# Grafana Labs vs ServiceNow IT Service Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that Grafana Labs excels in providing a powerful open-source dashboard and observability platform, with users praising its ability to **monitor and analyze logs** effectively. This makes it a great choice for teams looking for a customizable and visually appealing way to track KPIs. - **Users say** that ServiceNow IT Service Management stands out for its ability to **centralize support requests** , allowing organizations to resolve issues more efficiently. Reviewers appreciate the streamlined approach to incident, problem, change, and request management, which simplifies operations across various teams. - **According to verified reviews** , both products receive high marks for **ease of use** , with users finding them intuitive. However, ServiceNow's extensive feature set and integration capabilities make it particularly appealing for larger enterprises that require a comprehensive solution. - **Reviewers mention** that while Grafana Labs offers beautiful, interactive dashboards, it may not fully meet the needs of larger organizations that require more robust incident management features. Users have noted that it shines in **alerting capabilities** , but may lack some of the advanced functionalities found in ServiceNow. - **Users highlight** that ServiceNow IT Service Management provides a consistent experience, which is crucial for organizations that prioritize reliability over speed. The platform's ability to ensure that tickets are routed correctly is a significant advantage, as noted by long-term users who value its **predictable performance**. - **G2 reviewers indicate** that while Grafana Labs has a strong community backing and is ideal for mid-market companies, ServiceNow's extensive market presence and user base make it a more trusted choice for enterprises looking for a comprehensive IT service management solution. | | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | | **Total Reviews** | 161 | 1,936 | | **Largest Market Segment** | Mid-Market (45.1% of reviews) | Enterprise (73.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Grafana Labs Pros: - Data Visualization (18 reviews) - Ease of Use (18 reviews) Cons: - Learning Curve (16 reviews) - Complex Setup (13 reviews) ### ServiceNow IT Service Management Pros: - Ease of Use (168 reviews) - Incident Management (112 reviews) Cons: - Learning Curve (72 reviews) - Expensive (60 reviews) --- ## Ratings Comparison | Rating | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Meets Requirements** | 8.8 (126 reviews) | 8.9 (925 reviews) | | **Ease of Use** | 8.5 (128 reviews) | 8.5 (1401 reviews) | | **Ease of Setup** | 8.2 (81 reviews) | 8.2 (775 reviews) | | **Ease of Admin** | 8.6 (54 reviews) | 8.6 (340 reviews) | | **Quality of Support** | 8.1 (99 reviews) | 8.6 (1018 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (44 reviews) | 8.9 (335 reviews) | | **Product Direction (% positive)** | 9.0 (123 reviews) | 8.9 (926 reviews) | --- ## Pricing ### Grafana Labs #### Entry-Level Pricing No pricing available #### Free Trial Yes ### ServiceNow IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | N/A | N/A | | **ServiceNow IT Service Management** | 8.6/10 | 702 | #### Administration | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Change Management** | Not enough data | 9.2 (338 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.8 (261 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.8 (328 reviews) ✓ Verified | #### Service Desk | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Help Desk** | Not enough data | 9.4 (410 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.3 (327 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 9.1 (379 reviews) ✓ Verified | #### Management | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Reporting** | Not enough data | 8.9 (328 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.6 (247 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.8 (244 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.9 (242 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.4 (222 reviews) | #### Functionality | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Ticketing System** | Not enough data | 9.5 (425 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.7 (229 reviews) | | **Alerting** | Not enough data | 8.7 (235 reviews) ✓ Verified | | **Automation** | Not enough data | 9.1 (353 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.6 (56 reviews) | | **Multi-step Planning** | Not enough data | 7.6 (48 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (141 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | | **Natural Language Interaction** | Not enough data | 7.5 (52 reviews) | | **Proactive Assistance** | Not enough data | 7.3 (51 reviews) | | **Decision Making** | Not enough data | 7.7 (53 reviews) | ### Database Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.8/10 | 17 | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Monitoring** | 9.6 (16 reviews) | Not enough data | | **Alerting** | 8.3 (15 reviews) | Not enough data | | **Logging** | 8.1 (14 reviews) | Not enough data | | **Response Time** | 9.0 (16 reviews) | Not enough data | | **Reporting** | 8.3 (14 reviews) | Not enough data | | **Data Visualization** | 9.2 (16 reviews) | Not enough data | #### Agentic AI - Database Monitoring | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Cloud Infrastructure Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.5/10 | 24 | | **ServiceNow IT Service Management** | N/A | N/A | #### Monitoring | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Usage Monitoring** | 9.2 (20 reviews) | Not enough data | | **Database Monitoring** | 8.8 (20 reviews) | Not enough data | | **API Monitoring** | 9.0 (21 reviews) | Not enough data | | **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.2 (23 reviews) | Not enough data | | **Security and Compliance Monitoring** | 8.3 (5 reviews) | Not enough data | #### Administration | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Activity