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At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
No pricing available
$19.00 100 Visitors Per Month
Gladly
Star Rating
(1,084)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its entry-level pricing at $20.00, making it a more accessible option for small businesses compared to Gladly's higher entry price of $180.00. This affordability is a significant factor for startups and smaller teams looking to implement customer support solutions.
- Reviewers mention that Gladly offers superior ticket and case management features, particularly in SLA Management and Ticket Collaboration, where it scores 9.2 and 9.3 respectively, compared to LiveChat's 8.6 and 9.1. Users appreciate the streamlined workflow and enhanced collaboration tools that Gladly provides.
- G2 users highlight that Gladly's quality of support is rated higher at 9.4, compared to LiveChat's 9.1. Reviewers say that Gladly's support team is more responsive and helpful, which is crucial for businesses that rely heavily on customer service.
- Users on G2 report that LiveChat shines in its ease of use and setup, scoring 9.3 and 9.1 respectively, which makes it a preferred choice for teams that need to get up and running quickly. Gladly, while still user-friendly, has slightly lower scores in these areas at 9.5 and 9.3.
- Reviewers mention that Gladly's generative AI capabilities, particularly in AI Text Generation and AI Text Summarization, are rated higher at 9.1 and 9.3, respectively. Users appreciate these features for enhancing customer interactions and automating responses, which LiveChat does not match in performance.
- Users say that both platforms offer strong omnichannel support, but Gladly's integration with social media and text channels is rated higher, with scores of 9.4 and 9.6, respectively. This makes Gladly a better choice for businesses looking to engage customers across multiple platforms seamlessly.
Pricing
Entry-Level Pricing
Gladly
No pricing availableLiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Gladly
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
9.3
782
9.1
690
Ease of Use
9.5
788
9.3
689
Ease of Setup
9.3
298
9.0
271
Ease of Admin
9.2
176
9.1
263
Quality of Support
9.4
746
9.1
639
Has the product been a good partner in doing business?
9.6
176
9.0
255
Product Direction (% positive)
9.4
751
8.3
683
Features by Category
Ticket and Case Management
9.3
196
|
Verified
9.2
248
9.2
194
|
Verified
9.1
245
9.3
207
|
Verified
9.0
238
9.2
203
|
Verified
9.2
253
9.1
174
|
Verified
8.5
156
9.2
197
|
Verified
9.0
231
9.2
194
|
Verified
9.1
230
9.3
203
|
Verified
8.9
142
|
Verified
Generative AI
8.3
63
6.4
6
8.5
65
7.2
6
Agentic AI - Help Desk
8.3
27
Not enough data
8.2
27
Not enough data
8.5
27
Not enough data
Communication Channels
9.4
209
|
Verified
9.2
220
|
Verified
9.4
214
|
Verified
9.3
232
|
Verified
9.5
204
|
Verified
9.4
267
|
Verified
8.9
173
|
Verified
8.9
222
|
Verified
9.1
199
|
Verified
8.5
108
Platform
8.2
140
|
Verified
9.1
80
|
Verified
8.6
252
|
Verified
8.4
279
|
Verified
9.2
155
|
Verified
9.2
86
|
Verified
9.1
154
|
Verified
8.9
73
|
Verified
8.9
152
|
Verified
8.9
212
|
Verified
9.3
153
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
423
Not enough data
9.2
355
Not enough data
9.4
391
Not enough data
9.2
385
Not enough data
9.5
427
Not enough data
Generative AI
8.6
145
Not enough data
Functions
9.0
383
Not enough data
9.1
389
Not enough data
9.1
367
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
343
Not enough data
9.0
375
Not enough data
9.1
367
Not enough data
Agentic AI - Contact Center
7.9
25
Not enough data
8.9
25
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
Administrative
9.4
394
Not enough data
9.2
345
Not enough data
9.2
381
Not enough data
9.4
382
Not enough data
9.1
347
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
301
Not enough data
9.3
277
Not enough data
9.1
277
Not enough data
9.3
248
Not enough data
Support Automation
9.0
292
Not enough data
9.1
283
Not enough data
9.0
270
Not enough data
9.0
254
Not enough data
Generative AI
8.7
106
Not enough data
8.8
107
Not enough data
Customer Support
8.8
56
Not enough data
8.4
52
Not enough data
8.8
54
Not enough data
Automation
8.6
52
Not enough data
8.8
55
Not enough data
8.7
54
Not enough data
Artificial Intelligence
8.5
55
Not enough data
Feature Not Available
Not enough data
8.5
57
Not enough data
Generative AI
8.6
109
7.7
10
8.8
111
7.8
9
7.7
75
Feature Not Available
Communication
9.4
326
|
Verified
9.1
320
|
Verified
9.2
352
|
Verified
8.9
325
|
Verified
9.2
296
|
Verified
8.4
222
9.3
304
|
Verified
8.8
270
|
Verified
8.7
253
8.3
31
Internal Use
8.6
252
|
Verified
8.4
279
|
Verified
9.2
317
|
Verified
8.8
302
|
Verified
8.8
276
|
Verified
8.6
252
|
Verified
9.4
333
|
Verified
8.6
258
|
Verified
9.3
323
|
Verified
8.6
244
|
Verified
9.3
356
|
Verified
8.4
250
|
Verified
Generative AI
8.9
81
Not enough data
Self-Service Experience
9.4
240
Not enough data
9.2
225
Not enough data
8.8
190
Feature Not Available
9.0
196
Not enough data
9.0
217
Not enough data
Self-Service Platform
9.3
210
Not enough data
9.2
222
Not enough data
8.9
212
Not enough data
9.2
208
Not enough data
Agentic AI - Customer Self-Service
7.5
17
Not enough data
7.8
17
Not enough data
7.8
17
Not enough data
8.1
17
Not enough data
7.4
17
Not enough data
8.0
17
Not enough data
8.4
17
Not enough data
Generative AI
9.0(won by default)
60
Not enough data
9.0(won by default)
60
Not enough data
Process
9.1(won by default)
178
Not enough data
9.4(won by default)
194
Not enough data
9.4(won by default)
180
Not enough data
Channels
9.7(won by default)
236
Not enough data
9.4(won by default)
188
Not enough data
9.5(won by default)
225
Not enough data
9.3(won by default)
224
Not enough data
9.5(won by default)
226
Not enough data
Insight
9.0(won by default)
196
Not enough data
9.3(won by default)
197
Not enough data
9.3(won by default)
180
Not enough data
9.5(won by default)
181
Not enough data
Generative AI
8.3
44
Not enough data
8.5
45
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and LiveChat are categorized as Customer Service Automation, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Digital Customer Service Platforms, Social Customer Service, Contact Center, and AI Customer Support Agents
LiveChat is categorized as Chatbots, Conversational Marketing, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.0%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.9%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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