# Gainsight Customer Communities vs Hivebrite Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Communities excels in fostering customer engagement, with users appreciating the ability to connect and express opinions on various topics. This feature is particularly beneficial for customer success managers looking to enhance client relationships.
- **Users say** that Hivebrite stands out for its user-friendly interface, which simplifies management tasks. Reviewers highlight the straightforward navigation and helpful training resources, making it easier for teams to get up to speed quickly.
- **According to verified reviews** , Gainsight Customer Communities offers robust community insights, allowing users to gain valuable feedback on customer interactions. This capability is praised by users who rely on community input to inform their strategies.
- **Reviewers mention** that Hivebrite's support team is a significant asset, with many users noting their responsiveness and ability to provide effective workarounds. This level of support can be crucial for organizations needing quick solutions to issues that arise.
- **G2 reviewers highlight** that while both platforms have similar star ratings, Gainsight's recent user feedback indicates a strong focus on community-driven insights, which some users find more beneficial for their specific needs compared to Hivebrite's broader feature set.
- **Users report** that Gainsight Customer Communities has a slight edge in ease of use and setup, with many finding the onboarding process intuitive. This can be a deciding factor for teams looking to implement a community platform without extensive training.



| | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 263 | 213 | 
| **Largest Market Segment** | Mid-Market (59.1% of reviews) | Small-Business (62.6% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

### Hivebrite

Pros:
- Customer Support (64 reviews)
- Features (41 reviews)

Cons:
- Limited Customization (20 reviews)
- Expensive (16 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
  | **Meets Requirements** | 8.3 (202 reviews) | 8.2 (173 reviews) | 
  | **Ease of Use** | 8.7 (213 reviews) | 8.5 (173 reviews) | 
  | **Ease of Setup** | 8.2 (158 reviews) | 8.2 (147 reviews) | 
  | **Ease of Admin** | 8.6 (144 reviews) | 8.3 (151 reviews) | 
  | **Quality of Support** | 8.8 (197 reviews) | 9.3 (166 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (144 reviews) | 9.0 (144 reviews) | 
  | **Product Direction (% positive)** | 8.6 (192 reviews) | 9.2 (165 reviews) | 

---
## Pricing

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Hivebrite

#### Entry-Level Pricing

Plan: Connect

Price: Contact Us Per Year

Description: An “out of the box” configuration that includes the community fundamentals needed to bring together and empower your members.

Key Features:
- Custom landing pages
- Global admins with custom permissions
- Resource libraries

[Browse all 3 editions](https://www.g2.com/products/hivebrite/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Customer-to-Customer (C2C) Community Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Hivebrite** | N/A | N/A |

#### Administration

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **User Permissions** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Community Management

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Group Tools** | Not enough data | Not enough data | 
| **Community Hub** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 
| **Member Analytics** | Not enough data | Not enough data | 

#### Event Management

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Event Creation** | Not enough data | Not enough data | 
| **Attendee Management** | Not enough data | Not enough data | 
| **Event Promotion** | Not enough data | Not enough data | 
| **Event Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 

### Alumni Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Hivebrite** | 8.3/10 | 34 |

#### Platform Basics

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Alumni records and contacts** | Not enough data | 8.5 (27 reviews) | 
| **Networking events** | Not enough data | 8.7 (26 reviews) | 
| **Alumni events** | Not enough data | 9.0 (30 reviews) | 
| **Communication within alumni group** | Not enough data | 8.6 (28 reviews) | 
| **Alumni Engagement** | Not enough data | 8.3 (31 reviews) | 
| **Donation Collecting** | Not enough data | 6.2 (18 reviews) | 

#### Platform Basics

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Alumni events** | Not enough data | 9.0 (30 reviews) | 
| **Communication within alumni group** | Not enough data | 8.6 (28 reviews) | 
| **Alumni Engagement** | Not enough data | 8.3 (31 reviews) | 
| **Donation Collecting** | Not enough data | 6.2 (18 reviews) | 
| **Member directory** | Not enough data | 8.7 (18 reviews) | 
| **Networking opportunities** | Not enough data | 8.7 (17 reviews) | 

#### Platform Additional Functionality

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Fundraising events** | Not enough data | 6.4 (18 reviews) | 
| **Career portals** | Not enough data | 7.3 (19 reviews) | 
| **Newsletter Sharing** | Not enough data | 8.1 (23 reviews) | 

