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Compare GoTo Connect and OpenText Fax (RightFax) 
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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
No pricing available
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansOpenText Fax (RightFax)
Star Rating
(22)4.1 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Fax (RightFax)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in ease of use with a score of 9.0, while OpenText RightFax lags behind at 8.1. Reviewers mention that GoTo Connect's intuitive interface makes it simple for small businesses to adopt and utilize effectively.
- Reviewers say that GoTo Connect offers superior support quality, scoring 8.9 compared to OpenText RightFax's 7.9. Users on G2 highlight that GoTo Connect's customer service is responsive and helpful, which is crucial for small businesses needing quick resolutions.
- Users report that GoTo Connect shines in its communication features, particularly with desk-to-desk calls scoring 9.2, while OpenText RightFax's capabilities in this area are less emphasized. Reviewers mention that the seamless integration of voice and video calls enhances collaboration.
- G2 users highlight that OpenText RightFax is unmatched in sending capabilities, scoring a perfect 10.0 for fax number management. Users say that this feature is essential for enterprises that rely heavily on fax communications, making it a strong choice for larger organizations.
- Reviewers mention that GoTo Connect's advanced features, such as automated attendants (9.0) and voicemail to email (8.9), provide significant value for small businesses looking to streamline operations. In contrast, OpenText RightFax does not emphasize these features as strongly.
- Users on G2 report that GoTo Connect's flexibility in tenancy (7.8) is a drawback compared to OpenText RightFax, which is designed for enterprise-level scalability. Reviewers mention that this makes RightFax a better fit for larger organizations with complex needs.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
OpenText Fax (RightFax)
No pricing availableFree Trial
GoTo Connect
No trial information availableOpenText Fax (RightFax)
No trial information availableRatings
Meets Requirements
9.0
1,122
8.4
19
Ease of Use
9.0
1,135
8.1
19
Ease of Setup
8.7
796
7.7
11
Ease of Admin
8.9
778
8.3
11
Quality of Support
8.8
1,097
7.9
17
Has the product been a good partner in doing business?
9.1
771
7.0
11
Product Direction (% positive)
8.4
1,087
8.8
19
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
10.0
5
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
9.7
5
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
902
|
Verified
Not enough data
8.0
393
|
Verified
Not enough data
7.8
445
|
Verified
Not enough data
7.9
381
|
Verified
Not enough data
8.7
647
|
Verified
Not enough data
9.1
734
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
475
|
Verified
Not enough data
8.2
501
Not enough data
8.4
504
|
Verified
Not enough data
Advanced Features
8.6
728
|
Verified
Not enough data
9.0
687
|
Verified
Not enough data
9.1
776
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and OpenText Fax (RightFax) are categorized as Online Fax
Unique Categories
GoTo Connect is categorized as UCaaS Platforms, Auto Dialer, VoIP Providers, Contact Center, and Customer Communications Management
OpenText Fax (RightFax) has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText Fax (RightFax)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Insurance
25.0%
Hospital & Health Care
25.0%
Information Technology and Services
10.0%
Utilities
5.0%
Medical Practice
5.0%
Other
30.0%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
OpenText Fax (RightFax) has no discussions with answers
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