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Compare HappyFox Help Desk and Help Scout 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$0.00 5 Users Per Month
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansHelp Scout
Star Rating
(418)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansHappyFox Help Desk vs Help Scout
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and do business with overall. However, reviewers preferred the ease of set up with Help Scout, along with administration.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, HappyFox Help Desk and Help Scout provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Help Scout.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
HappyFox Help Desk
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.7
316
Ease of Use
9.3
127
9.2
320
Ease of Setup
8.9
96
9.2
164
Ease of Admin
9.0
95
9.1
163
Quality of Support
9.1
120
9.1
290
Has the product been a good partner in doing business?
9.2
91
9.1
156
Product Direction (% positive)
9.0
125
8.2
304
Features by Category
Ticket and Case Management
9.2
69
|
Verified
9.2
175
|
Verified
9.1
68
|
Verified
9.2
174
|
Verified
8.8
62
|
Verified
8.6
189
|
Verified
8.9
64
|
Verified
8.6
164
8.8
47
|
Verified
Feature Not Available
8.4
60
|
Verified
8.6
177
|
Verified
8.9
58
|
Verified
8.9
176
|
Verified
8.5
18
|
Verified
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
Feature Not Available
9.0
60
|
Verified
9.2
167
|
Verified
8.5
25
|
Verified
7.7
101
|
Verified
8.6
23
|
Verified
7.7
61
8.3
7
|
Verified
6.8
28
|
Verified
Platform
7.3
28
|
Verified
7.5
39
8.3
51
|
Verified
7.7
90
|
Verified
8.7
45
|
Verified
8.6
104
|
Verified
8.8
28
|
Verified
8.5
78
|
Verified
8.2
58
|
Verified
8.1
144
|
Verified
8.4
55
|
Verified
8.2
151
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Feature Not Available
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Internal Use
8.3
51
|
Verified
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
25
8.7
107
8.9
23
8.3
103
6.7
7
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Help Scout are categorized as Shared Inbox, Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Complaint Management, Contact Center Knowledge Base, and Social Customer Service
Help Scout is categorized as Live Chat and Email Management
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Computer Software
20.4%
Information Technology and Services
9.8%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.6%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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