Compare Gladly and LiveChat 
Featured Products
At a Glance
Market Segments
Mid-Market (61.0% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 100 Visitors Per Month
Gladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user-friendliness, with many users appreciating its intuitive interface. One user mentioned, "I love how easy it is to chat with our customers," highlighting the platform's straightforward design that enhances daily interactions.
- Users say Gladly stands out for its comprehensive customer conversation management. Reviewers have praised the "Customer Timeline" feature, which consolidates all customer interactions into a single, scrollable view, making it easy to track communications across different channels.
- According to verified reviews, LiveChat's customer support is frequently commended, with users noting the effectiveness of their support team. One user stated, "customer support is excellent using their own technology," indicating a strong commitment to assisting users when needed.
- Reviewers mention that Gladly's approach to conversation management is particularly beneficial, as it keeps discussions together rather than splitting them into separate tickets. This feature has been described as a natural fit for users' workflows, enhancing efficiency in handling customer inquiries.
- G2 reviewers highlight that while LiveChat is well-suited for small businesses, it may not fully meet the needs of larger organizations. Users have noted that its features, while effective, can sometimes feel limited compared to Gladly's more robust offerings tailored for mid-market companies.
- Users report that Gladly's focus on eliminating information silos is a significant advantage, with one reviewer stating it "eliminates the possibility of information falling through the cracks." This capability is crucial for teams that require seamless communication and collaboration across various customer touchpoints.
Pricing
Entry-Level Pricing
Gladly
No pricing availableLiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Gladly
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
9.3
790
9.1
701
Ease of Use
9.5
796
9.3
700
Ease of Setup
9.2
306
9.0
280
Ease of Admin
9.2
177
9.1
271
Quality of Support
9.4
753
9.1
649
Has the product been a good partner in doing business?
9.5
177
9.1
263
Product Direction (% positive)
9.4
759
8.3
694
Features by Category
Ticket and Case Management
9.2
198
|
Verified
9.2
248
9.2
200
|
Verified
9.1
245
9.2
210
|
Verified
9.0
238
9.1
205
|
Verified
9.2
253
9.1
175
|
Verified
8.5
156
9.2
198
|
Verified
9.0
231
9.3
195
|
Verified
9.1
230
9.3
203
|
Verified
8.9
142
|
Verified
Generative AI
8.3
65
6.4
6
8.5
66
7.2
6
Agentic AI - Help Desk
8.4
29
Not enough data
8.3
29
Not enough data
8.3
28
Not enough data
Communication Channels
9.4
209
|
Verified
9.2
220
|
Verified
9.5
218
|
Verified
9.3
232
|
Verified
9.5
209
|
Verified
9.4
268
|
Verified
8.9
174
|
Verified
8.9
222
|
Verified
9.1
201
|
Verified
8.5
108
Platform
8.2
141
|
Verified
9.1
82
|
Verified
8.6
252
|
Verified
8.4
281
|
Verified
9.2
155
|
Verified
9.2
88
|
Verified
9.1
156
|
Verified
8.9
73
|
Verified
8.8
155
|
Verified
9.0
213
|
Verified
9.3
156
|
Verified
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Not enough data
Generative AI
8.6
146
Not enough data
Functions
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Not enough data
Agentic AI - Contact Center
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
Administrative
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
302
Not enough data
9.3
278
Not enough data
9.1
277
Not enough data
9.3
249
Not enough data
Support Automation
9.0
292
Not enough data
9.1
284
Not enough data
9.0
271
Not enough data
9.0
255
Not enough data
Generative AI
8.6
108
Not enough data
8.8
108
Not enough data
Customer Support
8.7
57
Not enough data
8.4
53
Not enough data
8.8
55
Not enough data
Automation
8.6
53
Not enough data
8.8
56
Not enough data
8.8
55
Not enough data
Artificial Intelligence
8.5
56
Not enough data
Feature Not Available
Not enough data
8.5
58
Not enough data
Generative AI
8.6
111
7.4
9
8.8
113
7.5
8
7.8
77
Feature Not Available
Communication
9.4
328
|
Verified
9.2
327
|
Verified
9.2
355
|
Verified
8.9
326
|
Verified
9.2
298
|
Verified
8.4
221
9.3
306
|
Verified
8.8
269
|
Verified
8.7
255
8.3
30
Internal Use
8.6
252
|
Verified
8.4
281
|
Verified
9.2
319
|
Verified
8.8
303
|
Verified
8.8
278
|
Verified
8.6
253
|
Verified
9.4
335
|
Verified
8.6
258
|
Verified
9.3
325
|
Verified
8.6
244
|
Verified
9.3
358
|
Verified
8.4
249
|
Verified
Generative AI
8.9
82
Not enough data
Self-Service Experience
9.4
241
Not enough data
9.2
226
Not enough data
8.8
191
Feature Not Available
8.9
197
Not enough data
9.0
218
Not enough data
Self-Service Platform
9.3
212
Not enough data
9.2
223
Not enough data
8.9
213
Not enough data
9.2
210
Not enough data
Agentic AI - Customer Self-Service
7.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
7.9
18
Not enough data
7.5
18
Not enough data
8.1
18
Not enough data
8.4
18
Not enough data
Generative AI
9.0(won by default)
61
Not enough data
9.0(won by default)
61
Not enough data
Process
9.1(won by default)
179
Not enough data
9.4(won by default)
195
Not enough data
9.4(won by default)
181
Not enough data
Channels
9.7(won by default)
237
Not enough data
9.3(won by default)
189
Not enough data
9.5(won by default)
226
Not enough data
9.3(won by default)
225
Not enough data
9.5(won by default)
227
Not enough data
Insight
9.0(won by default)
197
Not enough data
9.3(won by default)
198
Not enough data
9.3(won by default)
181
Not enough data
9.5(won by default)
182
Not enough data
Generative AI
8.4
45
Not enough data
8.5
46
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
15
Not enough data
8.5
14
Not enough data
8.6
14
Not enough data
8.5
16
Not enough data
8.3
14
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
14
Not enough data
7.7
13
Not enough data
8.6
13
Not enough data
8.9
15
Not enough data
Automation
8.9
15
Not enough data
8.0
14
Not enough data
7.3
14
Not enough data
Autonomy
8.4
15
Not enough data
8.8
14
Not enough data
8.3
15
Not enough data
8.6
15
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and LiveChat are categorized as Customer Service Automation, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Digital Customer Service Platforms, Social Customer Service, Contact Center, and AI Customer Support Agents
LiveChat is categorized as Chatbots, Conversational Marketing, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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