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At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gladly
Star Rating
(1,084)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySupportbench
Star Rating
(119)4.9 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportbenchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Supportbench excels in ticket creation user experience with a score of 9.5, while Gladly follows closely with a score of 9.4. Reviewers mention that Supportbench's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers say that Supportbench's workflow management is rated at 9.7, significantly higher than Gladly's 9.4. Users highlight that Supportbench offers more customizable workflows, allowing teams to tailor processes to their specific needs.
- G2 users mention that Supportbench's quality of support is rated at 9.7, compared to Gladly's 9.4. Reviewers appreciate the responsiveness and helpfulness of Supportbench's support team, often citing quick resolution times for issues.
- Users on G2 report that Supportbench's automation features, particularly in ticket resolution, are rated at 9.0, while Gladly's automation features are slightly lower. Reviewers say that Supportbench's automation capabilities streamline repetitive tasks, enhancing overall productivity.
- Reviewers mention that Supportbench offers superior customization options with a score of 9.6, compared to Gladly's 8.8. Users appreciate the ability to tailor the platform to fit their unique business processes, which is a significant advantage for many teams.
- Users say that Supportbench's reporting and dashboards are rated at 9.6, while Gladly's are at 8.9. Reviewers highlight that Supportbench provides more in-depth analytics and customizable reports, enabling better insights into customer interactions and team performance.
Pricing
Entry-Level Pricing
Gladly
No pricing availableSupportbench
No pricing availableFree Trial
Gladly
No trial information availableSupportbench
Free Trial is available
Ratings
Meets Requirements
9.3
782
9.6
102
Ease of Use
9.5
788
9.6
103
Ease of Setup
9.3
298
9.6
38
Ease of Admin
9.2
176
9.6
16
Quality of Support
9.4
746
9.7
102
Has the product been a good partner in doing business?
9.6
176
9.8
16
Product Direction (% positive)
9.4
751
9.8
102
Features by Category
Ticket and Case Management
9.3
196
|
Verified
9.5
88
9.2
194
|
Verified
9.5
88
9.3
207
|
Verified
9.6
88
9.2
203
|
Verified
9.5
87
9.1
174
|
Verified
9.4
85
9.2
197
|
Verified
9.3
83
9.2
194
|
Verified
9.3
87
9.3
203
|
Verified
9.6
84
Generative AI
8.3
63
9.3
53
8.5
65
9.4
53
Agentic AI - Help Desk
8.3
27
Not enough data
8.2
27
Not enough data
8.5
27
Not enough data
Communication Channels
9.4
209
|
Verified
9.5
89
9.4
214
|
Verified
9.6
87
9.5
204
|
Verified
9.5
85
8.9
173
|
Verified
9.4
80
9.1
199
|
Verified
9.3
81
Platform
8.2
140
|
Verified
9.4
77
8.6
252
|
Verified
9.5
79
9.2
155
|
Verified
9.5
80
9.1
154
|
Verified
9.4
77
8.9
152
|
Verified
9.6
80
9.3
153
|
Verified
9.6
79
Channels
9.4
423
Not enough data
9.2
355
Not enough data
9.4
391
Not enough data
9.2
385
Not enough data
9.5
427
Not enough data
Generative AI
8.6
145
Not enough data
Functions
9.0
383
Not enough data
9.1
389
Not enough data
9.1
367
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
343
Not enough data
9.0
375
Not enough data
9.1
367
Not enough data
Agentic AI - Contact Center
7.9
25
Not enough data
8.9
25
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
Administrative
9.4
394
Not enough data
9.2
345
Not enough data
9.2
381
Not enough data
9.4
382
Not enough data
9.1
347
Not enough data
Conversational Platform
9.0
301
Not enough data
9.3
277
Not enough data
9.1
277
Not enough data
9.3
248
Not enough data
Support Automation
9.0
292
Not enough data
9.1
283
Not enough data
9.0
270
Not enough data
9.0
254
Not enough data
Generative AI
8.7
106
Not enough data
8.8
107
Not enough data
Customer Support
8.8
56
Not enough data
8.4
52
Not enough data
8.8
54
Not enough data
Automation
8.6
52
Not enough data
8.8
55
Not enough data
8.7
54
Not enough data
Artificial Intelligence
8.5
55
Not enough data
Feature Not Available
Not enough data
8.5
57
Not enough data
Generative AI
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Not enough data
Communication
9.4
326
|
Verified
Not enough data
9.2
352
|
Verified
Not enough data
9.2
296
|
Verified
Not enough data
9.3
304
|
Verified
Not enough data
8.7
253
Not enough data
Internal Use
8.6
252
|
Verified
9.5
79
9.2
317
|
Verified
Not enough data
8.8
276
|
Verified
Not enough data
9.4
333
|
Verified
Not enough data
9.3
323
|
Verified
Not enough data
9.3
356
|
Verified
Not enough data
Generative AI
8.9
81
Not enough data
Self-Service Experience
9.4
240
Not enough data
9.2
225
Not enough data
8.8
190
Not enough data
9.0
196
Not enough data
9.0
217
Not enough data
Self-Service Platform
9.3
210
Not enough data
9.2
222
Not enough data
8.9
212
Not enough data
9.2
208
Not enough data
Agentic AI - Customer Self-Service
7.5
17
Not enough data
7.8
17
Not enough data
7.8
17
Not enough data
8.1
17
Not enough data
7.4
17
Not enough data
8.0
17
Not enough data
8.4
17
Not enough data
Generative AI
9.0(won by default)
60
Not enough data
9.0(won by default)
60
Not enough data
Process
9.1(won by default)
178
Not enough data
9.4(won by default)
194
Not enough data
9.4(won by default)
180
Not enough data
Channels
9.7(won by default)
236
Not enough data
9.4(won by default)
188
Not enough data
9.5(won by default)
225
Not enough data
9.3(won by default)
224
Not enough data
9.5(won by default)
226
Not enough data
Insight
9.0(won by default)
196
Not enough data
9.3(won by default)
197
Not enough data
9.3(won by default)
180
Not enough data
9.5(won by default)
181
Not enough data
Generative AI
8.3
44
Not enough data
8.5
45
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Supportbench are categorized as Help Desk
Unique Categories
Supportbench has no unique categories
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.0%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.9%
Information Technology and Services
17.9%
Marketing and Advertising
16.2%
Computer Software
8.5%
Consumer Services
6.0%
Human Resources
3.4%
Other
47.9%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
What do you enjoy most about using Supportbench?
7 Comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
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