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Compare Gladly and Richpanel 
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Small-Business (82.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $29.00 1 Users Per Month
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyRichpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to manage all interactions—whether from email, live chat, or social media—in one place. This feature has been praised for significantly improving efficiency and reducing the need for additional staffing.
- Users say that Richpanel offers a user-friendly self-service setup, which is particularly beneficial for customer service teams. Reviewers appreciate how it helps streamline operations by allowing staff to focus on more complex customer issues, enhancing overall productivity.
- According to verified reviews, Gladly's implementation process is notably quick and intuitive, with users highlighting the onboarding wizard as a key feature that simplifies getting started. This ease of setup contributes to a smoother transition for teams adopting the platform.
- Reviewers mention that while both platforms have similar star ratings, Gladly's higher G2 Score reflects a greater overall satisfaction among users. This is supported by a significantly larger number of reviews, indicating a more reliable consensus on its performance.
- G2 reviewers highlight that Richpanel effectively consolidates customer conversations across various channels, which helps teams respond faster and stay organized. This unified view is a strong point for Richpanel, making it easier for teams to manage customer interactions.
- Users report that Gladly's focus on contextual customer engagement allows for more personalized interactions, which is a standout feature. Reviewers appreciate how this approach helps them resolve issues more effectively, enhancing the overall customer experience.
Pricing
Entry-Level Pricing
Gladly
No pricing availableRichpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
Gladly
No trial information availableRichpanel
Free Trial is available
Ratings
Meets Requirements
9.3
781
9.2
74
Ease of Use
9.5
787
9.2
75
Ease of Setup
9.3
297
9.2
37
Ease of Admin
9.2
176
9.4
36
Quality of Support
9.4
745
9.6
70
Has the product been a good partner in doing business?
9.6
176
9.7
37
Product Direction (% positive)
9.4
750
9.5
65
Features by Category
Ticket and Case Management
9.2
195
|
Verified
9.0
33
9.2
193
|
Verified
9.3
33
9.3
206
|
Verified
9.0
34
9.2
202
|
Verified
8.9
34
9.1
173
|
Verified
8.7
30
9.2
196
|
Verified
9.2
31
9.2
193
|
Verified
9.1
31
9.3
202
|
Verified
9.3
33
Generative AI
8.3
62
Feature Not Available
8.5
64
8.9
15
Agentic AI - Help Desk
8.3
26
Not enough data
8.2
26
Not enough data
8.4
26
Not enough data
Communication Channels
9.4
208
|
Verified
9.5
35
9.5
213
|
Verified
9.5
35
9.5
203
|
Verified
9.3
33
8.9
172
|
Verified
9.3
30
9.1
198
|
Verified
8.7
27
Platform
8.2
140
|
Verified
8.6
32
8.6
252
|
Verified
8.7
34
|
Verified
9.2
155
|
Verified
9.2
32
9.1
154
|
Verified
9.1
32
8.9
152
|
Verified
8.8
34
9.3
153
|
Verified
8.9
33
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
Conversational Platform
9.0
300
9.3
28
9.3
276
9.4
29
9.1
276
9.2
28
9.3
247
9.2
22
Support Automation
9.0
291
8.9
28
9.1
282
9.2
31
9.0
269
9.1
30
9.0
253
9.0
28
Generative AI
8.7
105
8.5
13
8.8
106
8.5
12
Customer Support
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Not enough data
Automation
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Not enough data
Artificial Intelligence
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
Generative AI
8.6
109
8.2
13
8.8
111
8.1
13
7.7
75
Feature Not Available
Communication
9.4
326
|
Verified
9.0
33
|
Verified
9.2
352
|
Verified
8.7
36
|
Verified
9.2
296
|
Verified
8.2
28
|
Verified
9.3
304
|
Verified
8.7
30
|
Verified
8.7
253
8.1
26
|
Verified
Internal Use
8.6
252
|
Verified
8.7
34
|
Verified
9.2
317
|
Verified
8.8
29
|
Verified
8.8
276
|
Verified
8.4
26
|
Verified
9.4
333
|
Verified
8.8
29
|
Verified
9.3
323
|
Verified
9.1
30
|
Verified
9.3
356
|
Verified
8.9
32
|
Verified
Generative AI
8.9
80
8.1
15
Self-Service Experience
9.4
239
8.6
31
9.2
224
8.5
28
8.8
189
8.0
22
8.9
195
8.3
25
9.0
216
8.3
26
Self-Service Platform
9.3
209
8.8
25
9.2
221
8.7
25
8.9
211
8.3
25
9.2
207
8.7
26
Agentic AI - Customer Self-Service
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Not enough data
Generative AI
9.0(won by default)
59
Not enough data
9.1(won by default)
59
Not enough data
Process
9.1(won by default)
177
Not enough data
9.4(won by default)
193
Not enough data
9.4(won by default)
179
Not enough data
Channels
9.7(won by default)
235
Not enough data
9.4(won by default)
187
Not enough data
9.5(won by default)
224
Not enough data
9.3(won by default)
223
Not enough data
9.5(won by default)
225
Not enough data
Insight
9.0(won by default)
195
Not enough data
9.3(won by default)
196
Not enough data
9.3(won by default)
179
Not enough data
9.5(won by default)
180
Not enough data
Generative AI
8.3
43
8.5
9
8.5
44
8.7
9
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Richpanel are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Customer Service Automation, Social Customer Service, Contact Center, and AI Customer Support Agents
Richpanel is categorized as E-Commerce Tools
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Richpanel has no discussions with answers
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