Compare Gist and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (94.1% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$0 Free Forever
$19.00 1 user per month billed annually
Gist
Star Rating
(219)4.6 out of 5
Market Segments
Small-Business (94.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing plansZendesk for Customer Service
Star Rating
(6,831)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries more efficient, as all tickets and emails are consolidated in one place, allowing for quicker responses.
- Users say that Gist is particularly easy to set up and integrate with existing workflows, which is a significant advantage for small businesses. Reviewers highlight the helpfulness of the Knowledgebase and WebChat support, making it a user-friendly option for those new to customer service software.
- Reviewers mention that Zendesk for Customer Service has a robust feature set that includes generative AI capabilities, which help in crafting multi-level responses. This feature is praised for enhancing the overall customer experience by allowing for more personalized interactions.
- According to verified reviews, Gist shines in its affordability, offering a free forever plan that appeals to small businesses looking to manage customer engagement without a hefty price tag. Users appreciate that it covers essential functionalities that they previously paid a premium for with other services.
- G2 reviewers highlight that while Zendesk for Customer Service has a higher overall satisfaction score, Gist's users rate its support quality and responsiveness highly, indicating that Gist may provide a more personalized support experience, especially for smaller teams.
- Users report that Zendesk for Customer Service has a larger market presence and a wealth of user feedback, which contributes to its reliability and trustworthiness. However, Gist's smaller user base allows for more tailored updates and feature requests, which some users find beneficial as they grow.
Pricing
Entry-Level Pricing
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Gist
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
195
8.6
5,196
Ease of Use
8.8
194
8.6
5,305
Ease of Setup
8.8
154
8.0
3,260
Ease of Admin
8.8
153
8.2
3,128
Quality of Support
9.0
187
8.4
4,931
Has the product been a good partner in doing business?
9.2
150
8.4
3,052
Product Direction (% positive)
9.6
185
8.0
4,847
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.8
2584
|
Verified
Not enough data
8.7
2615
|
Verified
Not enough data
8.5
2545
|
Verified
Not enough data
8.4
2374
|
Verified
Not enough data
8.2
1934
|
Verified
Not enough data
8.4
2409
|
Verified
Not enough data
8.6
2411
|
Verified
Not enough data
8.3
1868
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2337
|
Verified
Not enough data
8.4
1750
|
Verified
Not enough data
8.0
1436
|
Verified
Not enough data
8.0
1327
|
Verified
Platform
Not enough data
7.7
1391
|
Verified
8.3
143
|
Verified
8.0
1781
|
Verified
Not enough data
8.3
1957
|
Verified
Not enough data
8.2
1767
|
Verified
Not enough data
7.9
2370
|
Verified
Not enough data
8.0
2420
|
Verified
Usability
Not enough data
8.3
664
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Design and Customization
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Campaigns
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Not enough data
Integrations
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
462
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational Platform
Not enough data
8.1
861
Not enough data
8.3
716
Not enough data
8.2
682
Not enough data
8.2
748
Support Automation
Not enough data
8.1
712
Not enough data
8.3
757
Not enough data
8.4
716
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
84
Not enough data
7.5
76
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
6.4
7
Feature Not Available
6.4
7
7.9
206
6.2
7
Feature Not Available
Communication
9.3
152
|
Verified
8.6
949
|
Verified
9.1
145
|
Verified
8.5
964
|
Verified
8.7
133
|
Verified
8.1
719
9.1
112
|
Verified
8.5
736
|
Verified
7.0
26
8.0
520
Internal Use
8.3
143
|
Verified
8.0
1781
|
Verified
8.9
132
|
Verified
8.5
847
|
Verified
8.7
124
|
Verified
8.1
649
8.7
114
|
Verified
8.5
897
8.6
124
|
Verified
8.6
826
|
Verified
8.6
137
|
Verified
8.3
847
|
Verified
Generative AI
6.7
7
Feature Not Available
Self-Service Experience
8.6
37
8.5
1511
8.6
36
8.5
1441
Feature Not Available
8.0
1024
8.3
22
7.7
647
8.1
24
8.0
779
Self-Service Platform
7.7
27
8.2
829
8.4
23
8.2
846
7.2
18
7.7
664
7.8
25
8.2
812
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gist and Zendesk for Customer Service are categorized as Live Chat and Customer Self-Service
Unique Categories
Gist is categorized as Pop-Up Builder and Marketing Automation
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Chatbots, Complaint Management, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
22.4%
Computer Software
8.7%
Information Technology and Services
6.8%
Internet
5.5%
E-Learning
3.7%
Other
53.0%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
Is there a way to embed email collection forms with the use of popups?
1 Comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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