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At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
No pricing available
$29.00 1 agent / month
Gladly
Star Rating
(1,084)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport's ticket creation user experience scores a solid 9.0, but reviewers mention that Gladly excels with a higher score of 9.4, highlighting its more intuitive interface and streamlined process for creating tickets.
- Reviewers say that while TeamSupport offers decent SLA management with a score of 8.4, Gladly shines in this area with a score of 9.2, indicating a more robust and user-friendly approach to managing service level agreements.
- Users on G2 mention that TeamSupport's customer and contacts database scores 8.7, but Gladly's superior score of 9.4 reflects its advanced features for managing customer interactions and data, making it easier for support teams to access relevant information quickly.
- Reviewers mention that TeamSupport's automation features, particularly in ticket resolution, score well at 9.0, but Gladly's intelligent routing and automation capabilities, scoring 9.1, provide a more seamless experience for users, enhancing efficiency in handling customer inquiries.
- G2 users report that TeamSupport's ease of use is rated at 8.8, while Gladly's higher score of 9.5 indicates a more user-friendly design, which reviewers say contributes to a smoother onboarding process for new team members.
- Users say that while TeamSupport's reporting and dashboards score 8.4, Gladly's superior score of 9.4 showcases its more comprehensive analytics features, allowing teams to gain deeper insights into customer interactions and support performance.
Pricing
Entry-Level Pricing
Gladly
No pricing availableTeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Gladly
No trial information availableTeamSupport
Free Trial is available
Ratings
Meets Requirements
9.3
782
8.7
800
Ease of Use
9.5
788
8.8
802
Ease of Setup
9.3
298
8.5
396
Ease of Admin
9.2
176
8.8
389
Quality of Support
9.4
746
8.9
724
Has the product been a good partner in doing business?
9.6
176
9.2
393
Product Direction (% positive)
9.4
751
8.9
797
Features by Category
Ticket and Case Management
9.3
196
|
Verified
9.0
467
|
Verified
9.2
194
|
Verified
8.8
465
|
Verified
9.3
207
|
Verified
8.6
444
|
Verified
9.2
203
|
Verified
8.5
417
|
Verified
9.1
174
|
Verified
8.4
327
|
Verified
9.2
197
|
Verified
8.7
449
|
Verified
9.2
194
|
Verified
8.8
445
|
Verified
9.3
203
|
Verified
8.7
351
|
Verified
Generative AI
8.3
63
7.7
26
8.5
65
7.9
26
Agentic AI - Help Desk
8.3
27
Not enough data
8.2
27
Not enough data
8.5
27
Not enough data
Communication Channels
9.4
209
|
Verified
8.6
358
|
Verified
9.4
214
|
Verified
8.9
418
|
Verified
9.5
204
|
Verified
8.4
261
|
Verified
8.9
173
|
Verified
8.3
203
|
Verified
9.1
199
|
Verified
8.5
118
|
Verified
Platform
8.2
140
|
Verified
7.6
154
|
Verified
8.6
252
|
Verified
8.4
281
|
Verified
9.2
155
|
Verified
8.7
217
|
Verified
9.1
154
|
Verified
8.4
157
|
Verified
8.9
152
|
Verified
8.4
378
|
Verified
9.3
153
|
Verified
8.6
388
|
Verified
Channels
9.4
423
Not enough data
9.2
355
Not enough data
9.4
391
Not enough data
9.2
385
Not enough data
9.5
427
Not enough data
Generative AI
8.6
145
Not enough data
Functions
9.0
383
Not enough data
9.1
389
Not enough data
9.1
367
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
343
Not enough data
9.0
375
Not enough data
9.1
367
Not enough data
Agentic AI - Contact Center
7.9
25
Not enough data
8.9
25
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
Administrative
9.4
394
Not enough data
9.2
345
Not enough data
9.2
381
Not enough data
9.4
382
Not enough data
9.1
347
Not enough data
Conversational Platform
9.0
301
8.4
29
9.3
277
7.8
27
9.1
277
8.5
27
9.3
248
8.8
28
Support Automation
9.0
292
8.6
28
9.1
283
8.7
28
9.0
270
8.6
27
9.0
254
8.9
29
Generative AI
8.7
106
8.4
19
8.8
107
8.5
19
Customer Support
8.8
56
Not enough data
8.4
52
Not enough data
8.8
54
Not enough data
Automation
8.6
52
Not enough data
8.8
55
Not enough data
8.7
54
Not enough data
Artificial Intelligence
8.5
55
Not enough data
Feature Not Available
Not enough data
8.5
57
Not enough data
Generative AI
8.6
109
6.7
7
8.8
111
6.2
7
7.7
75
5.0
6
Communication
9.4
326
|
Verified
8.9
111
9.2
352
|
Verified
8.6
114
9.2
296
|
Verified
8.0
49
9.3
304
|
Verified
8.2
63
8.7
253
Feature Not Available
Internal Use
8.6
252
|
Verified
8.4
281
|
Verified
9.2
317
|
Verified
8.2
79
8.8
276
|
Verified
8.3
70
9.4
333
|
Verified
8.4
77
9.3
323
|
Verified
8.2
54
9.3
356
|
Verified
8.1
61
Generative AI
8.9
81
8.1
20
Self-Service Experience
9.4
240
8.5
168
9.2
225
8.5
159
8.8
190
7.9
117
9.0
196
7.9
45
9.0
217
8.9
48
Self-Service Platform
9.3
210
8.8
46
9.2
222
8.8
47
8.9
212
7.7
45
9.2
208
8.3
47
Agentic AI - Customer Self-Service
7.5
17
Not enough data
7.8
17
Not enough data
7.8
17
Not enough data
8.1
17
Not enough data
7.4
17
Not enough data
8.0
17
Not enough data
8.4
17
Not enough data
Generative AI
9.0(won by default)
60
Not enough data
9.0(won by default)
60
Not enough data
Process
9.1(won by 1.0)
178
8.1
7
9.4(won by 0.6)
194
8.8
7
9.4(won by 1.5)
180
7.9
7
Channels
9.7(won by 1.8)
236
7.9
7
9.4(won by 2.0)
188
7.4
7
9.5(won by 1.4)
225
8.1
6
9.3(won by 1.2)
224
8.1
6
9.5(won by 1.4)
226
8.1
7
Insight
9.0(won by 1.4)
196
7.6
7
9.3(won by 1.0)
197
8.3
7
9.3(won by 1.2)
180
8.1
7
9.5(won by 1.2)
181
8.3
7
Generative AI
8.3
44
8.6
11
8.5
45
8.3
11
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Customer Service Automation, Contact Center, and AI Customer Support Agents
TeamSupport has no unique categories
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.0%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.9%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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