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At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
No pricing available
$290.00 Per Month
Gladly
Star Rating
(1,084)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyiAdvize
Star Rating
(27)4.7 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$290.00 Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both iAdvize and Gladly offer robust pop-up chat features, Gladly's implementation is noted for its seamless integration with existing workflows, earning a score of 9.4 compared to iAdvize's 9.4, but with more positive user feedback on Gladly's ease of use.
- Reviewers mention that Gladly excels in omnichannel support, scoring 9.3, which allows for a more cohesive customer experience across different platforms, while iAdvize scores 8.7, indicating room for improvement in this area.
- G2 users highlight that Gladly's intelligent routing feature, scoring 9.0, significantly enhances customer service efficiency by directing inquiries to the most appropriate agents, whereas iAdvize's score of 8.3 suggests it may not be as effective in this regard.
- Users on G2 report that Gladly's contextual engagement capabilities, scoring 9.2, provide a more personalized experience for customers, while iAdvize's score of 7.7 indicates that it may lack some of the advanced features that enhance user interaction.
- Reviewers say that Gladly's knowledge base feature, with a score of 9.4, is highly praised for its comprehensive resources, making it easier for users to find answers quickly, while iAdvize's score of 7.8 suggests it may not be as extensive or user-friendly.
- Users report that Gladly's customer profiles feature, scoring 9.4, allows for better tracking and understanding of customer interactions, which is crucial for personalized service, compared to iAdvize's score of 8.6, indicating a less robust offering in this area.
Pricing
Entry-Level Pricing
Gladly
No pricing availableiAdvize
Essentials
$290.00
Per Month
Up to 500 conversations per month
- Up to 1,000 SKUs
- AI shopping assistant (Conversation Starters, product recommendations, order tracking, ticket escalation)
- Standard engagement formats
Free Trial
Gladly
No trial information availableiAdvize
No trial information availableRatings
Meets Requirements
9.3
782
8.6
19
Ease of Use
9.5
788
9.2
23
Ease of Setup
9.3
298
9.1
16
Ease of Admin
9.2
176
8.6
13
Quality of Support
9.4
746
9.3
21
Has the product been a good partner in doing business?
9.6
176
8.6
13
Product Direction (% positive)
9.4
751
9.4
20
Features by Category
Ticket and Case Management
9.3
196
|
Verified
Not enough data
9.2
194
|
Verified
Not enough data
9.3
207
|
Verified
Not enough data
9.2
203
|
Verified
Not enough data
9.1
174
|
Verified
Not enough data
9.2
197
|
Verified
Not enough data
9.2
194
|
Verified
Not enough data
9.3
203
|
Verified
Not enough data
Generative AI
8.3
63
Not enough data
8.5
65
Not enough data
Agentic AI - Help Desk
8.3
27
Not enough data
8.2
27
Not enough data
8.5
27
Not enough data
Communication Channels
9.4
209
|
Verified
Not enough data
9.4
214
|
Verified
Not enough data
9.5
204
|
Verified
Not enough data
8.9
173
|
Verified
Not enough data
9.1
199
|
Verified
Not enough data
Platform
8.2
140
|
Verified
Not enough data
8.6
252
|
Verified
8.7
10
9.2
155
|
Verified
Not enough data
9.1
154
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
9.3
153
|
Verified
Not enough data
Messenger
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.6
8
Not enough data
9.2
6
Channels
Not enough data
8.7
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Customers
Not enough data
9.0
7
Not enough data
8.7
5
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
423
Not enough data
9.2
355
Not enough data
9.4
391
Not enough data
9.2
385
Not enough data
9.5
427
Not enough data
Generative AI
8.6
145
Not enough data
Functions
9.0
383
Not enough data
9.1
389
Not enough data
9.1
367
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
343
Not enough data
9.0
375
Not enough data
9.1
367
Not enough data
Agentic AI - Contact Center
7.9
25
Not enough data
8.9
25
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
Administrative
9.4
394
Not enough data
9.2
345
Not enough data
9.2
381
Not enough data
9.4
382
Not enough data
9.1
347
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
301
8.5
9
9.3
277
8.8
7
9.1
277
7.6
7
9.3
248
8.6
6
Support Automation
9.0
292
8.3
7
9.1
283
7.9
8
9.0
270
9.0
5
9.0
254
Not enough data
Generative AI
8.7
106
Not enough data
8.8
107
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.8
56
Not enough data
8.4
52
Not enough data
8.8
54
Not enough data
Automation
8.6
52
Not enough data
8.8
55
Not enough data
8.7
54
Not enough data
Artificial Intelligence
8.5
55
Not enough data
Feature Not Available
Not enough data
8.5
57
Not enough data
Generative AI
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Not enough data
Communication
9.4
326
|
Verified
9.3
14
9.2
352
|
Verified
8.8
12
9.2
296
|
Verified
6.0
8
9.3
304
|
Verified
9.3
9
8.7
253
8.1
8
Internal Use
8.6
252
|
Verified
8.7
10
9.2
317
|
Verified
8.8
10
8.8
276
|
Verified
7.7
8
9.4
333
|
Verified
8.0
11
9.3
323
|
Verified
7.6
7
9.3
356
|
Verified
8.6
7
Generative AI
8.9
81
Not enough data
Self-Service Experience
9.4
240
Not enough data
9.2
225
Not enough data
8.8
190
Not enough data
9.0
196
Not enough data
9.0
217
Not enough data
Self-Service Platform
9.3
210
Not enough data
9.2
222
Not enough data
8.9
212
Not enough data
9.2
208
Not enough data
Agentic AI - Customer Self-Service
7.5
17
Not enough data
7.8
17
Not enough data
7.8
17
Not enough data
8.1
17
Not enough data
7.4
17
Not enough data
8.0
17
Not enough data
8.4
17
Not enough data
Generative AI
9.0
60
Not enough data
9.0
60
Not enough data
Process
9.1
178
Not enough data
9.4
194
Not enough data
9.4
180
Not enough data
Channels
9.7
236
Not enough data
9.4
188
Not enough data
9.5
225
Not enough data
9.3
224
Not enough data
9.5
226
Not enough data
Insight
9.0
196
Not enough data
9.3
197
Not enough data
9.3
180
Not enough data
9.5
181
Not enough data
Generative AI
8.3
44
Not enough data
8.5
45
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and iAdvize are categorized as Conversational Support and Live Chat
Unique Categories
Gladly is categorized as Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, Help Desk, Contact Center, Customer Self-Service, and AI Customer Support Agents
iAdvize is categorized as Social Commerce Platforms, Conversational Marketing, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iAdvize
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.0%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.9%
Consumer Goods
16.0%
Retail
8.0%
Consumer Electronics
8.0%
Building Materials
8.0%
Apparel & Fashion
8.0%
Other
52.0%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
iAdvize has no discussions with answers
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