# Gladly vs LiveChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in user-friendliness, with many users appreciating its intuitive interface. One user mentioned, "I love how easy it is to chat with our customers," highlighting the platform's straightforward design that enhances daily interactions.
- **Users say** Gladly stands out for its comprehensive customer conversation management. Reviewers have praised the "Customer Timeline" feature, which consolidates all customer interactions into a single, scrollable view, making it easy to track communications across different channels.
- **According to verified reviews** , LiveChat's customer support is frequently commended, with users noting the effectiveness of their support team. One user stated, "customer support is excellent using their own technology," indicating a strong commitment to assisting users when needed.
- **Reviewers mention** that Gladly's approach to conversation management is particularly beneficial, as it keeps discussions together rather than splitting them into separate tickets. This feature has been described as a natural fit for users' workflows, enhancing efficiency in handling customer inquiries.
- **G2 reviewers highlight** that while LiveChat is well-suited for small businesses, it may not fully meet the needs of larger organizations. Users have noted that its features, while effective, can sometimes feel limited compared to Gladly's more robust offerings tailored for mid-market companies.
- **Users report** that Gladly's focus on eliminating information silos is a significant advantage, with one reviewer stating it "eliminates the possibility of information falling through the cracks." This capability is crucial for teams that require seamless communication and collaboration across various customer touchpoints.



| | Gladly | LiveChat | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,111 | 808 | 
| **Largest Market Segment** | Mid-Market (60.8% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### Gladly

Pros:
- Ease of Use (177 reviews)
- Helpful (122 reviews)

Cons:
- Missing Features (37 reviews)
- Learning Curve (27 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | Gladly | LiveChat | 
|---|---|---|
  | **Meets Requirements** | 9.3 (800 reviews) | 9.1 (706 reviews) | 
  | **Ease of Use** | 9.5 (806 reviews) | 9.3 (705 reviews) | 
  | **Ease of Setup** | 9.3 (320 reviews) | 9.0 (285 reviews) | 
  | **Ease of Admin** | 9.2 (177 reviews) | 9.1 (276 reviews) | 
  | **Quality of Support** | 9.4 (763 reviews) | 9.1 (654 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (177 reviews) | 9.1 (268 reviews) | 
  | **Product Direction (% positive)** | 9.4 (768 reviews) | 8.3 (698 reviews) | 

---
## Pricing

### Gladly

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 394 |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (199 reviews) ✓ Verified | 9.2 (248 reviews) | 
| **Ticket response user experience** | 9.2 (204 reviews) ✓ Verified | 9.1 (245 reviews) | 
| **Workflow** | 9.2 (216 reviews) ✓ Verified | 9.0 (239 reviews) | 
| **Response Automation** | 9.1 (210 reviews) ✓ Verified | 9.2 (253 reviews) | 
| **SLA Management** | 9.1 (176 reviews) ✓ Verified | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | 9.2 (199 reviews) ✓ Verified | 9.0 (231 reviews) | 
| **Ticket Collaboration** | 9.3 (199 reviews) ✓ Verified | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | 9.3 (211 reviews) ✓ Verified | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI Text Generation** | 8.3 (65 reviews) | 6.4 (6 reviews) | 
| **AI Text Summarization** | 8.5 (66 reviews) | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Customer Portal** | 9.4 (209 reviews) ✓ Verified | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | 9.5 (226 reviews) ✓ Verified | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.5 (215 reviews) ✓ Verified | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | 9.0 (176 reviews) ✓ Verified | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | 9.1 (205 reviews) ✓ Verified | 8.5 (108 reviews) | 

#### Platform

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Mobile User Support** | 8.2 (142 reviews) ✓ Verified | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 8.6 (253 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (156 reviews) ✓ Verified | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | 9.1 (161 reviews) ✓ Verified | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | 8.7 (160 reviews) ✓ Verified | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | 9.2 (158 reviews) ✓ Verified | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 468 |
| **LiveChat** | N/A | N/A |

