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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Enterprise (49.0% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,325)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansHCL Connections
Star Rating
(517)3.9 out of 5
Market Segments
Enterprise (49.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HCL ConnectionsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HCL Connections excels in "Data Centralization - Insight Engines" with a score of 9.6, making it a strong choice for organizations needing robust data management capabilities. In contrast, Guru shines in "Knowledge Base" with a score of 9.7, indicating its strength in providing easily accessible information and resources.
- Reviewers mention that HCL Connections has a lower "Ease of Setup" score of 7.3, which can lead to a more challenging onboarding experience. Conversely, Guru's score of 9.3 in this area suggests a more user-friendly setup process, making it easier for teams to get started quickly.
- G2 users highlight that Guru's "Quality of Support" is rated at 9.4, with many reviewers praising the responsiveness and helpfulness of the support team. HCL Connections, while still respectable at 8.0, does not match the level of support that users experience with Guru.
- Users on G2 report that HCL Connections offers strong "File Sharing" capabilities with a score of 8.3, but Guru outperforms it with a score of 9.2, indicating a more seamless experience for document collaboration and sharing among team members.
- Reviewers mention that Guru's "Knowledge Sharing" feature is rated at 9.7, which is particularly beneficial for teams looking to foster collaboration and information exchange. HCL Connections, while effective, does not reach the same level of user satisfaction in this area.
- Users say that HCL Connections has a solid "Performance and Reliability" score of 8.4, but Guru's higher score of 9.4 indicates a more dependable platform, which is crucial for organizations that rely heavily on consistent software performance for their daily operations.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
HCL Connections
No pricing availableFree Trial
Guru
Free Trial is available
HCL Connections
Free Trial is available
Ratings
Meets Requirements
9.2
1,918
8.3
432
Ease of Use
9.2
1,940
8.2
436
Ease of Setup
9.3
957
7.3
96
Ease of Admin
9.0
476
7.4
94
Quality of Support
9.3
1,516
8.0
376
Has the product been a good partner in doing business?
9.4
429
8.0
90
Product Direction (% positive)
9.2
1,817
6.9
426
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.3
112
Not enough data
9.3
110
Not enough data
9.3
112
Not enough data
Content Discovery
9.4
113
Not enough data
9.2
111
Not enough data
9.2
110
Not enough data
9.0
105
Not enough data
9.3
103
Not enough data
9.1
106
Not enough data
Generative AI
9.2
71
Not enough data
9.2
72
Not enough data
Administration
9.2
679
Not enough data
9.2
673
Not enough data
9.1
669
Not enough data
Knowledge Management
9.6
795
Not enough data
9.2
742
Not enough data
9.2
702
Not enough data
Compliance
9.2
692
Not enough data
9.1
660
Not enough data
9.2
656
Not enough data
9.1
635
Not enough data
Customer Support
9.2
765
Not enough data
9.2
724
Not enough data
9.0
648
Not enough data
Data Security
9.2
635
Not enough data
9.2
633
Not enough data
9.3
654
Not enough data
9.1
636
Not enough data
Administration
9.2
682
Not enough data
9.3
705
Not enough data
9.4
773
Not enough data
Generative AI
9.0
489
Not enough data
Knowledge Pages
9.0
689
Not enough data
9.1
643
Not enough data
9.0
688
Not enough data
8.8
589
Not enough data
8.9
550
Not enough data
9.1
562
Not enough data
Knowledge Dissemination
8.9
670
Not enough data
9.0
670
Not enough data
9.5
744
Not enough data
9.1
718
Not enough data
9.1
582
Not enough data
9.2
584
Not enough data
9.3
583
Not enough data
9.0
554
Not enough data
9.1
566
Not enough data
Agentic AI - Knowledge Base
8.6
102
Not enough data
9.0
105
Not enough data
8.9
103
Not enough data
Compatibility
9.3
100
Not enough data
8.9
96
Not enough data
8.9
94
Not enough data
Agentic AI - Enterprise Search Software
8.7
46
Not enough data
8.7
43
Not enough data
9.0
44
Not enough data
8.8
42
Not enough data
9.0
45
Not enough data
8.7
43
Not enough data
Search Queries
9.1
96
Not enough data
9.4
100
Not enough data
9.1
92
Not enough data
9.1
88
Not enough data
9.3
97
Not enough data
AI powered search - Enterprise Search Software
8.5
33
Not enough data
8.3
29
Not enough data
9.5
34
Not enough data
Functionality
9.0
95
Not enough data
9.3
99
Not enough data
9.1
97
Not enough data
Compatibility - Enterprise Search Software
8.9
29
Not enough data
9.5
32
Not enough data
8.7
29
Not enough data
Functionality - Enterprise Search Software
8.9
29
Not enough data
9.5
29
Not enough data
9.1
30
Not enough data
Search Queries - Enterprise Search Software
8.9
30
Not enough data
9.5
32
Not enough data
8.4
32
Not enough data
9.3
30
Not enough data
Responses
8.6
56
Not enough data
8.7
60
Not enough data
9.2
63
Not enough data
Automation - AI Agents
8.7
53
Not enough data
8.4
56
Not enough data
8.2
59
Not enough data
8.9
56
Not enough data
9.0
54
Not enough data
Platform
8.8
60
Not enough data
8.8
54
Not enough data
8.6
58
Not enough data
Autonomy - AI Agents
8.9
58
Not enough data
8.8
57
Not enough data
8.8
60
Not enough data
8.9
57
Not enough data
Generative AI
9.0
63
Not enough data
8.9
61
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and HCL Connections share no categories
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
HCL Connections is categorized as Employee Intranet
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HCL Connections
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.1%
Information Technology and Services
6.8%
Hospital & Health Care
5.3%
Retail
5.1%
Education Management
4.4%
Higher Education
3.6%
Other
74.8%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
HCL Connections has no discussions with answers
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