Compare Glassix and Kustomer 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
Starting at $49.00 1 Users Per Month
Starting at $89.00 1 User Per Month
Glassix
Star Rating
(202)4.8 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 1 Users Per Month
Browse all 2 pricing plansKustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in providing a user-friendly interface, making it easy for teams to centralize customer information. Users appreciate the seamless integration with applications like Shopify, which enhances their daily operations.
- Users say that Glassix stands out for its powerful AI chatbot and unified inbox, which significantly streamline customer interactions. Reviewers highlight how these features allow them to automate a large portion of their conversations, making their support processes more efficient.
- According to verified reviews, Kustomer has a strong reputation for its customer support, with users noting the professionalism and responsiveness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues.
- Reviewers mention that Glassix offers impressive customization options for reporting and data analysis, which users find essential for their daily operations. The ability to schedule and tailor reports is seen as a significant advantage for teams looking to optimize their performance.
- G2 reviewers highlight that while Kustomer has a higher overall satisfaction score, Glassix has received more favorable ratings in specific areas like ease of setup and user experience. Users appreciate how quickly they can get started with Glassix, often citing its intuitive design.
- Users report that Kustomer's ticketing system is robust, with features that enhance collaboration among team members. However, some users feel that Glassix's ticket response experience is slightly superior, as it provides a more streamlined approach to managing customer inquiries.
Pricing
Entry-Level Pricing
Glassix
Starter
Starting at $49.00
1 Users Per Month
Whether you’re running a small business, bootstrapping the next micro-SaaS unicorn from your garage, or already building your lean mean eCommerce empire, Glassix has a business messaging plan just for you.
- AI-powered inbox
- Customer communication platform
- Email, chat, social messaging, and more
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Glassix
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
9.6
65
8.9
387
Ease of Use
9.6
128
8.8
402
Ease of Setup
9.7
75
8.6
212
Ease of Admin
9.7
13
8.1
152
Quality of Support
9.5
65
9.0
369
Has the product been a good partner in doing business?
9.8
11
8.8
148
Product Direction (% positive)
9.3
66
8.8
377
Features by Category
Ticket and Case Management
9.1
13
9.2
184
|
Verified
9.5
13
9.1
188
|
Verified
9.3
16
8.9
192
|
Verified
9.3
17
8.9
184
|
Verified
9.6
16
8.9
163
|
Verified
9.4
14
8.9
182
|
Verified
9.6
13
9.2
182
|
Verified
9.3
12
9.1
183
|
Verified
Generative AI
9.5
11
7.9
49
9.2
10
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
9.4
13
8.9
165
|
Verified
9.6
13
9.3
190
|
Verified
9.4
15
9.1
165
|
Verified
9.3
14
8.5
163
|
Verified
9.3
12
8.7
152
Platform
9.3
15
8.0
82
9.0
28
8.7
169
|
Verified
9.3
16
9.2
124
|
Verified
9.4
16
8.9
120
|
Verified
9.4
12
8.4
157
|
Verified
9.4
13
8.5
156
|
Verified
Channels
9.3
40
Not enough data
9.1
39
Not enough data
9.2
37
Not enough data
Design
9.3
38
Not enough data
9.1
38
Not enough data
9.0
40
Not enough data
9.1
37
Not enough data
9.4
37
Not enough data
Generative AI
9.3
35
Not enough data
9.2
35
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.6
17
Not enough data
9.6
18
Not enough data
9.7
16
Not enough data
9.8
16
Not enough data
9.9
16
Not enough data
Platform
9.8
18
Not enough data
9.6
17
Not enough data
9.4
18
Not enough data
9.5
17
Not enough data
9.5
16
Not enough data
9.6
16
Not enough data
10.0
15
Not enough data
Generative AI
9.7
18
Not enough data
9.9
16
Not enough data
Conversational Platform
Not enough data
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
9.5
14
7.3
43
9.4
14
7.5
43
9.1
15
6.9
42
Communication
9.6
17
8.9
156
|
Verified
9.8
18
8.9
174
|
Verified
9.2
16
9.0
144
|
Verified
9.5
17
8.8
134
|
Verified
9.3
15
8.1
84
Internal Use
9.0
28
8.7
169
|
Verified
9.5
17
9.1
153
|
Verified
9.6
16
8.2
90
9.6
17
8.8
152
|
Verified
9.4
18
9.0
157
|
Verified
9.3
17
9.0
174
|
Verified
Generative AI
Not enough data
8.3
33
Self-Service Experience
Not enough data
8.9
89
Not enough data
8.7
86
Not enough data
8.6
67
Not enough data
8.3
50
Not enough data
8.6
54
Self-Service Platform
Not enough data
9.0
58
Not enough data
8.9
58
Not enough data
8.5
52
Not enough data
9.0
56
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
Not enough data
8.0
35
Not enough data
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Reviews
Reviewers' Company Size
Glassix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Real Estate
9.5%
Internet
8.0%
Education Management
7.5%
Computer Software
6.5%
Other
56.0%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
Glassix has no discussions with answers
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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