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Compare Gainsight Customer Communities and Hivebrite 
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (61.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Gainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesHivebrite
Star Rating
(201)4.4 out of 5
Market Segments
Small-Business (61.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansGainsight Customer Communities vs Hivebrite
When assessing the two solutions, reviewers found Gainsight Customer Communities easier to use, set up, and administer. However, reviewers preferred doing business with Hivebrite overall.
- Reviewers felt that Gainsight Customer Communities meets the needs of their business better than Hivebrite.
- When comparing quality of ongoing product support, reviewers felt that Hivebrite is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hivebrite over Gainsight Customer Communities.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableHivebrite
Connect
Contact Us
Per Year
An “out of the box” configuration that includes the community fundamentals needed to bring together and empower your members.
- Custom landing pages
- Global admins with custom permissions
- Resource libraries
Free Trial
Gainsight Customer Communities
Free Trial is available
Hivebrite
No trial information availableRatings
Meets Requirements
8.3
199
8.2
162
Ease of Use
8.7
202
8.5
162
Ease of Setup
8.2
157
8.1
136
Ease of Admin
8.6
143
8.3
145
Quality of Support
8.8
186
9.3
155
Has the product been a good partner in doing business?
8.9
143
9.0
138
Product Direction (% positive)
8.6
190
9.2
154
Features by Category
Platform Basics
Not enough data
8.5
26
Not enough data
8.7
25
Not enough data
9.0
28
Not enough data
8.6
27
Not enough data
8.3
29
Not enough data
6.6
17
Platform Basics
Not enough data
9.0
28
Not enough data
8.6
27
Not enough data
8.3
29
Not enough data
6.6
17
Not enough data
8.7
17
Not enough data
8.8
16
Platform Additional Functionality
Not enough data
6.8
17
Not enough data
7.4
18
Not enough data
8.1
21
Platform Additional Functionality
Not enough data
6.8
17
Not enough data
8.1
21
Not enough data
8.0
14
Not enough data
8.3
16
Community Building
6.9
74
7.8
99
7.0
78
7.2
87
7.6
49
7.3
61
7.1
46
7.2
62
7.4
43
8.0
64
7.6
42
8.0
68
Community Improvement
7.9
49
7.0
62
6.9
47
7.0
62
6.9
42
6.1
58
6.8
44
6.1
54
Customer Analytics
7.6
84
7.5
90
8.0
103
7.8
99
7.3
102
7.8
91
7.2
80
7.0
70
Community Management
8.1
90
8.0
83
8.1
95
8.2
96
8.3
44
8.2
56
Community Analytics
7.7
44
7.6
54
7.5
44
6.7
51
7.6
44
7.8
55
8.3
45
8.2
55
Agentic AI - Online Community Management
Not enough data
5.8
18
Not enough data
6.2
18
Not enough data
6.5
19
Not enough data
6.2
17
Not enough data
6.1
17
Not enough data
6.3
17
Categories
Categories
Shared Categories
Gainsight Customer Communities and Hivebrite are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Hivebrite is categorized as Alumni Management
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hivebrite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Non-Profit Organization Management
24.9%
Higher Education
14.3%
Education Management
7.9%
Professional Training & Coaching
4.2%
Civic & Social Organization
3.7%
Other
45.0%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
Hivebrite has no discussions with answers
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