#### Platform Additional Functionality

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Fundraising events** | Not enough data | 6.4 (18 reviews) | 
| **Newsletter Sharing** | Not enough data | 8.1 (23 reviews) | 
| **Job Portals** | Not enough data | 7.9 (15 reviews) | 
| **Customization** | Not enough data | 8.2 (17 reviews) | 

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | 7.4/10 | 150 |
| **Hivebrite** | 7.2/10 | 130 |

#### Community Building

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Member Profiles** | 7.0 (80 reviews) | 7.4 (92 reviews) | 
| **Email & Notifications** | 7.6 (52 reviews) | 7.4 (66 reviews) | 
| **Member Discovery** | Not enough data | 9.8 (8 reviews) | 
| **Member Referrals** | Not enough data | Not enough data | 
| **Community Spaces** | Not enough data | 9.3 (5 reviews) | 
| **Paid Memberships** | Not enough data | Not enough data | 
| **Multimedia Sharing** | Not enough data | Not enough data | 
| **Courses** | Not enough data | Not enough data | 

#### Community Improvement

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Gamification** | 7.9 (51 reviews) | 7.1 (64 reviews) | 
| **Polls & Questions** | 6.8 (47 reviews) | 6.2 (56 reviews) | 
| **Automation Rules** | Not enough data | Not enough data | 

#### Customer Analytics

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Community Insights** | 7.7 (88 reviews) | 7.6 (93 reviews) | 
| **Community Engagement Analytics** | 8.1 (108 reviews) | 7.8 (101 reviews) | 
| **Downloadable Reports** | 7.3 (104 reviews) | 7.8 (94 reviews) | 
| **ROI Tracking** | 7.2 (82 reviews) | 6.9 (72 reviews) | 

#### Community Management

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Community Feeds & Discussions** | 8.1 (93 reviews) | 8.0 (87 reviews) | 
| **Live Streaming** | Not enough data | Not enough data | 
| **Chat & Messaging** | Not enough data | Not enough data | 
| **Events Management** | Not enough data | Not enough data | 
| **Admin Roles & Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (19 reviews) | 
| **Multi-step Planning** | Not enough data | 6.2 (19 reviews) | 
| **Cross-system Integration** | 6.7 (6 reviews) | 6.4 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 6.1 (18 reviews) | 
| **Decision Making** | Not enough data | 6.3 (18 reviews) | 

---
## Categories
**Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)


**Unique to Hivebrite (2):** [Alumni Management Software](https://www.g2.com/categories/alumni-management), [Customer-to-Customer (C2C) Community Marketing Software](https://www.g2.com/categories/customer-to-customer-c2c-community-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Communities | Hivebrite | 
|---|---|---|
| **Small-Business** | 16.3% | 62.6% | 
| **Mid-Market** | 59.1% | 26.1% | 
| **Enterprise** | 24.5% | 11.3% | 

### By Industry

#### Gainsight Customer Communities

- **Computer Software:** 36.9%
- **Information Technology and Services:** 19.2%
- **Telecommunications:** 8.1%
- **Computer & Network Security:** 3.5%
- **Internet:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Music:** 1.9%
- **E-Learning:** 1.5%
- **Education Management:** 1.5%
- **Financial Services:** 1.5%
- **Other:** 21.2%

#### Hivebrite

- **Non-Profit Organization Management:** 24.5%
- **Higher Education:** 14.5%
- **Education Management:** 7.5%
- **Professional Training & Coaching:** 4.5%
- **Civic & Social Organization:** 4.0%
- **Events Services:** 2.5%
- **Health, Wellness and Fitness:** 2.5%
- **Consulting:** 2.0%
- **Research:** 2.0%
- **Environmental Services:** 2.0%
- **Other:** 34.0%

---
## Alternatives

### Alternatives to Gainsight Customer Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (478 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1077 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)
- [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews)

### Alternatives to Hivebrite

- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (478 reviews)
- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Almabase](https://www.g2.com/products/almabase/reviews) — 4.6/5 stars (111 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1077 reviews)
- [Vaave](https://www.g2.com/products/coherendz-india-private-limited-vaave/reviews) — 4.8/5 stars (206 reviews)
- [Graduway](https://www.g2.com/products/graduway/reviews) — 4.6/5 stars (26 reviews)

---
## Top Discussions

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

### Hivebrite

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-communities-vs-hivebrite)