Monitoring** | 8.9 (19 reviews) | Not enough data | | **Multi-Cloud Management** | 8.0 (18 reviews) | Not enough data | | **Automation** | 7.7 (17 reviews) | Not enough data | | **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | #### Analysis | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Reporting** | 8.0 (17 reviews) | Not enough data | | **Dashboards and Visualizations** | 9.6 (24 reviews) | Not enough data | | **Spend Forecasting and Optimization** | 7.0 (15 reviews) | Not enough data | #### Agentic AI - Cloud Infrastructure Monitoring | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### AI Automation - Cloud Infrastructure Monitoring | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **AI-Powered Anomaly Detection** | Not enough data | Not enough data | | **AI-Driven Insight Recommendations** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.4/10 | 10 | | **ServiceNow IT Service Management** | 8.3/10 | 314 | #### Monitoring | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Constant Monitoring** | 8.9 (9 reviews) | 8.9 (225 reviews) ✓ Verified | | **Timely Alerts** | 9.3 (10 reviews) | 9.1 (243 reviews) ✓ Verified | | **TIcket Accuracy** | 8.5 (9 reviews) | 9.1 (248 reviews) ✓ Verified | | **AI Monitoring** | 8.0 (5 reviews) | 7.7 (33 reviews) | #### Management Tools | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Ticket Assignment** | 8.3 (9 reviews) | 9.2 (253 reviews) ✓ Verified | | **Standardization** | 7.6 (9 reviews) | 9.1 (254 reviews) | | **Lifecycle Visualization** | 8.1 (9 reviews) | 8.7 (237 reviews) ✓ Verified | #### Generative AI | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | 8.0 (5 reviews) | 8.3 (108 reviews) | | **AI Text Summarization** | 8.0 (5 reviews) | 8.3 (124 reviews) | #### Agentic AI - Incident Management | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | | **Multi-step Planning** | 8.3 (5 reviews) | 7.4 (28 reviews) | | **Cross-system Integration** | 9.3 (5 reviews) | 8.0 (35 reviews) | | **Adaptive Learning** | 8.3 (5 reviews) | 7.6 (28 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | | **Proactive Assistance** | 8.0 (5 reviews) | 7.8 (29 reviews) | | **Decision Making** | Not enough data | 7.9 (30 reviews) | ### Log Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.6/10 | 21 | | **ServiceNow IT Service Management** | N/A | N/A | #### Visibility | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Dashboards and Visualizations** | 9.5 (21 reviews) | Not enough data | | **Alerts and Notifications** | 8.1 (21 reviews) | Not enough data | | **Reporting** | 8.1 (18 reviews) | Not enough data | #### Monitoring and Management | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Automation** | 8.2 (17 reviews) | Not enough data | | **Performance Baseline** | 8.2 (17 reviews) | Not enough data | | **Real-Time Monitoring** | 9.0 (20 reviews) | Not enough data | #### Agentic AI - Log Monitoring | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 9.0 (5 reviews) | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.3/10 | 20 | | **ServiceNow IT Service Management** | N/A | N/A | #### Monitoring | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Performance Baselines** | 8.6 (16 reviews) | Not enough data | | **Performance Analysis** | 8.6 (16 reviews) | Not enough data | | **Performance Monitoring** | 8.9 (18 reviews) | Not enough data | | **AI/ML Assistance** | 7.4 (15 reviews) | Not enough data | | **Multi-System Monitoring** | 8.1 (16 reviews) | Not enough data | #### Response | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Dashboards and Visualization** | 9.1 (17 reviews) | Not enough data | | **Incident Alerting** | 8.4 (16 reviews) | Not enough data | | **Root Cause Analysis (RCA)** | 8.5 (16 reviews) | Not enough data | #### Agentic AI - Application Performance Monitoring (APM) | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Performance | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Real User Monitoring (RUM)** | 7.8 (16 reviews) | Not enough data | | **Second by Second Metrics** | 8.3 (16 reviews) | Not enough data | #### Functionality | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Synthetic Monitoring** | 7.9 (15 reviews) | Not enough data | | **Dynamic Transaction Mapping** | 7.9 (14 reviews) | Not enough data | | **Load Balancing** | 7.8 (13 reviews) | Not enough data | | **Cloud Observability** | 8.5 (13 reviews) | Not enough data | ### Container Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.6/10 | 43 | | **ServiceNow IT Service Management** | N/A | N/A | #### Alerts management | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Multi-mode alerts** | 8.9 (25 reviews) | Not enough data | | **Opimization alerts** | 8.8 (28 reviews) | Not enough data | | **Incident alerts** | 8.9 (33 reviews) | Not enough data | #### Monitoring | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Resource utilization** | 8.5 (28 reviews) | Not enough data | | **Real-time monitoring** | 9.0 (35 reviews) | Not enough data | | **Performance baseline** | 8.4 (27 reviews) | Not enough data | | **API monitoring** | 8.5 (26 reviews) | Not enough data | #### Automation | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Resolution automation** | 8.5 (23 reviews) | Not enough data | | **Automation** | 8.7 (25 reviews) | Not enough data | #### Analysis | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Search** | 8.4 (29 reviews) | Not enough data | | **Reporting** | 8.5 (27 reviews) | Not enough data | | **Visualization** | 9.1 (38 reviews) | Not enough data | | **Track trends** | 8.6 (28 reviews) | Not enough data | #### Issue Resolution | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Root cause identification** | 8.3 (23 reviews) | Not enough data | | **Resolution guidance** | 8.2 (21 reviews) | Not enough data | | **Proactive identification** | 8.3 (26 reviews) | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 6.2/10 | 9 | | **ServiceNow IT Service Management** | N/A | N/A | #### Generative AI | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | 6.2 (7 reviews) | Not