Compare HappyFox Help Desk and Help Scout
See this
side-by-side comparison of HappyFox Help Desk vs. Help Scout
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, Help Scout rates 4.3/5 stars with 225 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Help Scout | |
| Star Rating | HappyFox Help Desk | Help Scout |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Help Scout Small-Business (57.3% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Help Scout $20 user/month |
HappyFox Help Desk vs Help Scout
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and do business with overall. However, reviewers preferred the ease of set up with Help Scout, along with administration.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Help Scout.
Categories
Shared Categories
HappyFox Help Desk and Help Scout are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Standard
$20user/month
Basic
$10user/month
Plus
$35user/month
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Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Help Scout
Responses: 191
Ease of Use
HappyFox Help Desk
Responses: 112
Help Scout
Responses: 191
Ease of Setup
HappyFox Help Desk
Responses: 83
Help Scout
Responses: 100
Ease of Admin
HappyFox Help Desk
Responses: 82
Help Scout
Responses: 103
Quality of Support
HappyFox Help Desk
Responses: 107
Help Scout
Responses: 172
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Help Scout
Responses: 97
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Help Scout
Responses: 190
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
Help Scout
Responses: 125
Verified Feature
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
Help Scout
Responses: 124
Verified Feature
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
Help Scout
Responses: 135
Verified Feature
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
Help Scout
Responses: 120
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
Help Scout
Responses: 15
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
Help Scout
Responses: 123
Verified Feature
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
Help Scout
Responses: 125
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
Help Scout
Responses: 52
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Help Scout
Responses: 72
Searchable Articles
HappyFox Help Desk
Responses: 21
Help Scout
Responses: 67
Community Forums
HappyFox Help Desk
Responses: 6
Help Scout
Responses: 36
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Help Scout
Responses: 42
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Help Scout
Responses: 52
Forum to Reponse
HappyFox Help Desk
Responses: 22
Help Scout
Responses: 44
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Help Scout
Responses: 71
Live Chat
HappyFox Help Desk
Responses: 17
Help Scout
Responses: 39
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
Help Scout
Responses: 10
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
Help Scout
Responses: 114
Verified Feature
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
Help Scout
Responses: 65
Verified Feature
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
Help Scout
Responses: 39
Verified Feature
Voice
HappyFox Help Desk
Help Scout
Responses: 8
Verified Feature
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
Help Scout
Responses: 6
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
Help Scout
Responses: 58
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
Help Scout
Responses: 64
Verified Feature
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
Help Scout
Responses: 43
Verified Feature
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
Help Scout
Responses: 109
Verified Feature
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
Help Scout
Responses: 115
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Help Scout were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Help Scout
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Help Scout
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Help Scout
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Danielle L.
Administrator in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Most Helpful Critical Review
Administrator in Education Management
The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.
User in Hospital & Health Care
Integration is very minimal, especially compared to Zendesk
Discussions
HappyFox Help Desk has no discussions with answers
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Help Scout has no more discussions with answers
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