** that while eFax Online Fax Service is generally reliable, some find it slightly less user-friendly compared to HelloFax. However, they appreciate its speed and accuracy, which are crucial for businesses that rely on timely document delivery.



| | HelloFax | eFax Online Fax Service | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 57 | 193 | 
| **Largest Market Segment** | Small-Business (44.6% of reviews) | Small-Business (77.2% of reviews) | 
| **Entry Level Price** | $0 | $18.99 1 Users Per Month | 

---
## Top Pros & Cons

### HelloFax

**Not enough data**

### eFax Online Fax Service

Pros:
- Ease of Use (53 reviews)
- Faxing Services (43 reviews)

Cons:
- Fax Issues (37 reviews)
- Slow Performance (5 reviews)

---
## Ratings Comparison
| Rating | HelloFax | eFax Online Fax Service | 
|---|---|---|
  | **Meets Requirements** | 9.1 (46 reviews) | 9.2 (160 reviews) | 
  | **Ease of Use** | 9.3 (47 reviews) | 8.8 (168 reviews) | 
  | **Ease of Setup** | 8.6 (12 reviews) | 9.0 (125 reviews) | 
  | **Ease of Admin** | 8.5 (13 reviews) | 8.7 (69 reviews) | 
  | **Quality of Support** | 8.1 (38 reviews) | 8.4 (133 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (13 reviews) | 8.6 (69 reviews) | 
  | **Product Direction (% positive)** | 8.0 (46 reviews) | 8.0 (166 reviews) | 

---
## Pricing

### HelloFax

#### Entry-Level Pricing

Plan: Free

Price: $0

Key Features:
- Fax Pages 5 total
-  Send Faxes
-  International Coverage

[Browse all 4 editions](https://www.g2.com/products/hellofax/pricing)

#### Free Trial

Yes

### eFax Online Fax Service

#### Entry-Level Pricing

Plan: Personal

Price: $18.99 1 Users Per Month

Description: For individuals & Professionals

Key Features:
- Send & receive faxes via web, email or mobile device
- 200 pages/mo to US & Canada
- $.10 per page for over plan pages

[Browse all 3 editions](https://www.g2.com/products/efax-online-fax-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **HelloFax** | 9.2/10 | 23 |
| **eFax Online Fax Service** | 7.8/10 | 151 |

#### Documents

| Feature | HelloFax | eFax Online Fax Service | 
|---|---|---|
| **Editing** | 8.1 (12 reviews) | 7.2 (119 reviews) | 
| **Document Signature ** | 9.6 (13 reviews) | 7.1 (118 reviews) | 
| **Storage** | 8.4 (15 reviews) | 8.7 (129 reviews) | 

#### Agentic AI - Online Fax

| Feature | HelloFax | eFax Online Fax Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (6 reviews) | 

#### Sending

| Feature | HelloFax | eFax Online Fax Service | 
|---|---|---|
| **Fax Number** | 9.6 (20 reviews) | 9.0 (131 reviews) | 
| **Existing Numbers** | 9.7 (10 reviews) | 8.2 (123 reviews) | 
| **Cross-Platform Sending** | 9.2 (17 reviews) | 8.1 (127 reviews) | 
| **Unlimited Sending** | 9.2 (11 reviews) | 8.7 (123 reviews) | 
| **Contact Management** | 9.1 (16 reviews) | 8.1 (120 reviews) | 
| **Alerts** | 9.5 (19 reviews) | 8.5 (127 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **HelloFax** | N/A | N/A |
| **eFax Online Fax Service** | 8.9/10 | 25 |

#### Platform

| Feature | HelloFax | eFax Online Fax Service | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 8.8 (22 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 8.9 (22 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.9 (22 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.0 (24 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 8.9 (22 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.7 (21 reviews) | 

---
## Categories
**Shared Categories (1):** [Online Fax Software](https://www.g2.com/categories/online-fax)


**Unique to eFax Online Fax Service (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | HelloFax | eFax Online Fax Service | 
|---|---|---|
| **Small-Business** | 44.6% | 77.2% | 
| **Mid-Market** | 39.3% | 21.1% | 
| **Enterprise** | 16.1% | 1.7% | 

### By Industry

#### HelloFax

- **Health, Wellness and Fitness:** 7.1%
- **Insurance:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Telecommunications:** 5.4%
- **Computer Software:** 5.4%
- **Information Technology and Services:** 5.4%
- **Medical Practice:** 5.4%
- **Accounting:** 3.6%
- **E-Learning:** 3.6%
- **Internet:** 3.6%
- **Other:** 46.4%

#### eFax Online Fax Service

- **Hospital & Health Care:** 15.8%
- **Health, Wellness and Fitness:** 9.9%
- **Law Practice:** 8.2%
- **Accounting:** 6.4%
- **Insurance:** 5.8%
- **Medical Practice:** 4.7%
- **Mental Health Care:** 4.1%
- **Legal Services:** 3.5%
- **Computer Software:** 2.9%
- **Real Estate:** 2.9%
- **Other:** 35.7%

---
## Alternatives

### Alternatives to HelloFax

- [Documo](https://www.g2.com/products/documo/reviews) — 4.7/5 stars (208 reviews)
- [CocoFax](https://www.g2.com/products/cocofax/reviews) — 4.6/5 stars (188 reviews)
- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (479 reviews)
- [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) — 4.5/5 stars (53 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1373 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [MyFax](https://www.g2.com/products/myfax/reviews) — 2.8/5 stars (10 reviews)
- [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) — 4.1/5 stars (22 reviews)
- [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.7/5 stars (59 reviews)
- [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (145 reviews)

### Alternatives to eFax Online Fax Service

- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (479 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1373 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.7/5 stars (208 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (577 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (415 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (381 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

---
## Top Discussions

### HelloFax

- Title: [What is HelloFax used for?](https://www.g2.com/discussions/what-is-hellofax-used-for) — 1 comment
  > **Top comment:** "Fax"

### eFax Online Fax Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hellofax-vs-efax-online-fax-service)