enough data | #### Agentic AI - IT Alerting | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Observability Software | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 9.0/10 | 6 | | **ServiceNow IT Service Management** | N/A | N/A | #### Telemetry Collection & Ingestion - Observability | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Multi-Telemetry Ingestion** | Not enough data | Not enough data | | **OpenTelemetry Support** | Not enough data | Not enough data | #### Agentic AI - Observability Software | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Visualization & Dashboards - Observability | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Service Dependency Mapping** | Not enough data | Not enough data | | **Unified Dashboard** | 9.0 (5 reviews) | Not enough data | | **Trace Visualization** | Not enough data | Not enough data | #### Correlation & Root Cause Analysis - Observability | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Root Cause Detection** | Not enough data | Not enough data | | **Intelligent Alerting** | Not enough data | Not enough data | #### Scalability & Ecosystem Integration - Observability | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Kubernetes Monitoring** | Not enough data | Not enough data | | **Hybrid/Multi-Cloud Support** | Not enough data | Not enough data | #### AI Features - Observability | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Predictive Insights** | Not enough data | Not enough data | | **AI-Generated Incident Summaries** | Not enough data | Not enough data | | **AI Anomaly Detection** | Not enough data | Not enough data | ### AWS Marketplace | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Agentic AI - AWS Marketplace | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | N/A | N/A | | **ServiceNow IT Service Management** | 8.5/10 | 408 | #### Incident Management | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Automate Ticket Routing** | Not enough data | 9.0 (333 reviews) | | **Ticket Prioritization** | Not enough data | 9.0 (327 reviews) | | **Ticket Notifications** | Not enough data | 9.1 (334 reviews) | | **Knowledge Base** | Not enough data | 8.8 (321 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (306 reviews) | #### Reporting | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Dashboards** | Not enough data | 8.8 (330 reviews) | | **Time Tracking** | Not enough data | 8.8 (290 reviews) | | **Surveys** | Not enough data | 8.5 (179 reviews) | #### Access & Usability | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Mobile** | Not enough data | 8.0 (240 reviews) | | **Self Service** | Not enough data | 8.8 (304 reviews) | | **Active Directory** | Not enough data | 8.5 (263 reviews) | | **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | #### Agentic AI - Service Desk | Feature | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | | **Multi-step Planning** | Not enough data | 8.2 (22 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | | **Adaptive Learning** | Not enough data | 8.0 (20 reviews) | | **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | | **Decision Making** | Not enough data | 7.9 (20 reviews) | --- ## Categories **Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management) **Unique to Grafana Labs (9):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software), [Emerging AI Software](https://www.g2.com/categories/emerging-ai-software) **Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Grafana Labs | ServiceNow IT Service Management | |---|---|---| | **Small-Business** | 26.1% | 5.8% | | **Mid-Market** | 45.1% | 21.1% | | **Enterprise** | 28.8% | 73.1% | ### By Industry #### Grafana Labs - **Information Technology and Services:** 26.8% - **Computer Software:** 22.9% - **Financial Services:** 5.9% - **Internet:** 3.9% - **Telecommunications:** 3.9% - **Logistics and Supply Chain:** 2.0% - **Gambling & Casinos:** 2.0% - **Education Management:** 2.0% - **Research:** 2.0% - **Computer & Network Security:** 2.0% - **Other:** 26.8% #### ServiceNow IT Service Management - **Information Technology and Services:** 24.3% - **Hospital & Health Care:** 7.4% - **Computer Software:** 6.6% - **Financial Services:** 5.8% - **Computer & Network Security:** 3.5% - **Insurance:** 3.5% - **Higher Education:** 3.2% - **Banking:** 2.9% - **Manufacturing:** 2.4% - **Retail:** 2.4% - **Other:** 38.0% --- ## Alternatives ### Alternatives to Grafana Labs - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1366 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (480 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (305 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (376 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (332 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (404 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (644 reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) — 4.3/5 stars (48 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (586 reviews) ### Alternatives to ServiceNow IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4999 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (286 reviews) - [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (629 reviews) --- ## Top Discussions ### Grafana Labs - Title: [.](https://www.g2.com/discussions/grafana) — 1 comment, 1 upvote > **Top comment:** "Its help to Monitoring, analysis of our app and also provide graphic visualisation and alert Tigger system." ### ServiceNow IT Service Management - Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...." - Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments > **Top comment:** "Industries used in Healthcare Financial services Government Manufacturing Telecommunications Education Platform can also be used for..." - Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..." - Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL: It allows us to develop an evident capability model that coordinates with enterprise..." - Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/grafana-labs-vs-servicenow-it-service-management)