Top 10 ServiceNow IT Service Management Alternatives & Competitors

Top 10 Alternatives to ServiceNow IT Service Management Recently Reviewed By G2 Community

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Freshservice
By Freshworks
4.6/5
(1,305)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to ServiceNow IT Service Management, Freshservice is:
Slower to reach roi
More usable
Easier to set up
Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

Jira Service Management
By Atlassian
4.3/5
(949)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5
(764)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
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Reviewers say compared to ServiceNow IT Service Management, SolarWinds Service Desk is:
Slower to reach roi
Easier to set up
More usable
Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Incident Management
Service Desk
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NinjaOne
By NinjaOne
4.7/5
(3,207)
Product Description
NinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 customers.
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Reviewers say compared to ServiceNow IT Service Management, NinjaOne is:
Easier to set up
More usable
Easier to do business with
Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Incident Management

SysAid
By SysAid
4.5/5
(730)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to ServiceNow IT Service Management, SysAid is:
Slower to reach roi
More usable
Better at support
Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Service Desk

BMC Helix ITSM
By BMC Helix
3.7/5
(287)
Product Description
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.
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Reviewers say compared to ServiceNow IT Service Management, BMC Helix ITSM is:
Slower to reach roi
Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Service Desk

Ivanti Neurons for ITSM
By Ivanti
3.9/5
(189)
Product Description
Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.
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Reviewers say compared to ServiceNow IT Service Management, Ivanti Neurons for ITSM is:
Slower to reach roi
Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Service Desk

IFS assyst
By IFS
3.5/5
(14)
Product Description
assystSaaS Web-Based Service Desk Solution
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Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

OpenText Service Management Automation X (SMAX)
By OpenText
4.2/5
(72)
Product Description
OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.
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Reviewers say compared to ServiceNow IT Service Management, OpenText Service Management Automation X (SMAX) is:
Slower to reach roi
Categories in common with ServiceNow IT Service Management:
IT Service Management (ITSM) Tools
Service Desk

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This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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