# Agentforce Field Service (formerly Salesforce Field Service) vs GorillaDesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GorillaDesk excels in **ease of use** , with many users appreciating its intuitive interface and customizable features. One user highlighted, "Everything is clickable and takes you directly where you need to go," making daily tasks more efficient.
- **Users say** that Agentforce Field Service stands out for its **autonomous dispatch capabilities** , which significantly streamline operations. A reviewer noted that the software can "reason through a problem before a human is even involved," enhancing responsiveness and efficiency in service management.
- **According to verified reviews** , GorillaDesk offers exceptional **customer support** , with users praising the quick response times and knowledgeable staff. One user mentioned, "The customer service is outstanding. They reply fast, and know their own product so well," which is crucial for small businesses needing reliable assistance.
- **Reviewers mention** that Agentforce Field Service has a robust **management system** that improves overall operations. Users have reported significant improvements in ground operations management, stating it has "eliminated inconsistencies" and enhanced customer service.
- **G2 reviewers highlight** that GorillaDesk's **reporting features** are a strong point, with users enjoying the detailed insights provided. One user expressed satisfaction with the reports and dashboard, indicating that the software continually adds new features to enhance user experience.
- **Users note** that while GorillaDesk is highly rated for **ease of setup** , Agentforce Field Service may require a more complex implementation process. A user shared that the software "changed everything about our business completely," but this transformation may come with a steeper learning curve for some teams.



| | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 1,047 | 43 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (100.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Free Trial 1 Schedule Per Month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### GorillaDesk

Pros:
- Appointment Management (1 reviews)
- Booking Management (1 reviews)

Cons:
- Complex Setup (1 reviews)
- Delays (1 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 9.3 (33 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 9.6 (35 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 9.6 (24 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.7 (22 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.6 (34 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.5 (22 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.6 (33 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### GorillaDesk

#### Entry-Level Pricing

Plan: BASIC

Price: Free Trial 1 Schedule Per Month

Description: Everything you need to run a smarter, more efficient field service business:

Key Features:
- Client Manager (CRM)
- Quotes, Estimates & Work Orders
- Scheduling & Dispatching

[Browse all 2 editions](https://www.g2.com/products/gorilladesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **GorillaDesk** | N/A | N/A |

#### Notifications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | Not enough data | 
| **Appointment Follow-Up** | Not enough data | Not enough data | 
| **Scheduling Notifications** | Not enough data | Not enough data | 

#### Settings

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Time Zone Detection** | Not enough data | Not enough data | 
| **Availability Settings** | Not enough data | Feature Not Available | 
| **Blocked Time Settings** | Not enough data | Not enough data | 

#### Personalization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Links** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Payment Acceptance** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Feature Not Available | 
| **Communication** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **GorillaDesk** | 9.4/10 | 11 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.8 (8 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 9.6 (9 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.3 (7 reviews) | 
| **Booking** | 8.4 (270 reviews) | Not enough data | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Location** | Feature Not Available | 8.6 (7 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.9 (6 reviews) | 
| **Behavior Monitoring** | Feature Not Available | Not enough data | 
| **Client Notifications** | 8.5 (273 reviews) | 9.8 (7 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 9.3 (10 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.0 (7 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 10.0 (9 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 9.8 (7 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to GorillaDesk (3):** [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Pest Control Software](https://www.g2.com/categories/pest-control-software), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | GorillaDesk | 
|---|---|---|
| **Small-Business** | 21.7% | 100.0% | 
| **Mid-Market** | 42.7% | 0% | 
| **Enterprise** | 35.5% | 0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### GorillaDesk

- **Consumer Services:** 41.9%
- **Environmental Services:** 30.2%
- **Chemicals:** 11.6%
- **Facilities Services:** 7.0%
- **Public Safety:** 2.3%
- **Public Relations and Communications:** 2.3%
- **Hospitality:** 2.3%
- **Construction:** 2.3%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (516 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (370 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to GorillaDesk

- [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) — 4.4/5 stars (278 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (516 reviews)
- [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) — 4.1/5 stars (130 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (370 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4875 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5345 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### GorillaDesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-gorilladesk)