#### Channels

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Voice** | 9.4 (424 reviews) | Not enough data | 
| **Social** | 9.2 (356 reviews) | Not enough data | 
| **Web Chat** | 9.4 (391 reviews) | Not enough data | 
| **Mobile SMS** | 9.2 (386 reviews) | Not enough data | 
| **Email** | 9.5 (427 reviews) | Not enough data | 

#### Generative AI

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI Text-to-Speech** | 8.6 (146 reviews) | Not enough data | 

#### Functions

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Session Routing** | 9.0 (383 reviews) | Not enough data | 
| **Session Queuing** | 9.1 (389 reviews) | Not enough data | 
| **Concurrent Calling** | 9.1 (368 reviews) | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | Feature Not Available | Not enough data | 
| **IVR** | 9.0 (344 reviews) | Not enough data | 
| **Inbound Screen Pop** | 9.0 (376 reviews) | Not enough data | 
| **Persistent Data** | 9.1 (366 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (26 reviews) | Not enough data | 

#### Administrative

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Session Summary Notes** | 9.4 (394 reviews) | Not enough data | 
| **Administrator Access** | 9.2 (344 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.1 (379 reviews) | Not enough data | 
| **Session Recording** | 9.4 (382 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.1 (346 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 348 |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Personalization** | 8.9 (301 reviews) | Not enough data | 
| **Omnichannel** | 9.3 (278 reviews) | Not enough data | 
| **Contextual Engagement** | 9.1 (276 reviews) | Not enough data | 
| **Proactive Engagement** | 9.3 (248 reviews) | Not enough data | 

#### Support Automation

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Intelligent Routing** | 9.0 (291 reviews) | Not enough data | 
| **Seamless Escalation** | 9.1 (284 reviews) | Not enough data | 
| **Transcripts** | 9.0 (271 reviews) | Not enough data | 
| **Self-Serve Support** | 9.0 (255 reviews) | Not enough data | 

#### Generative AI

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI Text Generation** | 8.6 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (108 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.6/10 | 63 |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Text** | 8.7 (57 reviews) | Not enough data | 
| **Speech** | 8.4 (53 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (54 reviews) | Not enough data | 

#### Automation

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Ticket Resolution** | 8.6 (53 reviews) | Not enough data | 
| **Customization** | 8.8 (56 reviews) | Not enough data | 
| **Intelligent Routing** | 8.8 (55 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Learning** | 8.5 (54 reviews) | Not enough data | 
| **Language** | Feature Not Available | Not enough data | 
| **Conversational AI** | 8.5 (56 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 447 |
| **LiveChat** | 8.5/10 | 402 |

#### Generative AI

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI Text Generation** | 8.6 (111 reviews) | 7.4 (9 reviews) | 
| **AI Text Summarization** | 8.8 (113 reviews) | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | 7.8 (77 reviews) | Feature Not Available | 

#### Communication

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Pop-up Chat** | 9.4 (328 reviews) ✓ Verified | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 9.2 (355 reviews) ✓ Verified | 8.9 (328 reviews) ✓ Verified | 
| **Targeted Emails** | 9.2 (298 reviews) ✓ Verified | 8.4 (221 reviews) | 
| **In-App Messaging** | 9.3 (306 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (255 reviews) | 8.3 (30 reviews) | 

####  Internal Use

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Customization ** | 8.6 (253 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (319 reviews) ✓ Verified | 8.8 (304 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (278 reviews) ✓ Verified | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 9.4 (335 reviews) ✓ Verified | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 9.3 (325 reviews) ✓ Verified | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 9.3 (358 reviews) ✓ Verified | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.6/10 | 279 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI Text Summarization** | 8.9 (82 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Knowledge Base** | 9.4 (241 reviews) | Not enough data | 
| **Searchable Articles** | 9.2 (226 reviews) | Not enough data | 
| **Community Forums** | 8.8 (191 reviews) | Feature Not Available | 
| **Mobile Optimization** | 9.0 (197 reviews) | Not enough data | 
| **Personalization** | 9.0 (218 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Branding** | 9.3 (212 reviews) | Not enough data | 
| **Automation** | 9.2 (223 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.9 (213 reviews) | Not enough data | 
| **Integrations** | 9.2 (210 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (19 reviews) | Not enough data | 
| **Decision Making** | 8.5 (19 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.3/10 | 254 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI Text Generation** | 9.0 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (61 reviews) | Not enough data | 

