Compare Agentforce Field Service (formerly Salesforce Field Service) and GorillaDesk 
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Free Trial 1 Schedule Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(983)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansGorillaDesk
Star Rating
(42)4.8 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Schedule Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GorillaDesk excels in customer support, with users highlighting the outstanding responsiveness and deep product knowledge of the support team. This level of service is often noted as unmatched in the industry, making it a strong choice for small businesses seeking personalized assistance.
- Users say that Salesforce Field Service shines in its smart scheduling and real-time visibility, which are crucial for managing field operations efficiently. The integration with the broader Salesforce platform allows for seamless data management, enhancing overall operational effectiveness.
- According to verified reviews, GorillaDesk is praised for its ease of use and quick implementation process. Users appreciate how simple it is to transfer operations to the platform, often contrasting it with their previous experiences of lengthy setups with competitors.
- Reviewers mention that Salesforce Field Service, while powerful, can be less intuitive for new users, particularly in terms of setup and administration. Some users have expressed challenges in navigating the system, which may require a steeper learning curve compared to GorillaDesk.
- G2 reviewers highlight that GorillaDesk offers a highly customizable experience, allowing users to tailor features to their specific needs. This flexibility is often cited as a major advantage for small businesses looking to optimize their customer interactions.
- Users report that Salesforce Field Service provides a robust mobile app for technicians, which enhances field operations by ensuring that all important information is accessible in one location. This feature is particularly beneficial for mid-market companies that require efficient communication and data management on the go.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
GorillaDesk
BASIC
Free Trial
1 Schedule Per Month
Everything you need to run a smarter, more efficient field service business:
- Client Manager (CRM)
- Quotes, Estimates & Work Orders
- Scheduling & Dispatching
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableGorillaDesk
Free Trial is available
Ratings
Meets Requirements
8.6
349
9.3
32
Ease of Use
8.4
739
9.6
34
Ease of Setup
7.8
606
9.6
23
Ease of Admin
8.3
170
9.7
21
Quality of Support
8.6
339
9.6
33
Has the product been a good partner in doing business?
8.7
163
9.5
21
Product Direction (% positive)
9.0
342
9.6
33
Features by Category
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
9.8
7
8.6
270
9.6
8
8.6
276
9.3
7
8.4
268
Not enough data
On the Job
Feature Not Available
8.3
6
8.5
273
8.9
6
Feature Not Available
Not enough data
8.5
274
9.7
6
8.4
226
Not enough data
After the Job
8.6
278
9.3
9
8.6
272
8.9
6
8.2
226
10.0
8
8.7
227
9.7
6
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and GorillaDesk are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GorillaDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Consumer Services
40.5%
Environmental Services
31.0%
Chemicals
11.9%
Facilities Services
7.1%
Public Safety
2.4%
Other
7.1%
Alternatives
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
GorillaDesk has no discussions with answers
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