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Compare Gryphon ONE and Observe.AI 
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At a Glance
Market Segments
Enterprise (78.0% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Gryphon ONE
Star Rating
(442)4.2 out of 5
Market Segments
Enterprise (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 4 pricing plansObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Gryphon.ai excels in Call Recording with a score of 9.5, highlighting its reliability and clarity in capturing conversations, while Observe.AI, although strong, scores slightly lower at 8.2, indicating room for improvement in this area.
- Users report that Observe.AI shines in Ease of Use with a score of 9.3, making it more user-friendly for new agents compared to Gryphon.ai's score of 8.4, which some users find less intuitive.
- G2 users note that Gryphon.ai has a robust Call Analysis feature with a score of 9.2, providing detailed insights into call performance, whereas Observe.AI's score of 9.0 suggests it offers solid analysis but may lack some advanced functionalities.
- Users on G2 highlight that Observe.AI's Quality of Support is exceptional, scoring 9.3, with many reviewers praising the responsiveness and helpfulness of the support team, while Gryphon.ai's score of 8.8 indicates a good but slightly less responsive support experience.
- Reviewers say that Observe.AI's Generative AI Text Summarization feature is particularly impressive, scoring 9.1, which helps in quickly digesting call notes, while Gryphon.ai's score of 8.7 suggests it may not be as effective in summarizing content.
- Users report that Gryphon.ai's Product Direction score of 6.5 indicates some concerns about future updates and features, while Observe.AI's impressive score of 9.8 suggests a strong commitment to innovation and user feedback integration.
Pricing
Entry-Level Pricing
Gryphon ONE
Gryphon ONE Advanced Edition
Contact Us
Per Year
Provides a comprehensive, automated platform for proactive contact compliance, streamlining adherence to TCPA, state, and business-specific regulations.
- All Foundation Features
- Web Service API
- Salesforce Integration
Observe.AI
No pricing availableFree Trial
Gryphon ONE
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
8.7
332
8.8
185
Ease of Use
8.5
347
9.2
185
Ease of Setup
8.5
122
9.0
108
Ease of Admin
8.3
125
9.2
91
Quality of Support
8.8
311
9.2
181
Has the product been a good partner in doing business?
8.9
120
9.3
93
Product Direction (% positive)
6.5
342
9.7
177
Features by Category
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Organization
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.5
43
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.0
40
Agent Performance Management
Not enough data
9.3
40
Not enough data
8.7
42
Not enough data
9.1
43
Generative AI
Not enough data
8.9
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Engagement
Not enough data
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Feature Not Available
8.8
28
Not enough data
8.8
28
Compliance
8.8
8
Not enough data
8.8
8
Not enough data
6.4
7
Not enough data
Management
7.5
8
Not enough data
8.5
8
Not enough data
6.0
8
Not enough data
6.9
6
Not enough data
Integration
7.6
7
Not enough data
6.7
6
Not enough data
7.9
7
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feedback Sources
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
24
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.1
117
|
Verified
Not enough data
7.5
92
|
Verified
Not enough data
8.3
156
|
Verified
Not enough data
8.0
125
|
Verified
Not enough data
Not enough data
Not enough data
Contacts
7.7
100
Not enough data
Feature Not Available
Not enough data
7.9
128
|
Verified
Not enough data
Insights
7.5
99
|
Verified
Not enough data
8.4
149
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
70
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gryphon ONE and Observe.AI are categorized as Contact Center Quality Assurance and Conversation Intelligence
Unique Categories
Gryphon ONE is categorized as Feedback Analytics, Call Compliance, AI Sales Assistant, Sales Coaching, and Outbound Call Tracking
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Gryphon ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Security and Investigations
39.0%
Financial Services
17.3%
Telecommunications
8.4%
Insurance
8.4%
Marketing and Advertising
3.5%
Other
23.5%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Discussions
Gryphon ONE has no discussions with answers
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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