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Compare Grasp and Trengo 
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At a Glance
Market Segments
Small-Business (36.4% of reviews)
Small-Business (72.2% of reviews)
Entry-Level Pricing
€29.00 1 /user/month
€349.00 10 User Per Month
Grasp
Star Rating
(12)4.5 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
€29.00 1 /user/month
Browse all 3 pricing plansTrengo
Star Rating
(243)4.3 out of 5
Market Segments
Small-Business (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grasp excels in its Response Automation feature, scoring 8.7, which allows for efficient handling of customer inquiries. In contrast, Trengo's score of 7.9 indicates it may not automate responses as effectively, leading to potential delays in customer service.
- Reviewers mention that Grasp's SLA Management is rated at 8.5, providing robust tools for managing service level agreements, while Trengo's lower score of 6.7 suggests it may lack comprehensive SLA features, which could impact service reliability.
- G2 users highlight Grasp's superior Unified Inbox feature with a score of 8.8, which streamlines communication across channels. Trengo, with a score of 7.6, may not offer the same level of integration, potentially complicating user experience.
- Users on G2 report that Grasp's Ticket Collaboration feature is highly rated at 8.6, facilitating teamwork on customer issues. In comparison, Trengo's score of 8.2 indicates it may not support collaborative efforts as effectively, which could hinder team productivity.
- Reviewers mention that Grasp's Customer and Contacts Database is rated at 8.1, providing a solid foundation for managing customer relationships. Trengo's score of 8.0 suggests it may offer similar functionality but lacks standout features that enhance user experience.
- Users say that Grasp's Quality of Support is consistently rated at 8.8, indicating a strong support system for users. Trengo matches this score but lacks specific user testimonials that highlight exceptional support experiences, which could be a deciding factor for potential buyers.
Pricing
Entry-Level Pricing
Grasp
Premium
€29.00
1 /user/month
For small service teams wishing to professionalise.
- Unlimited conversations
- 1 team inbox
- Unlimited contacts
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Grasp
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.6
11
8.2
211
Ease of Use
8.8
11
8.6
215
Ease of Setup
Not enough data
8.2
157
Ease of Admin
Not enough data
8.3
140
Quality of Support
8.8
11
8.8
215
Has the product been a good partner in doing business?
Not enough data
8.8
141
Product Direction (% positive)
8.9
11
9.0
216
Features by Category
Ticket and Case Management
8.3
6
8.3
30
8.6
7
8.2
30
8.1
7
8.2
29
8.7
9
7.9
30
8.5
9
6.7
25
8.3
7
7.7
26
8.6
6
8.2
30
8.1
6
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
7
Feature Not Available
8.0
5
8.1
31
8.8
7
7.6
31
9.0
8
7.9
30
8.3
5
6.8
25
Platform
Not enough data
6.7
32
Not enough data
7.6
72
|
Verified
Not enough data
8.0
33
Not enough data
7.8
30
Not enough data
7.3
33
9.3
5
7.7
32
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.5
83
Not enough data
7.5
70
Not enough data
6.8
70
Design
Not enough data
7.6
72
Not enough data
6.9
67
Not enough data
7.7
78
Not enough data
7.7
76
Not enough data
7.6
70
Generative AI
Not enough data
6.0
55
Not enough data
6.0
53
Inbox Tools
Not enough data
8.7
23
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.5
12
Not enough data
5.7
12
Not enough data
6.8
12
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.5
12
Not enough data
6.8
12
Generative AI
Not enough data
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Communication
Not enough data
8.2
49
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
7.5
40
Not enough data
7.9
42
|
Verified
Not enough data
7.4
35
Internal Use
Not enough data
7.6
72
|
Verified
Not enough data
7.7
50
|
Verified
Not enough data
7.5
40
Not enough data
7.4
45
|
Verified
Not enough data
8.8
56
|
Verified
Not enough data
7.7
55
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
7.5
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Self-Service Platform
Not enough data
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Process
Not enough data
8.5(won by default)
36
Not enough data
8.6(won by default)
35
Not enough data
7.7(won by default)
28
Channels
Not enough data
8.6(won by default)
42
Not enough data
8.5(won by default)
40
Not enough data
8.2(won by default)
38
Not enough data
5.7(won by default)
33
Not enough data
8.0(won by default)
35
Insight
Not enough data
7.2(won by default)
27
Not enough data
7.5(won by default)
34
Not enough data
7.2(won by default)
29
Not enough data
7.7(won by default)
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Categories
Categories
Shared Categories
Grasp and Trengo are categorized as Help Desk and Customer Communications Management
Unique Categories
Grasp has no unique categories
Reviews
Reviewers' Company Size
Grasp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
36.4%
Mechanical or Industrial Engineering
9.1%
Internet
9.1%
Events Services
9.1%
E-Learning
9.1%
Other
27.3%
Leisure, Travel & Tourism
7.5%
Apparel & Fashion
5.4%
Retail
5.0%
Consumer Services
5.0%
Marketing and Advertising
4.1%
Other
73.0%
Alternatives
Discussions
Grasp has no discussions with answers
Trengo has no discussions with answers
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