#### Process

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Mentions** | 9.1 (179 reviews) | Not enough data | 
| **Tickets** | 9.4 (195 reviews) | Not enough data | 
| **Macros** | 9.4 (181 reviews) | Not enough data | 

#### Channels

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Email** | 9.7 (237 reviews) | Not enough data | 
| **Social** | 9.3 (189 reviews) | Not enough data | 
| **Live Chat** | 9.5 (226 reviews) | Not enough data | 
| **Phone** | 9.3 (225 reviews) | Not enough data | 
| **Text** | 9.5 (227 reviews) | Not enough data | 

#### Insight

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Surveys** | 9.0 (197 reviews) | Not enough data | 
| **Reporting** | 9.3 (198 reviews) | Not enough data | 
| **Visitor Activity** | 9.3 (181 reviews) | Not enough data | 
| **Help Desk** | 9.5 (182 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.5/10 | 47 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI Text Generation** | 8.4 (45 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (46 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Gladly | LiveChat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.4/10 | 17 |
| **LiveChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (15 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (14 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.6 (14 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (16 reviews) | Not enough data | 
| **Multilingual Support** | 8.3 (14 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Proactive Customer Outreach** | 8.2 (14 reviews) | Not enough data | 
| **Feedback Collection** | 7.7 (13 reviews) | Not enough data | 
| **Escalation Handling** | 8.6 (13 reviews) | Not enough data | 
| **Workflow Optimization** | 8.9 (15 reviews) | Not enough data | 

#### Automation

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Customer Interaction Automation** | 8.9 (15 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (14 reviews) | Not enough data | 
| **Document Processing** | 7.3 (14 reviews) | Not enough data | 

#### Autonomy

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Independent Decision Making** | 8.4 (15 reviews) | Not enough data | 
| **Adaptive Responses** | 8.8 (14 reviews) | Not enough data | 
| **Task Execution** | 8.3 (15 reviews) | Not enough data | 
| **Problem Solving** | 8.6 (15 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gladly | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Gladly (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to LiveChat (3):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Gladly | LiveChat | 
|---|---|---|
| **Small-Business** | 22.3% | 44.6% | 
| **Mid-Market** | 60.8% | 37.5% | 
| **Enterprise** | 16.9% | 18.0% | 

### By Industry

#### Gladly

- **Retail:** 23.6%
- **Consumer Services:** 15.5%
- **Furniture:** 8.9%
- **Apparel & Fashion:** 7.9%
- **Consumer Goods:** 6.4%
- **Health, Wellness and Fitness:** 4.2%
- **Medical Devices:** 2.1%
- **Outsourcing/Offshoring:** 2.1%
- **Information Technology and Services:** 1.9%
- **Cosmetics:** 1.9%
- **Other:** 25.5%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

---
## Alternatives

### Alternatives to Gladly

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
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### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### Gladly

- Title: [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) — 2 comments
  > **Top comment:** "Communicating with our clientele"
- Title: [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) — 2 comments, 1 upvote
  > **Top comment:** "The ease of use with customers
"
- Title: [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jerick. Having a "training"  (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training..."
- Title: [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katheryn, 

Thank you for your note. We will be in touch with you shortly to connect on this. 

Sincerely,
Gladly"
- Title: [Can we get some more Gladly swag? Hoodie? Lol](https://www.g2.com/discussions/30344-can-we-get-some-more-gladly-swag-hoodie-lol) — 2 comments
  > **Top comment:** "Hey John - Thank you for your awesome review. We'll see what we can do! :)

- Team Gladly"

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gladly-vs-livechat)