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Compare HappyFox Help Desk and Help Scout

See this
side-by-side comparison of HappyFox Help Desk vs. Help Scout
based on preference data from user reviews. HappyFox Help Desk rates 4.5/5 stars with 119 reviews. By contrast, Help Scout rates 4.3/5 stars with 225 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.5 out of 5
HappyFox Help Desk
Optimized for quick response
Help Scout
Help Scout
(225)
4.3 out of 5
Help Scout
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Help Scout
Help Scout
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Help Scout
Help Scout
Small-Business (57.3% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Help Scout
Help Scout
$20 user/month

HappyFox Help Desk vs Help Scout

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and do business with overall. However, reviewers preferred the ease of set up with Help Scout, along with administration.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Help Scout.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Help Scout.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Help Scout
Help Scout
HappyFox Help Desk and Help Scout are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Help Scout
Help Scout is categorized as Conversational Customer Engagement, Live Chat, and Shared Inbox
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Help Scout
Help Scout Pricing
Standard
$20user/month
Basic
$10user/month
Plus
$35user/month
Free Trial
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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Help Scout
Help Scout
8.5
Responses: 191
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 112
Help Scout
Help Scout
9.1
Responses: 191
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Help Scout
Help Scout
9.0
Responses: 100
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Help Scout
Help Scout
8.9
Responses: 103
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Help Scout
Help Scout
8.9
Responses: 172
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 79
Help Scout
Help Scout
9.0
Responses: 97
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Help Scout
Help Scout
8.2
Responses: 190
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Help Scout
Help Scout
9.1
Responses: 125
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Help Scout
Help Scout
9.2
Responses: 124
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Help Scout
Help Scout
8.4
Responses: 135
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Help Scout
Help Scout
8.4
Responses: 120
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Help Scout
Help Scout
8.2
Responses: 15
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Help Scout
Help Scout
8.6
Responses: 123
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Help Scout
Help Scout
8.8
Responses: 125
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Help Scout
Help Scout
7.9
Responses: 52
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Help Scout
Help Scout
8.6
Responses: 72
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Help Scout
Help Scout
8.1
Responses: 67
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Help Scout
Help Scout
8.2
Responses: 36
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Help Scout
Help Scout
8.1
Responses: 42
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Help Scout
Help Scout
8.6
Responses: 52
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Help Scout
Help Scout
8.1
Responses: 44
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Help Scout
Help Scout
8.6
Responses: 71
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Help Scout
Help Scout
7.5
Responses: 39
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Help Scout
Help Scout
8.7
Responses: 10
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Help Scout
Help Scout
9.2
Responses: 114
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Help Scout
Help Scout
7.4
Responses: 65
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Help Scout
Help Scout
7.9
Responses: 39
Verified Feature
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Help Scout
Help Scout
8.3
Responses: 8
Verified Feature
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Help Scout
Help Scout
7.5
Responses: 6
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Help Scout
Help Scout
8.6
Responses: 64
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Help Scout
Help Scout
8.6
Responses: 43
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Help Scout
Help Scout
8.0
Responses: 109
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Help Scout
Help Scout
8.2
Responses: 115
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Help Scout were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Help Scout
Help Scout
57.3%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Help Scout
Help Scout
37.1%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Help Scout
Help Scout
5.6%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Help Scout
Help Scout Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Help Scout
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
HappyFox Help Desk
GE
Administrator in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Help Scout
G
User in Hospital & Health Care

Integration is very minimal, especially compared to Zendesk

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Help Scout
Help Scout Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Monty the Mongoose crying
Help Scout has no more discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Help Scout
Help Scout Screenshots
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