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At a Glance
Market Segments
Small-Business (94.0% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$0 Free Forever
$19.00 1 user per month billed annually
Gist
Star Rating
(218)4.6 out of 5
Market Segments
Small-Business (94.0% of reviews)
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing plansZendesk for Customer Service
Star Rating
(6,648)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its "Ticketing System" with a score of 9.0, providing a robust and efficient way to manage customer inquiries, while Gist's ticketing features, although functional, do not match this level of performance.
- Reviewers mention that Gist shines in "Pop-up Chat" functionality, scoring 9.4, which enhances real-time customer engagement, whereas Zendesk's chat features, while solid, do not receive the same level of praise, scoring 8.6.
- G2 users highlight that Zendesk's "Quality of Support" is rated at 8.4, indicating a strong support system, but Gist outperforms with a score of 9.0, suggesting that users find Gist's customer service more responsive and helpful.
- Users on G2 report that Gist's "Email Marketing" capabilities, particularly in "Automated Email Responses" (8.9), are superior, allowing for better engagement strategies compared to Zendesk's score of 8.4 in the same area.
- Reviewers mention that Zendesk's "Ease of Setup" is rated at 7.9, which some users find challenging, while Gist's score of 8.9 indicates a more user-friendly onboarding experience, making it easier for new users to get started.
- Users say that Gist's "Knowledge Base" feature is rated at 8.9, providing a comprehensive self-service option for customers, while Zendesk's score of 8.6, although good, does not offer the same level of user satisfaction in this area.
Pricing
Entry-Level Pricing
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Gist
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
194
8.6
5,109
Ease of Use
8.8
193
8.6
5,153
Ease of Setup
8.8
153
8.0
3,177
Ease of Admin
8.8
153
8.2
3,072
Quality of Support
9.0
186
8.4
4,787
Has the product been a good partner in doing business?
9.2
150
8.4
2,998
Product Direction (% positive)
9.6
184
8.0
4,763
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.8
2547
|
Verified
Not enough data
8.7
2562
|
Verified
Not enough data
8.5
2488
|
Verified
Not enough data
8.4
2333
|
Verified
Not enough data
8.2
1918
|
Verified
Not enough data
8.4
2394
|
Verified
Not enough data
8.6
2381
|
Verified
Not enough data
8.3
1849
|
Verified
Generative AI
Not enough data
7.6
381
Not enough data
7.6
383
Agentic AI - Help Desk
Not enough data
7.8
242
Not enough data
7.9
242
Not enough data
7.9
243
Communication Channels
Not enough data
8.5
2056
|
Verified
Not enough data
8.8
2303
|
Verified
Not enough data
8.4
1718
|
Verified
Not enough data
8.0
1423
|
Verified
Not enough data
8.0
1306
|
Verified
Platform
Not enough data
7.8
1385
|
Verified
8.3
143
|
Verified
8.0
1775
|
Verified
Not enough data
8.3
1945
|
Verified
Not enough data
8.2
1737
|
Verified
Not enough data
7.9
2337
|
Verified
Not enough data
8.0
2405
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
630
Reporting
Not enough data
8.3
588
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Design and Customization
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Campaigns
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Not enough data
Integrations
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
856
Not enough data
8.3
713
Not enough data
8.2
681
Not enough data
8.2
746
Support Automation
Not enough data
8.1
711
Not enough data
8.3
754
Not enough data
8.4
708
Not enough data
8.0
785
Generative AI
Not enough data
7.8
202
Not enough data
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
81
Not enough data
7.5
76
Not enough data
8.0
83
Automation
Not enough data
8.0
82
Not enough data
8.2
82
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
83
Generative AI
6.4
7
Feature Not Available
6.4
7
7.9
207
6.2
7
Feature Not Available
Communication
9.3
151
|
Verified
8.6
949
|
Verified
9.1
145
|
Verified
8.5
963
|
Verified
8.7
133
|
Verified
8.1
719
9.1
112
|
Verified
8.5
736
|
Verified
7.0
26
8.0
519
Internal Use
8.3
143
|
Verified
8.0
1775
|
Verified
8.9
131
|
Verified
8.5
848
|
Verified
8.7
124
|
Verified
8.1
649
8.7
114
|
Verified
8.5
897
8.6
124
|
Verified
8.6
823
|
Verified
8.6
137
|
Verified
8.3
846
|
Verified
Generative AI
6.7
7
Feature Not Available
Self-Service Experience
8.6
37
8.5
1497
8.6
36
8.5
1434
Feature Not Available
8.0
1023
8.3
22
7.7
646
8.1
24
8.0
778
Self-Service Platform
7.7
27
8.3
826
8.4
23
8.2
839
7.2
18
7.7
656
7.8
25
8.2
804
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
740
Not enough data
8.9(won by default)
688
Channels
Not enough data
9.0(won by default)
739
Not enough data
8.4(won by default)
585
Not enough data
8.7(won by default)
562
Not enough data
8.2(won by default)
484
Not enough data
8.3(won by default)
420
Insight
Not enough data
8.1(won by default)
538
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
665
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gist and Zendesk for Customer Service are categorized as Live Chat and Customer Self-Service
Unique Categories
Gist is categorized as Pop-Up Builder and Marketing Automation
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
22.5%
Computer Software
8.7%
Information Technology and Services
6.9%
Internet
5.5%
E-Learning
3.7%
Other
52.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Is there a way to embed email collection forms with the use of popups?
1 Comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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