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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Mid-Market (65.0% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,315)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSeismic Knowledge
Star Rating
(103)4.3 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Seismic KnowledgeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Use with a score of 9.2, making it more intuitive for new users compared to Seismic Knowledge, which has a score of 8.9. Reviewers mention that Guru's interface is straightforward and user-friendly, facilitating quicker onboarding.
- Reviewers mention that Guru's Quality of Support is notably higher at 9.4, while Seismic Knowledge scores 8.8. Users on G2 highlight Guru's responsive customer service and helpful resources, which enhance the overall user experience.
- G2 users indicate that Guru's Knowledge Base feature is superior, scoring 9.7 compared to Seismic Knowledge's 8.5. Users report that Guru provides comprehensive documentation and easy access to information, which aids in effective knowledge management.
- Users say that Guru's Data Centralization capabilities are impressive, with a score of 9.6, while Seismic Knowledge lacks in this area. Reviewers mention that Guru's insight engines allow for better data organization and retrieval, making it easier to find relevant information.
- Reviewers mention that Guru's Integrations score of 9.2 is competitive, but Seismic Knowledge slightly edges out with a score of 9.3. Users report that Seismic Knowledge offers a broader range of integrations, which can be beneficial for companies looking to connect various tools.
- Users on G2 report that Guru's Performance and Reliability is rated at 9.5, while Seismic Knowledge is at 9.3. Reviewers say that Guru consistently performs well under load, ensuring that users can access information without delays, which is crucial for productivity.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Seismic Knowledge
No pricing availableFree Trial
Guru
Free Trial is available
Seismic Knowledge
Free Trial is available
Ratings
Meets Requirements
9.2
1,911
8.4
85
Ease of Use
9.2
1,933
8.8
85
Ease of Setup
9.3
950
9.3
25
Ease of Admin
9.0
476
8.1
25
Quality of Support
9.3
1,509
8.8
68
Has the product been a good partner in doing business?
9.4
429
9.4
21
Product Direction (% positive)
9.2
1,810
9.0
79
Features by Category
Content Management
9.3
106
Not enough data
9.3
105
Not enough data
9.4
105
Not enough data
Content Discovery
9.4
106
Not enough data
9.2
104
Not enough data
9.2
103
Not enough data
8.9
102
Not enough data
9.3
99
Not enough data
9.1
102
Not enough data
Generative AI
9.1
64
Not enough data
9.2
65
Not enough data
Administration
9.2
676
7.6
9
9.2
670
8.3
11
9.1
665
7.7
8
Knowledge Management
9.6
789
8.3
11
9.2
739
6.7
8
9.2
700
7.2
9
Compliance
9.2
686
8.7
9
9.2
656
8.0
5
9.2
652
Feature Not Available
9.1
631
8.7
5
Customer Support
9.2
759
7.9
14
9.2
718
7.7
10
9.0
646
Feature Not Available
Data Security
9.2
633
9.0
5
9.2
629
9.2
6
9.3
650
8.6
6
9.1
633
8.3
5
Administration
9.2
677
7.8
6
9.3
700
7.1
8
9.4
767
9.3
9
Generative AI
9.0
483
Not enough data
Account Options
Not enough data
8.7
10
Not enough data
7.8
9
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.8
10
Q&A Tools
Not enough data
9.2
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
8.8
11
Not enough data
8.6
12
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
9.0
684
Not enough data
9.1
640
Not enough data
9.0
683
Not enough data
8.8
583
Not enough data
8.9
543
Not enough data
9.1
555
Not enough data
Knowledge Dissemination
8.9
667
Not enough data
9.0
665
Not enough data
9.5
737
Not enough data
9.1
713
Not enough data
9.1
575
Not enough data
9.2
577
Not enough data
9.3
580
Not enough data
9.0
547
Not enough data
9.2
559
Not enough data
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
101
Not enough data
8.8
98
Not enough data
Compatibility
9.3
94
Not enough data
8.9
91
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.1
92
Not enough data
9.4
95
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
92
Not enough data
AI powered search - Enterprise Search Software
8.6
29
Not enough data
8.2
27
Not enough data
9.4
29
Not enough data
Functionality
9.0
92
Not enough data
9.3
94
Not enough data
9.1
93
Not enough data
Compatibility - Enterprise Search Software
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
Functionality - Enterprise Search Software
8.8
27
Not enough data
9.5
27
Not enough data
9.0
28
Not enough data
Search Queries - Enterprise Search Software
8.9
28
Not enough data
9.5
30
Not enough data
8.4
30
Not enough data
9.2
28
Not enough data
Responses
8.6
53
Not enough data
8.7
53
Not enough data
9.2
56
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.3
51
Not enough data
8.2
53
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
56
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
56
Not enough data
8.8
54
Not enough data
Generative AI
9.0
56
Not enough data
8.8
54
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
11
Not enough data
8.0
11
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Seismic Knowledge are categorized as Contact Center Knowledge Base
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Seismic Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Computer Software
21.0%
Financial Services
18.0%
Information Technology and Services
7.0%
Education Management
5.0%
Non-Profit Organization Management
4.0%
Other
45.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Do we have enough existing content for Obie to be useful?
1 Comment
Official Response from Seismic Knowledge
While Obie fits best with growing organizations (75+), it's never too early to start thinking about knowledge management! In fact, Obie.ai is a great...Read more
We have too much information, unorganized across different tools. Is Obie still a fit?
1 Comment
Official Response from Seismic Knowledge
Did you say a perfect storm?! A common worry is that you need to organize the knowledge you have before being able to take advantage of Obie. Our technology...Read more
Is there a lot of effort to get started with Obie?
1 Comment
Official Response from Seismic Knowledge
A common trade-off for knowledge platforms is your time. Well, not with Obie. Our platform is built to connect with existing knowledge in seconds, and can be...Read more
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