Introducing G2.ai, the future of software buying.Try now
Compare Gainsight Customer Success and WalkMe 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeGainsight Customer Success vs WalkMe
When assessing the two solutions, reviewers found WalkMe easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that WalkMe meets the needs of their business better than Gainsight Customer Success.
- When comparing quality of ongoing product support, reviewers felt that WalkMe is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gainsight Customer Success over WalkMe.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableWalkMe
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableWalkMe
Free Trial is available
Ratings
Meets Requirements
8.6
1,328
8.7
465
Ease of Use
8.0
1,360
8.3
473
Ease of Setup
6.6
700
8.1
382
Ease of Admin
6.9
624
8.3
360
Quality of Support
8.5
1,131
8.8
460
Has the product been a good partner in doing business?
8.9
634
8.9
358
Product Direction (% positive)
9.2
1,330
9.0
451
Features by Category
Customer Information
8.6
1091
|
Verified
Not enough data
8.5
1045
|
Verified
Not enough data
8.4
1036
|
Verified
Not enough data
8.2
1048
|
Verified
Not enough data
8.1
913
|
Verified
Not enough data
7.9
895
|
Verified
Not enough data
8.0
940
|
Verified
Not enough data
Predictions
8.0
926
|
Verified
Not enough data
7.4
815
|
Verified
Not enough data
8.1
887
|
Verified
Not enough data
6.8
640
|
Verified
Not enough data
Platform
8.2
1089
|
Verified
Not enough data
7.9
955
|
Verified
Not enough data
7.8
960
|
Verified
Not enough data
8.1
964
|
Verified
Not enough data
8.1
1008
|
Verified
Not enough data
8.1
1001
|
Verified
Not enough data
8.5
1005
|
Verified
Not enough data
8.6
915
|
Verified
Not enough data
8.4
1031
|
Verified
Not enough data
8.4
1003
|
Verified
Not enough data
Generative AI
7.0
290
Not enough data
7.1
291
Not enough data
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
Not enough data
7.9
286
Not enough data
8.1
320
User Support
Not enough data
8.6
310
Not enough data
7.7
250
Not enough data
8.0
258
Walkthrough Type
Not enough data
8.0
266
Not enough data
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
45
Analytics - Digital Adoption Platform
Not enough data
8.6
45
Functions - Digital Adoption Platform
Not enough data
8.8
46
Not enough data
9.2
46
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
Sales Team
7.7
102
Not enough data
Feature Not Available
Not enough data
8.1
139
Not enough data
Intelligence
7.8
123
Not enough data
6.9
109
Not enough data
7.6
102
Not enough data
Mapping
7.6
111
Not enough data
8.1
123
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
171
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
179
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Gainsight Customer Success and WalkMe share no categories
Unique Categories
Gainsight Customer Success is categorized as Experience Management, Customer Revenue Optimization, and Customer Success
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, Mobile App Analytics, Mobile App Optimization, and Customer Self-Service
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
