Compare Gainsight Customer Communities and Hivebrite 
Featured Products
At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Gainsight Customer Communities
Star Rating
(251)4.4 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesHivebrite
Star Rating
(207)4.4 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in fostering customer engagement, with users appreciating the ability to connect and express opinions on various topics. This feature is particularly beneficial for customer success managers looking to enhance client relationships.
- Users say that Hivebrite stands out for its user-friendly interface, which simplifies management tasks. Reviewers highlight the straightforward navigation and helpful training resources, making it easier for teams to get up to speed quickly.
- According to verified reviews, Gainsight Customer Communities offers robust community insights, allowing users to gain valuable feedback on customer interactions. This capability is praised by users who rely on community input to inform their strategies.
- Reviewers mention that Hivebrite's support team is a significant asset, with many users noting their responsiveness and ability to provide effective workarounds. This level of support can be crucial for organizations needing quick solutions to issues that arise.
- G2 reviewers highlight that while both platforms have similar star ratings, Gainsight's recent user feedback indicates a strong focus on community-driven insights, which some users find more beneficial for their specific needs compared to Hivebrite's broader feature set.
- Users report that Gainsight Customer Communities has a slight edge in ease of use and setup, with many finding the onboarding process intuitive. This can be a deciding factor for teams looking to implement a community platform without extensive training.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableHivebrite
Connect
Contact Us
Per Year
An “out of the box” configuration that includes the community fundamentals needed to bring together and empower your members.
- Custom landing pages
- Global admins with custom permissions
- Resource libraries
Free Trial
Gainsight Customer Communities
Free Trial is available
Hivebrite
No trial information availableRatings
Meets Requirements
8.3
200
8.2
169
Ease of Use
8.7
203
8.6
169
Ease of Setup
8.2
157
8.2
143
Ease of Admin
8.6
143
8.3
149
Quality of Support
8.8
187
9.3
162
Has the product been a good partner in doing business?
8.9
143
9.0
142
Product Direction (% positive)
8.6
190
9.2
161
Features by Category
Customer-to-Customer (C2C) Community MarketingHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Event Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Planning
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.5
27
Not enough data
8.7
26
Not enough data
9.0
29
Not enough data
8.6
28
Not enough data
8.2
30
Not enough data
6.2
18
Platform Basics
Not enough data
9.0
29
Not enough data
8.6
28
Not enough data
8.2
30
Not enough data
6.2
18
Not enough data
8.7
18
Not enough data
8.7
17
Platform Additional Functionality
Not enough data
6.4
18
Not enough data
7.3
19
Not enough data
8.0
22
Platform Additional Functionality
Not enough data
6.4
18
Not enough data
8.0
22
Not enough data
7.9
15
Not enough data
8.2
17
Community Building
7.0
78
7.3
91
7.6
49
7.4
64
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
7.9
49
7.1
64
6.8
44
6.2
56
Not enough data
Not enough data
Customer Analytics
7.6
84
7.5
92
8.0
103
7.8
101
7.3
102
7.7
93
7.2
80
6.9
72
Community Management
8.1
90
8.0
85
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
5.9
19
Not enough data
6.2
19
Not enough data
6.4
21
Not enough data
6.2
18
Not enough data
6.1
18
Not enough data
6.3
18
Categories
Categories
Shared Categories
Gainsight Customer Communities and Hivebrite are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Hivebrite is categorized as Alumni Management and Customer-to-Customer (C2C) Community Marketing
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hivebrite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
19.6%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Non-Profit Organization Management
24.5%
Higher Education
14.3%
Education Management
7.7%
Professional Training & Coaching
4.6%
Civic & Social Organization
4.1%
Other
44.9%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
Hivebrite has no discussions with answers
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