Compare HappyFox vs Zendesk Support

See this
comparison of HappyFox vs. Zendesk Support
based on data from user reviews. HappyFox rates 4.6/5 stars with 111 reviews. Zendesk Support rates 4.2/5 stars with 1,603 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Essential
$5
/month
 
Enterprise
$69
per staff / month
Team
$19
/month
 
Fantastic
$49
per staff / month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
9.3
8.6
Ease of Setup
Ease of Setup
8.9
8.2
Ease of Admin
Ease of Admin
9.1
8.3
Quality of Support
Quality of Support
9.2
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.6
Meets Requirements
HappyFox
8.9
Zendesk Support
8.7
Ease of Use
HappyFox
9.3
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.2
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
HappyFox
9.2
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.0
Zendesk Support
8.7
Workflow
HappyFox
8.7
Zendesk Support
8.5
Response Automation
HappyFox
8.9
Zendesk Support
8.4
SLA Management
HappyFox
8.6
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
Zendesk Support
8.4
Ticket Collaboration
HappyFox
8.9
Zendesk Support
8.6
Knowledge Share
Knowledge Base
HappyFox
8.5
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
HappyFox
7.4
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Zendesk Support
8.6
Communication Channels
Customer Portal
HappyFox
9.0
Zendesk Support
8.5
Email to Case
HappyFox
9.1
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.8
Zendesk Support
8.4
Social Integration
HappyFox
8.4
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
HappyFox
8.3
Zendesk Support
8.2
Products and Version Tracking
HappyFox
8.6
Zendesk Support
8.2
Call Scripting
HappyFox
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
HappyFox
8.0
Zendesk Support
8.1
Knowledge Base
HappyFox
8.4
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.6
Zendesk Support
8.1
Q&A
HappyFox
8.7
Zendesk Support
8.3
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Zendesk Support
8.0
Reporting
HappyFox
8.3
Zendesk Support
8.0
Dashboards
HappyFox
8.6
Zendesk Support
8.2
Platform
Mobile User Support
HappyFox
7.3
Zendesk Support
8.1
ITIL Compliance
HappyFox
9.1
Zendesk Support
8.2
Customization
HappyFox
8.3
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
Zendesk Support
8.3
Internationalization
HappyFox
9.1
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.0%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.0%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.0%
16.8%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
14.7%
Computer Software
17.2%
 
Computer Software
11.0%
Information Technology and Services
14.5%
 
Higher Education
5.5%
Internet
9.4%
 
Real Estate
3.7%
Marketing and Advertising
4.8%
 
Internet
3.7%
Retail
3.8%
 
Other
61.5%
Other
50.3%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.5%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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