G2 reviewers report that Gong excels in providing comprehensive call recording and transcription features, with users praising its ability to automatically analyze conversations and generate insightful summaries. This functionality helps teams extract valuable insights from sales calls, enhancing decision-making and strategy.
Users say that Modjo offers a solid alternative for capturing AI-driven insights from customer interactions, which can significantly boost team performance. The "Ask AI anything" feature is particularly highlighted for its ability to streamline note-taking during meetings, allowing users to focus on the conversation itself.
According to verified reviews, Gong's overall user satisfaction is notably higher, reflected in its impressive G2 Score. Reviewers frequently mention that Gong's advanced AI capabilities provide a competitive edge in understanding customer engagement, making it a preferred choice for mid-market companies.
Reviewers mention that while both platforms have similar ease of use ratings, Gong's implementation process is often described as more intuitive, with users appreciating the quick onboarding experience that allows teams to start leveraging the tool effectively.
Users highlight that Modjo's focus on small businesses allows it to cater well to that segment, but some feel it lacks the depth of features found in Gong. For instance, while Modjo provides essential call analysis, Gong's more robust machine learning capabilities are seen as a significant advantage for larger teams looking for detailed insights.
G2 reviewers report that Gong's quality of support is consistently rated highly, with users noting responsive assistance and effective problem resolution. In contrast, while Modjo's support is also rated positively, some users feel it could be more proactive in addressing user needs, especially for those navigating complex setups.
Pricing
Entry-Level Pricing
Gong
No pricing available
Modjo
No pricing available
Free Trial
Gong
No trial information available
Modjo
No trial information available
Ratings
Meets Requirements
9.4
4,946
8.9
62
Ease of Use
9.3
5,002
9.4
65
Ease of Setup
9.1
1,230
9.1
39
Ease of Admin
9.1
770
9.0
28
Quality of Support
9.3
3,514
9.1
60
Has the product been a good partner in doing business?
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
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