Compare Gladly and Supportbench 
Featured Products
At a Glance
Market Segments
Mid-Market (61.0% of reviews)
Small-Business (64.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySupportbench
Star Rating
(115)4.9 out of 5
Market Segments
Small-Business (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportbenchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Supportbench excels in providing a highly responsive customer support experience, with users praising the team's efficiency and ability to handle complex B2B cases. One user highlighted how the tool's ticketing system streamlines the delivery process by automatically prioritizing and assigning tickets to specific agents.
- Users say Gladly shines in its ability to consolidate customer interactions across multiple channels, allowing support teams to view the entire customer journey in one place. This feature, along with the Sidekick tool, has been noted for saving time and reducing the need for additional staffing.
- Reviewers mention that Supportbench offers a highly customizable platform, which is particularly beneficial for small businesses looking to tailor the software to their specific needs. Users appreciate the flexibility in managing customer information and workflows, making it a robust solution for relationship management.
- According to verified reviews, Gladly's focus on the context of customer interactions rather than just the communication channel is a significant advantage. Users enjoy the seamless integration of messages, calls, and social mentions, which enhances their ability to resolve issues effectively and confidently.
- G2 reviewers highlight that Supportbench's ease of setup and administration is a strong point, with many users finding the onboarding process intuitive and straightforward. This has been particularly beneficial for organizations of all sizes, as it allows for quick implementation without extensive training.
- Users report that while Gladly provides a solid overall experience, some features, such as its reporting and mobile user support, could use improvement. Reviewers have noted that these areas do not meet the same high standards as other functionalities, which may impact day-to-day usability for some teams.
Pricing
Entry-Level Pricing
Gladly
No pricing availableSupportbench
No pricing availableFree Trial
Gladly
No trial information availableSupportbench
Free Trial is available
Ratings
Meets Requirements
9.3
790
9.6
98
Ease of Use
9.5
796
9.6
99
Ease of Setup
9.2
306
9.7
34
Ease of Admin
9.2
177
9.6
16
Quality of Support
9.4
753
9.7
98
Has the product been a good partner in doing business?
9.5
177
9.8
16
Product Direction (% positive)
9.4
759
9.8
98
Features by Category
Ticket and Case Management
9.2
198
|
Verified
9.5
86
9.2
200
|
Verified
9.5
86
9.2
210
|
Verified
9.6
86
9.1
205
|
Verified
9.5
86
9.1
175
|
Verified
9.4
84
9.2
198
|
Verified
9.3
82
9.3
195
|
Verified
9.4
86
9.3
203
|
Verified
9.6
82
Generative AI
8.3
65
9.4
52
8.5
66
9.4
52
Agentic AI - Help Desk
8.4
29
Not enough data
8.3
29
Not enough data
8.3
28
Not enough data
Communication Channels
9.4
209
|
Verified
9.5
88
9.5
218
|
Verified
9.6
86
9.5
209
|
Verified
9.5
84
8.9
174
|
Verified
9.5
79
9.1
201
|
Verified
9.3
80
Platform
8.2
141
|
Verified
9.4
77
8.6
252
|
Verified
9.5
79
9.2
155
|
Verified
9.5
80
9.1
156
|
Verified
9.4
77
8.8
155
|
Verified
9.6
79
9.3
156
|
Verified
9.6
79
Channels
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Not enough data
Generative AI
8.6
146
Not enough data
Functions
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Not enough data
Agentic AI - Contact Center
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
Administrative
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Not enough data
Conversational Platform
9.0
302
Not enough data
9.3
278
Not enough data
9.1
277
Not enough data
9.3
249
Not enough data
Support Automation
9.0
292
Not enough data
9.1
284
Not enough data
9.0
271
Not enough data
9.0
255
Not enough data
Generative AI
8.6
108
Not enough data
8.8
108
Not enough data
Customer Support
8.7
57
Not enough data
8.4
53
Not enough data
8.8
55
Not enough data
Automation
8.6
53
Not enough data
8.8
56
Not enough data
8.8
55
Not enough data
Artificial Intelligence
8.5
56
Not enough data
Feature Not Available
Not enough data
8.5
58
Not enough data
Generative AI
8.6
111
Not enough data
8.8
113
Not enough data
7.8
77
Not enough data
Communication
9.4
328
|
Verified
Not enough data
9.2
355
|
Verified
Not enough data
9.2
298
|
Verified
Not enough data
9.3
306
|
Verified
Not enough data
8.7
255
Not enough data
Internal Use
8.6
252
|
Verified
9.5
79
9.2
319
|
Verified
Not enough data
8.8
278
|
Verified
Not enough data
9.4
335
|
Verified
Not enough data
9.3
325
|
Verified
Not enough data
9.3
358
|
Verified
Not enough data
Generative AI
8.9
82
Not enough data
Self-Service Experience
9.4
241
Not enough data
9.2
226
Not enough data
8.8
191
Not enough data
8.9
197
Not enough data
9.0
218
Not enough data
Self-Service Platform
9.3
212
Not enough data
9.2
223
Not enough data
8.9
213
Not enough data
9.2
210
Not enough data
Agentic AI - Customer Self-Service
7.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
7.9
18
Not enough data
7.5
18
Not enough data
8.1
18
Not enough data
8.4
18
Not enough data
Generative AI
9.0(won by default)
61
Not enough data
9.0(won by default)
61
Not enough data
Process
9.1(won by default)
179
Not enough data
9.4(won by default)
195
Not enough data
9.4(won by default)
181
Not enough data
Channels
9.7(won by default)
237
Not enough data
9.3(won by default)
189
Not enough data
9.5(won by default)
226
Not enough data
9.3(won by default)
225
Not enough data
9.5(won by default)
227
Not enough data
Insight
9.0(won by default)
197
Not enough data
9.3(won by default)
198
Not enough data
9.3(won by default)
181
Not enough data
9.5(won by default)
182
Not enough data
Generative AI
8.4
45
Not enough data
8.5
46
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
15
Not enough data
8.5
14
Not enough data
8.6
14
Not enough data
8.5
16
Not enough data
8.3
14
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
14
Not enough data
7.7
13
Not enough data
8.6
13
Not enough data
8.9
15
Not enough data
Automation
8.9
15
Not enough data
8.0
14
Not enough data
7.3
14
Not enough data
Autonomy
8.4
15
Not enough data
8.8
14
Not enough data
8.3
15
Not enough data
8.6
15
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Supportbench are categorized as Help Desk
Unique Categories
Supportbench has no unique categories
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Information Technology and Services
18.6%
Marketing and Advertising
15.9%
Computer Software
8.8%
Consumer Services
6.2%
Hospital & Health Care
3.5%
Other
46.9%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
What do you enjoy most about using Supportbench?
7 Comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
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