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ServiceNow IT Service Management
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At a Glance
Market Segments
Mid-Market (43.7% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Grafana Labs
Star Rating
(142)4.5 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Grafana LabsServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grafana Labs excels in Data Visualization with a score of 9.6, allowing for highly customizable dashboards that users find intuitive and visually appealing. In contrast, ServiceNow IT Service Management, while strong in Dashboards and Visualizations with a score of 9.6, lacks the same level of customization flexibility.
- Reviewers mention that Grafana's Monitoring capabilities, particularly in Real-Time Monitoring and Usage Monitoring, score highly at 9.0, making it a preferred choice for users needing immediate insights. ServiceNow, while offering solid Incident Alerting at 7.9, does not match the real-time capabilities of Grafana.
- G2 users highlight that ServiceNow's Ticketing System is robust, scoring 9.4, with features like Automate Ticket Routing and Ticket Notifications that streamline incident management. In comparison, Grafana lacks a dedicated ticketing system, which may be a drawback for users needing comprehensive IT service management.
- Reviewers mention that Grafana's Alerting features, scoring 8.1, are effective but not as comprehensive as ServiceNow's, which scores 9.0 in Alerting and includes features like Incident Alerts that provide timely notifications for critical issues.
- Users on G2 report that ServiceNow's Knowledge Base integration, scoring 8.7, enhances the user experience by providing easy access to information and solutions. Grafana, while strong in monitoring, does not offer a similar feature, which may limit its usability for support teams.
- Reviewers say that Grafana's Response Time is impressive at 9.0, making it suitable for environments where speed is crucial. However, ServiceNow's overall Performance metrics, while solid, do not match the immediacy that Grafana provides in monitoring and response capabilities.
Pricing
Entry-Level Pricing
Grafana Labs
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Grafana Labs
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.8
108
8.9
774
Ease of Use
8.5
110
8.5
993
Ease of Setup
8.3
63
8.1
553
Ease of Admin
8.6
51
8.6
299
Quality of Support
8.0
86
8.5
702
Has the product been a good partner in doing business?
8.3
42
8.8
295
Product Direction (% positive)
8.8
106
8.8
752
Features by Category
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Functionality
9.7
10
Not enough data
8.5
10
Not enough data
7.6
9
Not enough data
9.0
10
Not enough data
8.0
10
Not enough data
9.2
10
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
17
Not enough data
8.8
16
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Not enough data
Not enough data
Administration
8.8
16
Not enough data
7.7
16
Not enough data
7.8
16
Not enough data
Not enough data
Not enough data
Analysis
7.9
15
Not enough data
9.5
18
Not enough data
6.8
14
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
9
8.9
223
|
Verified
9.3
9
9.0
232
|
Verified
8.5
9
9.1
235
|
Verified
8.0
5
7.5
31
Management Tools
8.3
9
9.2
235
|
Verified
7.6
9
9.0
227
8.1
9
8.7
219
|
Verified
Generative AI
8.0
5
8.3
106
8.0
5
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
8.3
5
7.2
26
9.3
5
7.5
26
8.3
5
7.3
25
Not enough data
7.7
25
8.0
5
7.5
25
Not enough data
7.6
26
Visibility
9.5
17
Not enough data
8.2
17
Not enough data
8.2
17
Not enough data
Monitoring and Management
8.2
16
Not enough data
8.2
17
Not enough data
9.0
17
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.6
16
Not enough data
8.6
16
Not enough data
8.8
17
Not enough data
7.4
15
Not enough data
8.1
15
Not enough data
Response
9.2
16
Not enough data
8.3
15
Not enough data
8.5
16
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
7.8
16
Not enough data
8.2
15
Not enough data
Functionality
7.9
15
Not enough data
7.9
14
Not enough data
7.8
13
Not enough data
8.5
13
Not enough data
Alerts management
8.9
23
Not enough data
8.8
26
Not enough data
9.1
27
Not enough data
Monitoring
8.5
26
Not enough data
8.8
27
Not enough data
8.4
25
Not enough data
8.6
24
Not enough data
Automation
8.6
22
Not enough data
8.8
24
Not enough data
Analysis
8.4
25
Not enough data
8.5
25
Not enough data
9.1
27
Not enough data
8.5
25
Not enough data
Issue Resolution
8.3
21
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Generative AI
6.2
7
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
Grafana Labs and ServiceNow IT Service Management are categorized as Incident Management
Unique Categories
Grafana Labs is categorized as AWS Marketplace, Container Monitoring, Log Monitoring, Cloud Infrastructure Monitoring, Database Monitoring, IT Alerting, Application Performance Monitoring (APM), and Observability Software
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
Grafana Labs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.4%
Computer Software
22.2%
Financial Services
5.9%
Telecommunications
4.4%
Internet
4.4%
Other
38.5%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
.
1 Comment
PC
Its help to Monitoring, analysis of our app and also provide graphic visualisation and alert Tigger system.Read more
Grafana Labs has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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